Stevensons Furniture レビュー 927

Stevensons Furniture からの回答

2026年2月3日

Thank you for your kind words. We’re delighted to hear you were pleased with both the products and the service. We really appreciate your support.

Stevensons Furniture からの回答

2026年1月28日

Thank you for your kind feedback. We’re delighted to hear that our team member was polite, knowledgeable, and able to help guide you when you weren’t quite sure what you were looking for. We really appreciate you taking the time to leave a review and hope to welcome you back again soon.

Stevensons Furniture からの回答

2026年1月28日

Thank you for your lovely feedback. We’re really pleased to hear you appreciated the friendly, helpful service, good value, and relaxed no-pressure approach. It means a lot to us to be recognised as a team that does exactly what we say we’ll do, while always being on hand to offer advice when needed. We truly appreciate your support and hope to see you again soon.

Stevensons Furniture からの回答

2026年1月27日

Thank you for your lovely review! We’re thrilled to hear that Carolyn looked after you so well. We’ll be sure to pass on your kind words—she’ll be delighted! It was a pleasure assisting you, and we’re so glad we could make everything smooth and enjoyable!

Stevensons Furniture からの回答

2026年1月27日

Thank you so much for your kind words! We’re delighted to hear our team was helpful and that your delivery went smoothly. We really appreciate your feedback and hope you enjoy your purchase!

Stevensons Furniture からの回答

2026年1月27日

Thank you for your feedback! We’re glad our team could help and provide a friendly service. We look forward to welcoming you back soon.

Stevensons Furniture からの回答

2026年1月27日

Thank you for your kind words! We’re delighted to hear you enjoy our service and the quality of our furniture. Your support means a lot, and we look forward to welcoming you back soon.

Stevensons Furniture からの回答

2026年1月27日

Thank you so much for your kind words and continued support. We’re delighted to hear that Dave looked after you so well in the shop, and that Gary and Mark ensured everything was delivered on time and with care. It truly means a lot to us that you’ve been dealing with Stevenson’s for years and continue to have such positive experiences. We really appreciate your loyalty and look forward to welcoming you back again soon.

Stevensons Furniture からの回答

2026年1月27日

Thank you for your lovely feedback. We’re really pleased to hear you were well looked after and happy with the deal you received. Providing great customer service is always our priority, so it means a lot to hear your recommendation. We hope to welcome you back again soon.

Stevensons Furniture からの回答

2026年1月27日

Thank you for the 5-star review ⭐️ We’re delighted to hear you found every stage of the process professional, from sales through to delivery and installation. Gary and Mark will be especially pleased to hear your kind words. Thank you for the recommendation — we really appreciate your support.

Stevensons Furniture からの回答

2026年1月27日

through to delivery. We really appreciate you taking the time to leave a review and hope to see you again soon.

Stevensons Furniture からの回答

2026年1月27日

Thank you for your review. We apologise for the initial confusion and any inconvenience caused. We can confirm that the issue has now been resolved and the order has been received. Should you need any further assistance, our team is always happy to help.

Stevensons Furniture からの回答

2026年1月27日

Thank you for your kind words! We’re thrilled to hear you’re happy with our products and service. Your support means a lot, and we look forward to welcoming you back soon.

Stevensons Furniture からの回答

2026年1月27日

Thank you for your feedback! We’re glad you found our team helpful and hope to assist you again soon.

Stevensons Furniture からの回答

2025年12月3日 に更新

Thank you for taking the time to share your feedback. We are genuinely sorry to hear that you’re not getting on with your mattress, and we understand how frustrating that can be.
However, we would like to clarify the situation for transparency:
You contacted us the day after collecting the mattress, and our manager advised that we would look into your request.
The same day our Director then emailed to explain that, due to hygiene regulations, mattresses cannot be returned or exchanged once used unless a manufacturing fault is identified. No such fault has been reported — your concern relates solely to comfort. We also included a care guide within that email to help with the initial settling-in period.
We understand that spending nearly £800 on a mattress is a significant investment. With this in mind, all our sales team are trained to ensure customers try mattresses in-store for extended periods to confirm the correct mattress is selected for both comfort and support.
You tried the mattress in-store prior to purchase and informed our team that you found it very comfortable, so we were surprised to hear of such a difference when reviewing the call recordings.
When you called again several days later, our team member invited you to come into the store so we could discuss the matter further — not to reselect a mattress. For training purposes, we have listened back to this call and can provide it if required.
Following further investigation with management, and as confirmed with yourself, the mattress is currently being used directly on the floor. This will significantly change the feel and support of a foam mattress compared to using it on a suitable bed base.
We always strive to act fairly and with understanding, and we take all customer concerns seriously. In this case, the statements made in the review do not reflect the conversations and actions that took place. We believe our team have acted with integrity and in full accordance with our policies.
If you would like guidance on how to achieve the best comfort and support from your mattress, our team remains more than happy to help.

Thank you for your updated response. As mentioned, if you would still like support in ensuring that the mattress you tried and purchased in our store is performing at its best, we welcome you to visit us in person. We understand that a mattress is an important investment, and correct use is essential for long-term comfort and longevity. We remain committed to assisting you and resolving this in the best way for both parties.

Thank you,

Stevensons Furniture からの回答

2025年12月2日

Thank you so much for your lovely review! We’re delighted to hear you enjoyed our service, range of choices, and value. Creating a warm, family-focused experience is really important to us, so it’s wonderful to know that came through. We truly appreciate your support and hope to welcome you back again soon!

Stevensons Furniture からの回答

2025年12月2日

Thank you so much for sharing your experience! We’re really pleased to hear that you and your dad returned after his positive visit. It’s wonderful to know our team member made you feel supported while choosing your new mattress — even if her name slipped your mind, we’ll be sure to pass your kind words on.

We’re delighted that you’re enjoying your purchase and wish you many comfortable, restful nights ahead. If you ever need anything else, we’re always here to help

Stevensons Furniture からの回答

2025年12月2日

Thank you so much for your kind words! We’re thrilled to hear our delivery team made your experience smooth and worry-free, even on a very wet day. Taking care with your home and being polite and efficient is something we always aim for, and it’s wonderful to know it made a difference. We hope you’re enjoying your new bed and mattress!

Stevensons Furniture からの回答

2025年11月14日

Thank you so much for your kind words! We’re thrilled to hear that Carolyn was able to provide such helpful guidance in selecting the perfect mattress. We truly appreciate your recommendation and look forward to welcoming you back whenever you need us.

Stevensons Furniture からの回答

2025年11月14日

Thank you for your kind words! We’re delighted you had a great experience and can’t wait for you to receive your order. We hope you love it!