Spoke with Tom Mayor today and discussed existing policy at length. He sounded very knowledgeable and gave some good advice regarding changes to consider. Easy to talk with and easy to understand -... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I was fortunate to be introduced to ST&R many years ago. Infact, they showed me a way to be able to buy my own house. I was introduced to James Hunter the Mortgage Manager and have dealt with him e... もっと見る
Have great chat with Tom, very informative with policy, didn’t have to go over details again and again, so happy with that.
Nathan looked into our current policies and we realised that we weren’t fully covered He systematically worked through lifestyle changes and came up with a new plan that was what would work best f... もっと見る
企業が回答しました
企業情報
当該企業による記述
ST&R Ltd is a here to provide you with expert advice and help navigate you through complex insurance and mortgage markets, ensuring that you and your loved ones are not only fully protected, but that you are optimizing the full range of benefits associated with your chosen product, just as you require and deserve. Operating from a three-storey building in the heart of Chorley town centre our Sales Representatives, Customer Support Staff and Compliance Department commit themselves to ensuring seamless, jargon free advice is executed, all whilst monitoring market trends, insurance premiums, and any other additional benefits which may be available to our customers. Our Mortgage Desk houses our experienced Financial Advisors and Mortgage Specialists, who are here to efficiently respond to your personal financial situation and not only access the array of broker-only mortgages available across the wider market, but negotiate the best rates and terms on your behalf. We partner with a variety of major UK lenders and insurance underwriters to tailor bespoke insurance and mortgage packages to meet your individual requirements. Whether you are looking to buy your first home or ‘forever home’, arrange Life Insurance or commercial Directors Insurance, we are on-hand to support you and provide you with the reassurance and comfort that we all often need during times of financial change. Should you require assistance or wish to explore our services further, please visit our website at www.starlimited.co.uk and arrange a call back (where necessary). Alternatively, feel free to contact us directly on 01257 54245 to find out more.
連絡先
Lingmell House, Water Street, PR7 1EE, Chorley, 英国
- 01257 54245
- info@starlimited.co.uk
- starlimited.co.uk
4.4
優良
502件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I am very delighted to have a…
I am very delighted to have a conversation with Jake this afternoon regarding about policy and everything went smoothly and I am very happy with it
2025年10月10日
自発的なレビュー
ST&R Limited からの回答
Good Afternoon,
Thank you so much for your kind review. We’re delighted to hear that you had such a positive experience and that Jake was able to provide you with the 5-star service you deserve.
If there’s anything else we can help you with, please don’t hesitate to get in touch.
Thanks,
Team ST&R
Nathan lovely man
Nathan lovely man , knowledgeable about all the products on offer… no pressure
2025年10月7日
自発的なレビュー
ST&R Limited からの回答
Good Afternoon,
Thank you so much for your review! We're happy to hear that Nathan was friendly and knowledgeable about the products.
If you have any further questions or concerns, please don’t hesitate to get in touch.
Thanks,
Team ST&R
I would like to thank Nathan for the…
I would like to thank Nathan for the help and advice he has given. Looked at numerous policies for me, explained those suitable in great detail and answered honestly any questions I had. Highly recommend Nathan. Thanks again
2025年10月8日
自発的なレビュー
ST&R Limited からの回答
Good Morning,
Thank you for your lovely review! We're delighted to hear that Nathan was helpful in guiding you through your life insurance options. Providing clear and detailed service is exactly what we aim for at ST&R.
If there's anything more we can assist you with, please don't hesitate to get in touch.
Have a great day,
Team ST&R
Professional, helpful, thanks Nathan.
Spoke with Nathan today who gave lots of constructive advice. Sorted out another small job I had been meaning to take care of for a while. Thank you.
I'm much happier with the cover I now have!
2025年10月8日
自発的なレビュー
ST&R Limited からの回答
Good Morning,
Thank you so much for your review! We're happy to hear that Nathan was able to provide constructive advice to help choose a product you are happy with.
If you have any further questions or concerns, please don’t hesitate to get in touch.
Thanks,
Team ST&R
Thank you Nathan topping for your help…
Thank you Nathan topping for your help today to find the right policy for me it was the perfect choice for me.
2025年10月6日
自発的なレビュー
ST&R Limited からの回答
Good Morning,
Thank you so much for your review! We're happy to hear that Nathan was able to provide clear advice to help choose the right product for you.
If you have any further questions or concerns, please don’t hesitate to get in touch.
Thanks,
Team ST&R
Great customer service
Great customer service. Polite, friendly and explained everything well. Good at listening as well as offering advice.
2025年9月17日
自発的なレビュー
ST&R Limited からの回答
Good Morning,
Thank you for taking the time to leave such positive feedback! We're delighted to hear that the advisor you spoke with was polite, helpful and provided you with the 5-star service you deserve.
If you have any further questions or concerns, please don’t hesitate to get in touch.
Have a lovely day,
Team ST&R
Over 60 policy
I was so happy with all the information given I understood it and I was forced to by a policy. I will recommend my children get an insurance policy if they haven’t got one.
2025年10月3日
自発的なレビュー
ST&R Limited からの回答
Good Morning,
Thank you for your review! We’re pleased to hear you were happy with the service. Providing a great experience is what we always aim for at ST&R.
If there's anything else we can help with, please feel free to reach out.
Have a great day,
Team ST&R
Superb company with very knowledgeable…
Superb company with very knowledgeable advisors who, were happy to help me and went through everything in detail. I took a Life and critical illness policy out to give the added protection for my two children and they ensured it was written in trust too for me, very happy :)
2025年9月30日
自発的なレビュー
ST&R Limited からの回答
Good Afternoon,
Thank you for your wonderful review! We're delighted to hear your advisor was knowledgeable and thorough in guiding you through your life insurance options. We're so pleased that we delivered the 5-star service that ST&R always strives for.
If there's anything more we can assist you with, please don't hesitate to get in touch.
Have a great day,
Team ST&R
I don’t want it because when they talk…
I don’t want it because when they talk to me by phone I thought they are the same company with my insurance but now I find out not the same so I want cancel
2025年9月29日
自発的なレビュー
ST&R Limited からの回答
Hi Elene,
I apologise for the misunderstanding regarding the advisor you were speaking with. It should have been explained on the call that we are a broker.
Here at ST&R, we search the market in order to identify the most suitable insurance policy for your requirements.
The policy has now been cancelled as per your request. However, should you wish to further discuss your insurance needs, please do not hesitate to contact us.
Good explanation of different life…
Good explanation of different life covers and terms of cover
2025年9月23日
自発的なレビュー
ST&R Limited からの回答
Good Afternoon,
Thank you for your review! We’re pleased to hear you were happy with the service. Providing a great experience is what we always aim for at ST&R.
If there's anything else we can help with, please feel free to reach out.
Have a great day,
Team ST&R
Really happy with my advisor
Really happy with my advisor. Danny was knowledgeable and efficient. I am now getting a much better deal. Danny was also very friendly but polite and respectful. I was happy for him to deal with the policy for me.
2025年9月25日
自発的なレビュー
ST&R Limited からの回答
Good Afternoon,
Thank you for your great review! We're delighted to hear that Danny was friendly, polite and respectful in guiding you through your life insurance options. Providing clear and supportive service is exactly what we aim for at ST&R.
If there's anything more we can assist you with, please don't hesitate to get in touch.
Have a great day,
Team ST&R
Annoying the heck out of me
Annoying the heck out of me
Their 'Review' team keeps ringing me about my policy, that doesn't exist, has my name and number but won't tell me how.
This is the seventh call in less than two weeks. Each time I tell them to take me off their call list and they keep calling me. They won't tell me how they have my information, just that they want to pass me to an advisor. Answering a question with a question.
'How did you get my information?'
'So are you looking for a policy or not?'.
So now, each time they call me, I will leave a bad review. They interrupt me while I'm working so I can type this each time I am on a call with them.
Have fun!
2025年9月23日
自発的なレビュー
ST&R Limited からの回答
Thank you for bringing this to our attention. ST&R Limited would like to apologise that the service you received was not to our usual standards.
The company that called you was not us, as we do not cold call customers.
However, you would be passed to us to establish your insurance needs.
ST&R pride ourselves on providing the best service we can for our customers.
My name is Leanne, and I am the Compliance Manager here at ST&R Limited.
Please email me at compliance@starlimited.co.uk so I can have your details removed from the data source.
Avoid
Had an issue with the wrong date of birth which us fine accidents happen and I didn't realise myself intill 2 months later . Phoned ST&R at 9am repeatedly before work phones wasny on even though it was opening hours eventually left voicemail for call back explaibgvtge issue . Nobody called me back . A week later I phoned tgem again left a voicemail and stated I woukd cancel policy if nobody got back to me . A few minutes later I was called to be told the issue has been amended and all was well with the policy and an apology as the lady was on annual leave and hadn't picked uo the message. I thought this was strange as surly it wasnt left for her personally ..wasnt there anyone else who could deal with the amendment? . Later that day another call back to be told the insurer needed proof of my i.d ..thought strange I had already been told it had been amended and all was well ! . I then put in a complaint over tge phone and asked to cancel my policy. I was transfered to someone who then offered me a call back within 10 mins. The call back never happened. As a consequence I have now gone back to my old insurance company. I felt this company was quite pushy about me taking out the original policy with the constant phone calls . I also feel I was lied to .
2025年9月8日
自発的なレビュー
ST&R Limited からの回答
Good afternoon, I would like to express my apologies for the service you have received from ST&R Ltd.
The complaints officer did try to contact you and also sent an email with a resolution for your issue.
Please check your emails and junk mail, or alternatively you can contact us on:
01257 542454 or complaints@starlimited.co.uk.
Your initial complaint has been logged and you will hear from us regarding our next steps.
Clear and Precise
Nathan was very clear and precise .,, which gave me confidence on choosing the right product for me
2025年9月1日
自発的なレビュー
ST&R Limited からの回答
Good Morning Karen,
Thank you so much for your kind words! We're thrilled to hear that Nathan was able to provide clear and precise guidance to help you choose the right product for you.
Anything else, Please don't hesitate to contact us.
Thanks,
Team ST&R
ST&R Limited からの回答
Good Afternoon Julie,
Thank you for such a positive review! We're so pleased to hear that we delivered the 5-star service that ST&R always strives for. We're glad the advisor you spoke with was clear and helpful in guiding you.
If there's anything else you need, please don't hesitate to get in touch.
Have a lovely day,
Team ST&R
Life insurance sorted.
Nathan went through everything and was very personable and helpful.
2025年8月22日
自発的なレビュー
ST&R Limited からの回答
Good Afternoon,
Thank you for your lovely review! We're delighted to hear that Nathan was personable and helpful in guiding you through your life insurance options. Providing clear and supportive service is exactly what we aim for at ST&R.
If there's anything more we can assist you with, please don't hesitate to get in touch.
Have a great day,
Team ST&R
Working for your best interest!!!
Excellent customer service….very knowledgeable & thorough!!!
2025年8月19日
自発的なレビュー
ST&R Limited からの回答
Good Afternoon Neesha,
Thank you so much for your fantastic feedback! We're thrilled to hear you received excellent customer service and found the process to be both knowledgeable and thorough. At ST&R, working in your best interest is always our top priority.
Should you need anything further, please don’t hesitate to reach out.
Have a wonderful day,
Team ST&R
ST&R Limited からの回答
Good Afternoon,
Thank you for your kind words! We’re pleased to hear you were happy with the service. Providing a great experience is what we always aim for at ST&R.
If there's anything else we can help with, please feel free to reach out.
Have a great day,
Team ST&R
Life insurance
Spoke with Jake Gallery who was extremely helpful well mannered and very knowledgeable on what I needed
Thanks Jake
2025年8月12日
自発的なレビュー
ST&R Limited からの回答
Good Afternoon,
Thank you so much for your kind review. We’re delighted to hear that you had such a positive experience and that Jake was able to provide you with the 5-star service you deserve.
If there’s anything else we can help you with, please don’t hesitate to contact us on 01257 542 454.
Wishing you a lovely day,
Team ST&R
Poor service
Poor service, set up policy and they sent all my details by post to the wrong address, I called to update them and they confirmed updated and then sent out again to wrong address (just door number incorrect)
2025年8月1日
自発的なレビュー
ST&R Limited からの回答
Hi Cheryl,
I would like to express my apologies for the service you have received from ST&R Ltd. This situation is unacceptable, and I have asked a member of my team to reach out to discuss this matter with you, alternatively, my name is Leanne, and I am the Compliance Manager here at ST&R Limited.
Please email me at compliance@starlimited.co.uk if you would like to discuss this further.
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