Overall the process of purchases is smooth and satisfactory. The date of delivery can be chosen to suit our own planning and schedule. Prices are attractive in most cases. Even better if more diversi... もっと見る
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レビュアーのコメントを見てみましょう
Edit - Steak King responded immediately when they saw my original review and they generously offered a significant store credit to enable me to reorder. I look forward to a better experience when co... もっと見る
Have been buying from Steak King for a while... overall good service and quality of Meat. But Technical glitches affect over user experience. 1.) Used loyalty points to redeem coupon, but wa... もっと見る
企業が回答しました
Been ordering a lot from Steak King lately. Good meat, good price. My wife and I are enjoying their products so far. The last order had a few bumps around which coupon or promo code could be use... もっと見る
企業が回答しました
企業情報
当該企業による記述
Steak King was formed by Johnny Glover; a chef, butcher and fishmonger of 30 years who founded The Butchers Club & Pacific Gourmet here in Hong Kong. Steak King products are sourced directly from farmers and fishermen from around the world, we pride ourselves on working with the finest producers that care about their products the same way that we do. Meats and Seafoods are flown in fresh and processed by our own expert butchers here in Hong Kong before being blast frozen and delivered to your door.
連絡先
2/F Room B1, Vita Tower - Block B, 29 Wong Chuk Hang Road, Hong Kong, HKHKHK, Wong Chuk Hang, 香港
- +852 25981080
- orders@steak-king.com
- steak-king.com
4.2
ほぼ満足
416件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 70％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Rotten fish
I bought two packets of frozen cod from steak king. It was delivered in good time and placed in the freezer immediately on delivery.
When I defrosted the cod to eat the fish was rancid, it had gone off a long time ago.
When I contacted steak king they tried to suggest that I either hadnt put it in the freezer quick enough or I had not kept it stored in a freezer.
After a long email exchange steak king apologised for the rotten fish they had sold me, however instead of replacing or refunding my order they offered me a 5% discount on my next purchase
* Following this review Steak King reached out to me and provided a full refund for the rotten fish
2025年3月11日
自発的なレビュー
Steak King からの回答
Thank you for your feedback. We’re sorry to hear about your experience with the cod. As mentioned in our email exchange, we did review the matter carefully and acknowledged your concern.
We understand your disappointment regarding the resolution offered. Our team assesses such cases individually, and we aim to handle them fairly based on the information available.
As we would like to get in touch by knowing your order number, please email us again at orders@steak-king.com with your order details, and we will review it once more.
Terrible Experience — Spoiled Steak and No Accountability
My wife had a really disappointing experience with this BBQ shop. The steak she bought was immediately frozen after she received it, but when we later defrosted it, it gave off a terrible smell;clearly it was already bad when sold.
She contacted the shop to complain, but their response was unhelpful. They claimed it should have been consumed within 7 days, even though she had frozen it right away. They refused to offer a refund or replacement and instead blamed her for the issue.
We’re both very disappointed with the product quality and the poor customer service. We won’t be buying from them again.
2026年2月7日
自発的なレビュー
Steak King からの回答
Thank you for your review. We’re sorry to hear about your experience. We take product quality and food safety very seriously, and we’d like to investigate this fully.
Please contact steak king at orders@steak-king.com with your order number, product details, and use-by date plus photos if possible. We’ll review the batch and the handling timeline and then respond with the appropriate next steps.
Steak King からの回答
Thank you for your kind feedback! We’re glad you enjoyed the quality of our ingredients and the fast delivery. Appreciate your support and look forward to serving you again!
Steak King からの回答
Thank you for your kind review! We’re glad you’re happy with the quality of the beef and the fast shipping. Appreciate your support! 🥩🚚
Item delivered different from description
The meat itself is great. However, the order did not come pre-cut as described in the order. It came in 2 unequal sizes.
5 x 200g x 1
If this is the case, then please contact the customer before you ship it.
2025年9月29日
Steak King からの回答
Thank you for your feedback. We’re glad to hear the meat quality met your expectations, but we’re sorry the portioning was not as described. That’s not the experience we aim to provide.
Please email us at orders@steak-king.com with your order details so we can review what happened and follow up with you directly. We appreciate you bringing this to our attention.
Steak King からの回答
Thanks for your lovely feedback! We’re really glad you enjoyed the steak and that our team took good care of you. Hope to see you again soon.
Frozen cheese came defrosted …
Liked everything but disappointed that the frozen burrata cheese (x2) arrived defrosted
I did not plan to consume them all within 24 hours. Would make me hesitate buying next time
2026年1月29日
Steak King からの回答
Thank you for your feedback, and we’re sorry for the disappointment. Just to clarify, our burrata is sold as chilled (not frozen), but it should still arrive properly cold and in perfect condition. Please contact us at orders@steak-king.com with your order number, and we’ll look into what happened during transit.
Steak King からの回答
Thank you for your review. We’re really pleased you were happy with the customer service, delivery, and the quality of the meat. We truly appreciate your support and hope to serve you again soon.
Delivered on time
Delivered on time, great selection of meat. The steak however was very chewy and tough.
2026年1月29日
Steak King からの回答
Thank you for your feedback. We’re glad the delivery and selection met your expectations, but sorry to hear the steak was chewy and tough, that’s not the experience we aim to provide.
Please feel free to email us at orders@steak-king.com with your order details so we can look into this and assist you further.
Fast and reliable service
I ordered on a Thursday and got delivered the next day in the morning. Products were well packed and kept at constant temperature. Fast and reliable service. Good quality products.
2026年1月29日
Steak King からの回答
Thank you for your kind feedback! We’re glad to hear your order arrived quickly and that everything was well packed and kept at the right temperature. We appreciate your support and look forward to serving you again!
A RELIABLE VENDOR INDEED.
A RELIABLE VENDOR INDEED.
SUGGESTIONS:
1. OFFERS IN SMALLER PACKAGES TO SUIT SMALL FAMILY CONSUMERS, SAY 0.5 KG PACK;
2. MEAT, LIKE BEEF, PREFEERED TO BE OFFERED IN THINNER CUT SLICES TO SUIT COOKING STYLE, LIKE HOTPOT, STIRRED FRIEDS OR FOR BOILED SOUP. THANK YOU.
2026年1月30日
自発的なレビュー
Steak King からの回答
Thank you for your kind words and for your valuable suggestions! We truly appreciate your feedback.
Never been disappointed with all orders…
Never been disappointed with all orders I had made. Great beef good price and delivery has been improved. It came early in the morning surprisingly that I don’t have to wait for whole day.
Thanks so much for your service.
2026年1月13日
自発的なレビュー
Steak King からの回答
Thank you for your kind words! We’re really happy to hear you’ve never been disappointed and that the improved delivery timing made things more convenient for you. Appreciate your continued support 🙏
Trust worthy
Trust worthy! If the delivery time can be scheduled more precisely will be perfect!
2025年11月14日
自発的なレビュー
Steak King からの回答
Thank you for your trust and feedback! We’re glad you’re happy overall. While delivery routes can vary, we do try our best to accommodate timing requests whenever possible. Appreciate your support 🙏
Steak king saves the day!
Steak king saves the day! Ordered express delivery and got the steaks within hours! Thanks team!
2026年1月11日
自発的なレビュー
Steak King からの回答
Thank you for the great feedback! We’re happy the express delivery worked out and that we could help save the day. Enjoy the steaks and see you again soon 🙌🥩
Great Great Great!
Great products at Great Prices with Great Customer Service. Highly Recommend!
2025年12月29日
Steak King からの回答
Thank you for the great feedback! We really appreciate your support and recommendation 😊
Steak King からの回答
Thank you for making us your go-to butcher! We’re glad you enjoy the speedy delivery, great promotions, and our products. Appreciate the support 🙏
Delivery and temperature control was…
Delivery and temperature control was fine.
However, the Steak cut was not fine.
First, because they sell based on weight, depends on the surface area of the Steak, even you buy a nearly 10oz piece, the thickness is still less than 2cm. A good steak (for me) needs to be at least 2.5 - 3cm.
Second, another bigger problem is the uneven cut. I got 6 pcs this time. 3 pcs were heavily uneven. Thickness varies from 1.8cm to 3.2cm.
If they call themselves "Steak King" I expect them to give a professional cut.
Also, when I requested for an exchange, the shop refused. While their CS will reply nicely, but the fact is that once the items are sold, they do not take up any responsibility or make an effort to fix it for you. What you get might be based on your luck.
Lastly, I called the hotline and left my number, but no one calls back.
2025年12月30日
Steak King からの回答
Thank you for your feedback. Our steaks are sold by weight, so thickness and shape can naturally vary. For customers who prefer specific thickness or more uniform cuts, we do offer a custom portioning service.
We’d be happy to get in touch and see how we can assist further, please email us at orders@steak-king.com so, we can review this with you directly.
Great price for good quality
Everything from delivery, price and product quality was perfect. I ordered the smoke salmon, sausages, hanger steak, diced wagyu beef cube and lamb rack. All of them were in good quality and delicious. The only downside was that I have to spend some time on trimming the thick fat from the lamb racks.
2025年12月30日
Steak King からの回答
Thank you for your detailed feedback and for choosing Steak King. We’re glad to hear you were happy with the pricing, delivery, and overall quality across a wide range of products.
Regarding the lamb rack, some cuts do naturally come with a thicker fat layer, and we appreciate you sharing this experience. Your feedback is helpful and has been noted.
Under expectation
The short rib is really not fat enough, the photo in the web is totally misleading
2025年12月29日
Steak King からの回答
Thank you for your feedback. We’re sorry to hear this didn’t meet your expectations. Please note that marbling and fat content can vary naturally from piece to piece, and website photos are for reference only. If you feel the cut received was not as expected, please feel free to contact us at orders@steak-king.com
so, we can look into this and assist further.
Fast, convenient, value
Very fast and convenient delivery, fantastic quality of meats at great value.
2025年12月30日
Steak King からの回答
Thank you for your kind review! We’re glad you enjoyed the fast, convenient delivery and found the quality and value of our meats up to your expectations. We really appreciate your support 🙏
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