& Other Stories レビュー 1,198

I ORDERED SOMETHING OVER A WEEK AGO AND I AM GOING AWAY TOMORROW UNFORTUNATLY I DID NOT KNOW THAT IT WOULD TAKE SO LONG SO NOW I HAVE MISSED THE DELIVERY PROBLEM S THAT MOST THINGS ARRIVE SO FAST NOWADAYS BUT I WONT USE THEM AGAIN CUSTOMER SERVICE SOMEWHERE ABROAD COULD HARDLY UNDERSTAND NOT HELPFUL AT ALL

Zero accountability for faulty sunglasses gifted to me. Despite providing the receipt, responsibility was further evaded by apparently their 'data breach' & I was talked over & directed to 'chat' by phone staff. Not worth the stress.

Interesting assortment of goods, but very average quality. Jeans and cotton shirts lose color after 3 washes. I do not recommend buying clothes in an online store, because in case of returning goods you have to wait a very long time and send e-mails many times about where the money is. They respond kindly, but the result is slow. I prefer stores where you can try them on, I do not like online stores.

Jag har varit kund hos & Other Stories i flera år och handlat för stora summor. Efter det här är jag helt klar med dem.
Deras kundtjänst är bland det sämsta jag någonsin varit med om. Sena leveranser, noll transparens och totalt ointresse av att faktiskt hjälpa kunden.

Jag beställde ett par skor för över en månad sedan som fortfarande inte har kommit fram. Trots det får jag betalningskrav via Klarna för en vara jag aldrig ens fått.

Idag kontaktade jag deras kundtjänst två gånger. Första gången fick jag lämna alla uppgifter – för att sedan få höra att de inte kunde hjälpa mig eftersom jag var inloggad på mitt konto, och att jag behövde logga ut.

Jag loggade ut, kontaktade dem igen, lämnade exakt samma uppgifter ännu en gång – och får då istället höra att det är “fel mejladress” kopplad till ordern.

Med andra ord: noll ansvarstagande, noll lösning, noll hjälp.

Att ta betalt går snabbt. Att leverera eller hjälpa kunden när något går fel verkar de inte ha någon som helst förmåga eller vilja till.

Det här är oseriöst på en nivå som inte är acceptabel. Jag har anmält ärendet och kommer driva det vidare.

Handla här på egen risk!

I got effectively scammed out of my money. I bought a coat on sale. There was no indication next to the product that it couldn’t be returned. At normal retailers, any product that cannot be returned is clearly marked as “Final Sale”. There was no such indication here, although apparently the return policy states that any item on a sale of more than 50% cannot be returned. Unfortunately, I did not look at the fine print and didn’t notice that my product wasn’t returnable. Caveat emptor (buyer beware) at its finest. Now, I have a coat that is too large for me and that cannot be returned because of a rule that was buried in the return policy and not clearly indicated next to the item at the time (they later changed it to say “Final Sale” next to the item after many clients complained about getting scammed the same way).

I tried calling customer support, but they gave me a sob story about not being able to accept the return because the warehouse would see that it’s a sale item and not eligible for a return. My husband tried calling them and talking to the customer service manager, only to get the same response.

Entgegen der vielen schlechten Erfahrungen mit dem Kundenservice muss ich hier ein Lob aussprechen. Durch einen nachträglich nicht mehr nachvollziehbaren Fehler wurde meine Retoure wieder zurück an den Paketshop zugestellt, an den ich das Paket ursprünglich hatte schicken lassen. Dort lag das Paket dann fast 2 Monate, bis ich ein anderes Paket dort abgeholt habe und die Angestellte bei DHL mir die Retoure wieder mit ausgehändigt hat. Die Retourenfrist war natürlich schon längst überschritten, sodass ich erst einmal die Befürchtung hatte, auf der Ware im Wert von 677 Euro sitzen zu bleiben. Ich hatte dann zweimal mit dem Kundenservice telefoniert und beide Male waren die beiden Herren äußerst hilfsbereit und lösungsorientiert. Auch die Kommunikation per Mail war sehr gut, sodass ich schnell mein Geld wieder zurückerstattet bekommen habe. Vielen Dank dafür!

PIRE service retour de tout l’histoire des achats en ligne…
Déconseillé de passer des commandes en ligne… vous allez galérer si le produit ne correspond pas à vos attentes!

Bought a pair of earrings & ring in store when in Edinburgh. When I got back home (160 miles away) and tried to open the earrings to remove from the card one was stuck and did not open at all.
Emailed customer service who sent a standard not interested response and told me to return to the store - evidently unwilling to resolve the issue but happy enough to take payment for faulty items.

Jeg har købt et par sorte jeans til 790 kr. i butikken i Århus. Efter første vask (vasket efter vaskeanvisning), er farven ikke blot voldsomt falmet, men også helt krakeleret og stribet. Bukserne er ødelagte. Da jeg henvender mig i butikken siger de at de godt kan se det og beklager, men ikke kan gøre noget ved det. Ekspedienten siger endda at hun har selv har haft de samme bukser, og oplevede det samme. Jeg udtrykker min skuffelse over at have spildt 790 kr. og at de intet gør for at imødekomme min dårlige oplevelse eller erstatte mit dårlige køb. Jeg har købt meget tøj i butikken igennem tiden, og anbefalet butikken til flere. Det er slut efter denne oplevelse.

I ordered the Strappy Block Heel Sandals (size 41, Orange) for €99 and received what can only be described as a used pair of shoes. The shoe box arrived damaged and taped up multiple times, already not what you expect at this price point. But far worse: the shoes themselves had clearly been worn by someone else. There was a visible foot imprint in the footbed and an unpleasant odour.

I contacted customer service, who told me to return the shoes using a return code and wait for the warehouse to “evaluate” whether my complaint was valid. When I pushed back, pointing out that I had done nothing wrong and should not be burdened with resolving a mistake that was entirely theirs, I was told, in a single dismissive line, that their colleague’s response stood and that was that. No name, no accountability, no willingness to engage.

Paying €99 for a pair of shoes and receiving something used, only to then be stonewalled by customer service, is not acceptable. I expected far better from a brand that positions itself as premium. Never again buying anything from this brand.
Buyer beware.

J’ai commandé un article en deux tailles pour être sure de mon coup
Un mois plus tard toujours aucun remboursement
Tout est extrêmement long aucun mail de leur part
Je contacte le support on me demande la preuve de mon retour - je lui dis que là je ne vis pas ou j ai pu mettre ça mais je suppose que de leur commande via ma commande ils doivent avoir ce genre d’info elle ne veut pas m’aider davantage est super désagréable et je lui fais remarquer d’ailleurs
Le retour a mis plus de trois semaines à être expédié … voilà ensuite il faut encore attendre et attendre pour recevoir son argent
Bref plus jamais je recommande chez eux

I love the clothes from here and the quality is always lovely, however, the delivery and customer service is APPALLING. I have ordered from here 4 times and there is always a problem, 2 of the times it didn't come, and the other two were massively delayed, one of which wasn't even sent to my house they sent it to a post office! Such a shame - considering the price point the customer service should be better than it is. I won't be ordering again, if i make my way to London I will buy something in store, but the stress isn't worth getting it delivered!

Ich habe das erste Mal bei & Other Stories bestellt. Leider war mir die Jacke zu groß, weshalb ich sie zurückschicken musste. Die Retoure hat einwandfrei geklappt, die Rückerstattung erfolgte auch super schnell. Hier bestelle ich sicher wieder! ❤️

Returned 2 items - refunded for 1 only- 2 weeks ago, company doesn’t respond to emails or chat queries , impossible to engage with

I purchased an item online that was on sale. I did get a notification in my cart that the item was considered final sale because it was on sale. However, I purchased the winter 2025/26 wool pea coat in size small given the item description as "regular fit". When I received the coat and tried it on, I found that the item was actually really really oversized, so MUCH to big for me. I did contact the company and spoke with a customer service rep, asking for an exchange for a smaller size due to their false advertising of."regular fit". Company would not exchange the item even though it's their false advertisement that led me to order the wrong size for myself. I was offered a 10% discount code instead and it was suggested that I gift or donate the coat that I paid $179 for.

If there was a zero I would have chosen that! I ordered the same item twice now because the first delivery went wrong and now it's gone awry again. No explanation as to why just a refund. I definitely won't be ordering from them again - in this day and age of e-commerce it's just not acceptable to get it this wrong!

I would give Zero stars if I could. I wouldn’t even bother trying to engage with this company - they will have you going around in circles and never actually address the issue that you are raising. Bonkers, time wasters that copy and paste fluffy disingenuous text in their emails. Avoid this store and their customer service at all costs.

Was worried due to bad reviews but was pleasantly surprised. Received delivery details regularly via email and collected my parcel within 5 working days. Received a text on the collection day and everything was nicely wrapped. I was happy with both the service, delivery and products as well.

Ik koop iets voor n bedrag van 100 euro maar de maat valt te klein. Ik bestel een nieuwe maat en stuur de ander retour. Moet ik 4 euro retourkosten betalen. Jemig! Klantenservice wil ook niks doen. Niet echt klantvriendelijk.

I purchased a jumper for £77 in the Liverpool store. At that price point I expected the jumper to last more than a few days. Unfortunately the jumper bobbled after a couple of days wear and looked awful. I live in Wales so contacted customer service and requested a refund and offered to return the jumper via post. They told me I had to drive 2 hours to return the jumper in store, despite receiving photos and recognising a fault with the jumper. I had an awful experience with customer services and feel like & other stories have robbed me. I used to love & other stories but unfortunately the quality of their clothes has really gone downhill and aren't made to last, but they are still expecting premium prices. This isn't a sustainable company as their clothes will end up in landfill after a few days/ weeks (months if you're lucky) and they don't care about their customers.