& Other Stories レビュー 1,198

Worst customer service orderd a dress for a wedding on Saturday 27 June and was supposed to be delivered between 18 and 21st well it’s still stuck with no updates since 20 June. Three times messaged them they say they will chase it up and nothing done so have now gone directly to in post who are equally rubbish one agent told me they will
Chase it up and an answer will be in 24 hrs another told me 48 hrs so I guess I need to find a new dress so frustrating I will never purchase again. Also on reading other reviews, I thought it was my mistake but I also requested home delivery and then it changed to collection at a local store. Can’t imagine what it will be like getting a refund. And when I did chat with an agent one said wait until
30 June not even offering to send out a replacement and now it’s out of stock!

Horrible return experience with this company. I clicked "initiate return" and followed the instructions online, which routed me to their international customer support line. Their support line said they couldn't help me, and bounced me to a different support contact. By the time I got in touch with the new support contact, it had been 14 days since the purchase (within their return policy), but apparently the return window has already expired, with no way to escalate. I'm absolutely furious - just the principle of the matter! Avoid this company

Absolutely horrible. My account should I could return items in store only to go and be told that I can’t. So sale items you can’t be returned in stores. It’s like they make it difficult to return. Well many retailers to buy from. Never buying from here again.

Really Disappointed with & Other Stories. When we first discovered this store, we were so excited; The styles and quality were fantastic and despite this being out of our usual price range for the time, the quality (made to last) mattered more.

BUT, 6 years later, the quality has deteriorated, delivering is long, sizing is way off and inconsistent, item descriptions are not helpful and returns are unfair. So the chances of being happy with your purchase is less likely.

RETURNS: The returns process punishes the customer for & Other Stories’ lack of quality and consistency - rather than working with the customer to improve overall customer experience. The whole updated returns policy and customer service dissatisfaction means it’s time for me to finally say goodbye to this retailer. I’d rather go elsewhere, pay even more and be happy overall with lasting purchases.

Following my last review of this company. I managed to secure a full refund but what a load of hassle! For the sake of a few pounds and good customer relations it would have been better all round just to do this in the first place!

The mention of the Sale of Goods Act 2015 and Trading Standards has sorted it out - what a kerfuffle and they’ve lost at least one customer!

“& Other Stories
Hello J!
Upon checking, I can confirm that you contacted us today regarding the teardrop cord necklace. The case has already been escalated, and a full refund has been successfully processed.

As the item is not fit for its intended use, you may keep or dispose of it as you see fit—there is no need to return it.

The total amount of £23 has been refunded and should reflect in your original payment method within 3–5 business days. Your refund reference number is 12…….

For your convenience, the refund receipt has also been attached.

Should you require any further assistance, please do not hesitate to reply to this email. You can also contact our customer service for any questions by clicking here.

It was a pleasure assisting you today with your concern. There is a quick survey below this email. Your feedback is highly appreciated. Thank you for contacting & Other Stories. Have a great day! “

Can’t comment on the item as they and the delivery company are painfully slow. Delivery isn’t cheap so you’d expect a better service

Service client inexistant ! Impossible d’effectuer un échange ou un retour!
Attention, à ne pas passer de commande sur ce site!

Disgusting! Selling me an item on Sale stating on the receipt one return date and it turns out it is another. Absolute scam!

Today I was in your shop in Copenhagen (Strøget) and I couldn’t find an ítem that I really liked. I asked your employee Sarangy (I hope that I speaker her name correctly) and she looked everywhere for it until she found it. Great customer service!

Overpriced for the quality. There are lots of other brands that have nicer quality

Vor sechs Wochen einen Artikel reklamiert, zurückgeschickt und bis jetzt meine 160€ nicht wiedergesehen. Hier wird absichtlich Geld zurück gehalten.

I am so surprised by this rating. I have been ordering from & Other Stories for yeaaars, and haven't had a single issue. Fast shipping, very simple returns, great quality. I am honestly surprised.

J’ai passe commande le 4 mai, l’expédition a été faite le 8 mai, et actuellement le 14 mai toujours rien, j’ai renvoyé un mail pour demander où en est de ma commande, sachant que je n’ai ni suivi du colis via mondiale relay, ni numéro du colis, seulement le numéro de commande du site qui est disponible. Le service client nommé Coumba à directement procéder au remboursement dû à un problème de transporteur, sachant que j’attendais cette commande avec impatience. Les articles que j’avais commandé étaient les dernières pièces, et grâce à une communication incompétente de la marque, l’expérience d’achat est vraiment lamentable et honteuse.

Une communication du service client à revoir, y compris leur partenaire de transporteur mondial relay.

Pour l’instant je reviendrais plus consommer chez cette marque 🙂

Bye~

I am very disappointed with my experience with this company.

I ordered a bag, but upon receiving it, I found that it was damaged/defective. This was not mentioned, and the product did not match the expected condition based on the description.

I contacted customer service regarding this issue, but the response was not satisfactory and the problem was not resolved.

I am sharing this experience so that other customers are aware and can carefully check their items upon delivery. Better quality control and clearer communication would be important improvements, especially for international orders.

I have received the ordered product but it took the retailer 6 days to post it, so very slow compared to any other online shops in the UK. It didn't help that they created the shipping label and sent the tracking link but not passed the parcel to the courier for 4 days! When contacted their customer service chat they were giving me contradicting explanations: product is with the courier, product is prepared in their warehouse, product is definitely ready and awaits the courier (all in the same one chat). And 2nd issue: the adidas pair of shoes arrived without a box. Just trainers packed in a paper bag. So not even sure if I bought a genuine product or a fake knockoff. I guess I will never know. I will not be using this retailer again.

This company is excellent in Sweden, customer service is engaging and orders arrive on time. In the UK however this is not the case. It takes days for the order to be packed and shipped, customer service is non responsive

Meine Bestellung wurde schnell verschickt und kam problemlos an. Anfangs hatte ich eine Frage zu meiner Bestellung und war wirklich beeindruckt, wie gut der Kundenservice reagiert hat: schnelle Rückmeldung, sogar ein Anrufversuch mit Nachricht auf der Mailbox und direkt im Anschluss eine hilfreiche und persönliche E-Mail. Man merkt, dass sich hier wirklich gekümmert wird. Auch die vielen Kontaktmöglichkeiten auf der Website sind ein großer Pluspunkt. Insgesamt eine sehr positive Erfahrung. Wirklich toll!

Pésima experiencia. Intento comprar un producto por la web y se les “cuelga” el sistema sin llegar a cerrarse el pedido…pero el cargo en PayPal lo han hecho. Cuando al cabo de una semana les envío un email para que retornen el cargo me dicen que es un problema mío y de mi banco. Menos mal que PayPal ha retrocedido el cargo. No volveré a tener ninguna relación con &Other Stories

À fuir niveau SAV… j’ai renvoyé ma commande car elle n’était pas à mon goût, ils l’ont reçu depuis plus d’un mois, et toujours aucun remboursement perçu tandis qu’ils annoncent le faire sous 14jours… lorsque je les contacte on me prévient d’un problème technique, mais à chaque fois, aucun avancement… je suis obligée de les contacter tout les 2 jours pour avoir des nouvelles, on me dit alors qu’ils vont me recontacter et ils ne le font jamais. Je suis vraiment déçue

I’ve stopped shopping in &other stories and told all my friends and family about their clothes.
The clothes are so poorly made, virtually everything I’ve bought has fallen to bits.
Jumpers piling, shrinking, stitches coming undone, holes appearing in tops( no it's not moths) it's endless.
They're supposed to be a premium brand, but it's rubbish.
The final straw was a jumper that bobbled. I washed it by hand in a cold wash, and it shrank, so I had to throw it away.

I know they probably don't give a shit, but when people stop shopping at their stores, they'll know why.