Overall the process of purchases is smooth and satisfactory. The date of delivery can be chosen to suit our own planning and schedule. Prices are attractive in most cases. Even better if more diversi... もっと見る
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Edit - Steak King responded immediately when they saw my original review and they generously offered a significant store credit to enable me to reorder. I look forward to a better experience when co... もっと見る
Have been buying from Steak King for a while... overall good service and quality of Meat. But Technical glitches affect over user experience. 1.) Used loyalty points to redeem coupon, but wa... もっと見る
企業が回答しました
Been ordering a lot from Steak King lately. Good meat, good price. My wife and I are enjoying their products so far. The last order had a few bumps around which coupon or promo code could be use... もっと見る
企業が回答しました
企業情報
当該企業による記述
Steak King was formed by Johnny Glover; a chef, butcher and fishmonger of 30 years who founded The Butchers Club & Pacific Gourmet here in Hong Kong. Steak King products are sourced directly from farmers and fishermen from around the world, we pride ourselves on working with the finest producers that care about their products the same way that we do. Meats and Seafoods are flown in fresh and processed by our own expert butchers here in Hong Kong before being blast frozen and delivered to your door.
連絡先
2/F Room B1, Vita Tower - Block B, 29 Wong Chuk Hang Road, Hong Kong, HKHKHK, Wong Chuk Hang, 香港
- +852 25981080
- orders@steak-king.com
- steak-king.com
4.2
ほぼ満足
416件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 70％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I am a bit upset as I just bought a few…
I am a bit upset as I just bought a few Waygu M9 and the state weight is suppose to be 1.01kg and 1.032 kg but when we weigh it at home, it came out to be smaller at 969.9 g and 981.3 g, a loss of 4% and 5% of what it has been stated. Did not happen before
2026年3月29日
Steak King からの回答
Sorry to hear about this — that’s definitely not the experience we want you to have, especially as a returning customer. Small variations can happen due to trimming and packaging, but we understand your concern here.
Please drop us a message with your order details and we’ll look into this for you 👍
High quality. Good price
Delivered quickly and quality of everything was high and good prices...much cheaper than elsewhere for better quality.
2026年3月29日
Steak King からの回答
Thank you for your kind feedback! We're delighted to hear that you were happy with the quality, pricing, and quick delivery.
Meat quality is very good and price tag…
Meat quality is very good and price tag is reasonable.
2026年3月30日
Steak King からの回答
Thank you for your kind feedback! We're delighted to hear that you’re happy with the quality and value of our products.
We look forward to serving you again soon!
Great value
Great value! Would get 5 stars if the steaks could be individually sealed instead of 2 per pack.
2026年3月30日
Steak King からの回答
Thank you for your feedback! We're glad you found great value in our products. Our standard packaging is two steaks per pack, but individual packing can be arranged upon request with additional cost. Please contact us at orders@steak-king.com for assistance with future orders.
Steak King からの回答
Thank you for your kind words! We're glad you were satisfied with the fast delivery and product quality. We look forward to serving you again soon.
Delivery staff very polite and had…
Delivery staff very polite and had follow my instructions
But I ordered the steak need to pre-cut, and it’s still doing nothing
At least the system should let me know they can’t do it
Long time ago the system can specify the delivery time range but now can’t. This one is no good
2026年3月29日
Steak King からの回答
Thank you for your feedback! We're pleased to hear our delivery team met your expectations.
Regarding the pre-cut steak, we sincerely apologize for the inconvenience. Please email us at orders@steak-king.com with your order details so we can assist you.
Good quality and value
2026年3月29日
Steak King からの回答
Thank you for your support! We're glad you’re happy with the quality and value of our products.
Amazing quality products
Amazing quality products, great prices, super easy delivery options and easy customer experience.
2026年3月31日
自発的なレビュー
Steak King からの回答
Thank you for your wonderful feedback! We're delighted to hear that you enjoyed our quality products, great prices, and seamless delivery experience. We look forward to serving you again soon!
Overall happy despite recent disappointment
I have been a regular customer of both Steak King and Flat Iron. I particularly love the special meat deals which are a bargain and so far always of good quality.
With my last order, however, I was disappointed in the fact that the guanciale I ordered was already expired one week ago. The expiry date was clearly visible on the packing.
When I contacted the hotline, they were apologetic and offered me a voucher for my next purchase (subject to minimum amount) and which was less than I had paid for the guanciale? My disappointment that this means I am suffering a financial loss due to their oversight was quickly understood and they offered to replace the guanciale with a fresh order. I was fine with this outcome, yet this lapse of judgment from management annoys me. Moreover, I now wonder whether the expired meat would be “recycled” or properly disposed.
I have been happy with the products and service, and understand that screw-ups can happen. I hope this feedback would lead to better quality control and improve customer response.
2026年3月24日
自発的なレビュー
Steak King からの回答
Hi,
Thank you for your continued support of Steak King and Flat Iron — we truly appreciate you being a regular customer and are glad to hear you’ve been enjoying our products and special deals.
At the same time, we’re very sorry about this particular experience. This is definitely not the standard we aim to maintain, and we take issues like this seriously.
We’re glad our team was able to arrange a replacement that worked for you, but we understand your frustration regarding the situation and your concerns around quality control. Please be assured that expired products are strictly not reused or recycled in any way and are properly disposed of in line with our internal procedures.
Your feedback has been noted and shared with the team to ensure better checks are in place moving forward.
If there’s anything further you’d like us to look into, please feel free to reach out to us at orders@steak-king.com. we’ll be more than happy to assist.
Thank you again for your honest feedback and continued support.
Cannot fault your service
Cannot fault your products or service - promotion is very good, offerings and range are great, promotions are super, but best of all is the quality of your products especially the steak! Home delivery also excellent - quick and reliable. All in all, I am very happy! Richard
2026年3月25日
自発的なレビュー
Steak King からの回答
Hi Richard,
Thank you for your amazing feedback! We're really glad to hear that you're happy with our products, promotions, and delivery service.
It’s great to know that the quality of our steaks stands out — that’s exactly what we aim for. We truly appreciate your support and look forward to serving you again soon!
What you see is what you get
If you live in HK and can't speak good Chinese. Steak king can be your personal butcher. You can get any well known steak for super cheap, and the quality is super good too.
2026年3月21日
自発的なレビュー
Steak King からの回答
Thank you for your great feedback! We're really glad to hear that you find our service convenient and our products good value for money.
Providing quality cuts at accessible prices is exactly what we aim for. We truly appreciate your support and look forward to serving you again soon!
Problems with packing
I bought 2 kg of ribeye steak, in 330grams cuts, and specifically asked for individual packing, i.e. 6 individually packed steaks.
However, what i received was 4 packs, where two of them containing 2 steaks each.
2026年3月15日
自発的なレビュー
Steak King からの回答
Thank you for your feedback. Our standard packaging procedure is to pack steaks by two per pack.
However, we understand your preference for individual packing. Please email us at orders@steak-king.com with your order details, and we’ll be happy to assist you further.
Efficient Delivery Arrangement
Replying Email within 30mins and Arranging delivery within 10mins. Impressive work efficiency.
2026年3月15日
自発的なレビュー
Steak King からの回答
Thank you for your kind words! We’re glad to hear our team could respond quickly and arrange the delivery promptly. We really appreciate your support!
Great quality products
Great quality products, great service, easy to use app. The only thing is, and I see I’m not alone with this here, we tend to overlook if a product comes frozen or chilled. This may cause disappointment and a subsequent, unjustified less-than-5 star review, Please put another reminder at check out that some products come chilled. Otherwise great overall service. Thanks!
2026年3月12日
自発的なレビュー
Steak King からの回答
Thank you for your detailed feedback and kind words about our products, service, and app. We appreciate the suggestion regarding clearer reminders for frozen vs chilled items and will certainly take this into consideration to help customers avoid confusion at checkout. Thanks again for your support!
The steak was of very high quality at a…
The steak was of very high quality at a very reasonable priceprice.
2026年2月26日
Steak King からの回答
Thank you for your kind feedback! We’re glad you enjoyed the steak quality and found it good value. We really appreciate your support!
Steak King からの回答
Thank you for your kind words! We’re glad you’re happy with the prompt service and quality. We appreciate your support!
I don't want to leave Aberdeen because…
I don't want to leave Aberdeen because of steak King.
Staff are friendly and steak are fantastic with reasonable price. It's so near my place that I could go pop in anytime for some chilled steaks.
2026年2月26日
Steak King からの回答
Thank you for the wonderful feedback! We’re really glad to hear our Aberdeen shop is convenient for you and that you enjoy the steaks and friendly service. Always happy to have you drop by anytime!
Steak King からの回答
Thank you for your feedback! We’re glad you enjoyed the prompt delivery and the quality of the meats. Noted on the pizzas as well — we appreciate the input and will keep working to improve.
Good quality beef at nice price.
Good quality beef at nice price.
Pity to found that a $150 discount just hours after an order placed.
2026年2月27日
自発的なレビュー
Steak King からの回答
Thank you for your feedback! We’re glad you’re happy with the quality and value of the beef. Our promotions do change from time to time, but we always aim to offer great deals throughout the year. Appreciate your support!
Always great food at great prices
Always great food at great prices. Awesome steaks, great fish, amazing biltong…
2026年2月23日
自発的なレビュー
Steak King からの回答
Thank you for the great feedback! We’re glad you’re enjoying the steaks, fish, and biltong. We truly appreciate your continued support!
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