Steak King レビュー 

Good quality good food

What made my experience great? The taste...

Great quality meat. Delivery times have been unclear at times with notifications sent that the meat was on its way the day before it arrived.

Good packing, high quality of goods. Prompt delivery.

Regular customer on Steak-king.com. Great deals on quality meat!

The free product that was given as a gift cam just the corner of the fish ;(

didnt inform out of stock until we check the items hasn't been delivered. Only identified it is out of stock when we ask for pick up arrangement. Poor handling and only offer credit rebate instead of item refund at the beginning.

Smooth delivery, good products

Quality of steaks is very good will buy again later

Product is top quality at a reasonable price, fast delivery, well packaged.

It is good to always send emails to advise the promotion.

Ok after clarification from steak king. I updated the review.
Thanks and sorry for confusion.

Great selection and quality meat best prices in Hong Kong main issue is incompetent delivery drivers

Always reliable for quality!

Great quality meats. Good website thats easy to use. Delivery comes packed with ice and foil lined boxes to keep fresh meat nicely chilled and frozen meats are frozen! Love the loyalty programme too:)

Not sure why this time the taste is not so good

**Review for Steak King UK***

I spent £238 on premium Wagyu from Steak King. What arrived was a chilled meat delivery that was warm, with every ice pack completely melted.

I contacted Steak King promptly. I've been ordering chilled meat online for around 15 years, and I've never had a supposedly premium supplier handle a failed chilled delivery quite like this.

The response was almost comical.

First I was offered 10% store credit.

Then 100% store credit.

Then 50% refund and 50% credit.

Eventually they agreed to a full refund to my card — but only if I returned the meat.

Fair enough. Except despite asking, I wasn't provided with a return address, prepaid label, collection arrangement or even proper instructions for returning a large quantity of perishable meat.

So after getting nowhere with Steak King, I sent the photographs, correspondence and evidence to American Express.

Amex refunded the full £238 within 24 hours.

That probably says everything that needs saying.

Problems occasionally happen with deliveries. I understand that. The real measure of a company, particularly one charging premium prices for premium food, is what it does when something goes wrong.

Steak King had numerous opportunities simply to deal with this sensibly. Instead, I got a succession of changing offers, attempts to turn my refund into store credit, and finally a return requirement they seemingly couldn't actually organise.

For a company selling expensive meat online, maintaining the chilled supply chain isn't an optional extra. And when a customer reports that a £238 chilled order has arrived warm, the answer shouldn't be weeks of negotiation over store credit.

I wouldn't buy from Steak King again.

There are plenty of premium butchers competing for this sort of money. I'd rather spend mine with one that understands that premium customer service should accompany a premium price.

Consistent good quality and value for money. Delivery is on time and trustworthy.