Outstanding service from Stocalfe Handled my recent no-fault RTC quickly and professionally. From first contact with Simon reporting RTC who organised recovery of vehicle to my claim handler Luke and... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Following another driver hitting our car in a car park Stocalfe Response were just brilliant. Our advisor Lewis dealt with everything and took the stress out of the situation from start to fin... もっと見る
企業が回答しました
Fantastic staff at stocalfe response. Very friendly and understanding and go above and beyond to answer all questions you may have.
The whole process was streamlined and made me feel at ease, during a stressful time. Rebekka was brilliant and kept me informed at every point, we spoke to a lovely lady called Amber this morning who... もっと見る
企業が回答しました
企業情報
当該企業による記述
Stocalfe Response is an established provider of Credit and Intervention Hire to motorists and commercial fleets involved in road traffic accidents. From Recovery, Repairs, Replacement Vehicles and Personal Injuries, we're a one-stop-shop when it comes to accident management. We promise we'll make it a seamless, stress-free experience and get you back on the road in no time.
連絡先
Stretton Green Distribution Park, WA4 4TQ, Appleton Thorn, 英国
- 01925 931133
- support@stocalferesponse.com
- stocalferesponse.com
4.7
優良
166件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Quick response and available to answer…
Quick response and available to answer clients queries
2026年7月10日
Have helped me loads and explained…
Have helped me loads and explained everything and kept me updated all the way through the process
2026年7月1日
Fantastic staff at stocalfe response
Fantastic staff at stocalfe response. Very friendly and understanding and go above and beyond to answer all questions you may have.
2026年7月6日
自発的なレビュー
They have been extremely helpful and…
They have been extremely helpful and supportive during the whole process. Thankyou
2026年6月10日
Stocalfe Response からの回答
Hi Bobbie,
Thank you for your kind words! We’re glad to hear our team was helpful and supportive throughout the process.
Best regards,
Stocalfe Response
Been amazing from the start
Been amazing from the start, thank you to Joshua for keeping me updated and answering any questions iv had. 5 star experience.
2026年6月5日
Stocalfe Response からの回答
Hi Kathleen,
Thank you for your wonderful review! We’re so pleased to hear you had a 5‑star experience. Joshua will be delighted to know his updates and support made a difference.
Best regards,
Stocalfe Response
Stocalfe Response からの回答
Hi Christopher,
Thank you for your lovely feedback! We’re pleased to hear our team was helpful, polite, and made everything easy to understand.
Best regards,
Stocalfe Response
They are so swift
They are so swift. The whole process was seamless, their customer care is top notch.
2026年6月11日
Stocalfe Response からの回答
Hi Ojedokun,
Thank you for your kind review! We’re thrilled to hear the process was seamless and that our team delivered top‑notch customer care.
Best regards,
Stocalfe Response
Excellent customer service
2026年5月28日
Stocalfe Response からの回答
Hi Mark,
Thank you for your great feedback! We’re delighted you received excellent customer service, it means a lot to our team.
Best regards,
Stocalfe Response
Phoned these when claiming against another driver .
Phoned these when I was involved in an accident (other driver at fault )
They were the first hit on Google when I was trying to find my insurance company details .
I will start with the one positive - I got a hire car extremely promptly!
The rest was SLOW and not streamlined.
I had to chase the insurance company of the other driver in the end, and that had more of an impact !
2026年4月10日
自発的なレビュー
Stocalfe Response からの回答
Hi Kate,
Thanks for your review.
Unfortunately we cannot identify you as a client. Please can you email support@stocalferesponse.com with your claims reference and contact details so we can investigate your matter urgently?
Thanks,
Stocalfe Response
Stocalfe Response からの回答
Hi,
Thank you so much for your 5 star review.
Much appreciated,
Stocalfe Response
Stocalfe Response からの回答
Hi,
Thank you for the 5 star review, we appreciate you taking the time to leave us feedback.
Best regards,
Stocalfe Response
Stocalfe Response からの回答
Hi,
Thanks for the 5 star review, we appreciate you taking the time to leave us feedback.
Best wishes,
Stocalfe Response
Stocalfe Response からの回答
Hi,
Thank you for the 5 star review, we appreciate you leaving us such positive feedback.
Best regards,
Stocalfe Response
Excellent service
Excellent service, stress free and the guys and girls are all extremely professional and reassuring throughout the whole process. 100% recommended.
2026年5月14日
自発的なレビュー
Stocalfe Response からの回答
Hi Kyle,
Thank you so much for your kind words!
We’re delighted to hear that you found the whole process stress free and felt supported throughout.
Our team takes great pride in being professional, approachable, and reassuring, so it means a lot to know that came through in your experience.
We really appreciate your 100% recommendation, it truly helps others feel confident in choosing us.
Best regards,
Stocalfe Response
Professional and courteous and always…
Professional and courteous and always in contact, by email and phone.
My car was uplifted the next day with a courtesy car delivered, seamless transactions.
Big thanks to Guy and Amber who explained the whole process.
Would highly recommend.
2026年3月12日
自発的なレビュー
Stocalfe Response からの回答
Hi Jacqueline,
Thank you so much for your fantastic review. We’re delighted to hear that you found our service professional, courteous, and consistently communicative, that’s exactly the experience we aim to deliver.
It’s great to know the uplift of your vehicle and the delivery of your courtesy car went smoothly. Guy and Amber will be thrilled to hear your kind words, they take great pride in guiding customers clearly through the process.
We’d like to clarify that we provided you with a credit hire car following your accident, not a courtesy car; this is a like‑for‑like replacement supplied to you, with the cost recovered directly from the at‑fault insurer rather than provided as a basic vehicle by a repairer or insurer.
We truly appreciate your recommendation and are always here if you need any further support.
Warm regards,
Stocalfe Response
An agent called Guy
An agent called Guy, made the whole process so much less stressed and easier, amazing experience.
Thank you for being my hero
2026年4月2日
自発的なレビュー
Stocalfe Response からの回答
Hi Lianne,
Thank you so much for taking the time to share your wonderful feedback! We’re absolutely delighted to hear that Guy was able to make the whole process smoother and less stressful for you. He’ll be thrilled to know he made such a positive impact, being called a hero truly means a lot.
We’re grateful for your kind words and are always here if you need anything in the future.
Warm regards,
Stocalfe Response
I actually rang these accidentally
I actually rang these accidentally.
Seemed helpful to start with. Courtesy car on drive next day. New Mercedes which had faults of its own. My car didnt move for any repairs. Then had to Chase them up after a week of speaking to 5 different ppl 2 of whom were my case handler ??? For them to ring and tell me third party not accepting liability... even though I were stationary. Only willing to try and claim from anybody and everybody insurance companies. I got in touch with my own insurance company and all sorted within a weeks time. That's professionals at work. Not stocalfe.
2026年2月16日
Stocalfe Response からの回答
Hi Tanya,
Thank you for sharing your experience, and we’re genuinely sorry to hear that you left feeling frustrated and let down. That’s never the outcome we want for anyone who comes to us for support.
We’re pleased to hear your own insurer was able to bring the matter to a resolution for you, but we also want to clarify why things unfolded the way they did on our side. Stocalfe Response is a non‑fault accident management company, which means we can only handle claims where the third party accepts liability and we claim the costs directly from them so not to affect your insurance premiums. We provided you with a replacement car during this time to keep you mobile during our investigations, at no cost to you.
Unfortunately, in your case, the third party strongly disputed the circumstances. Because liability wasn’t accepted, we weren’t able to progress repairs or continue the claim as a non‑fault case.
We understand how confusing and inconvenient that can feel especially when you’ve already received a hire vehicle and expected the process to move forward as normal. We also appreciate the added frustration with the hire car issues, and we apologise that this added to your overall dissatisfaction. We have escalated these issues to Europcar.
Our intention is always to make things easier during what is already a stressful time, and we’re sorry that your experience didn’t reflect the service we aim to provide. We’ll be reviewing this case internally to ensure we improve communication and support in situations where liability is disputed, so clients like yourself have clearer expectations from the outset.
If there’s anything further you’d like us to look into or if you want to speak with a member of our team directly, we’re here and happy to help.
Best regards,
Stocalfe Response
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