& Other Stories レビュー 1,198

I ordered presents and my xmas dress from the delivery date was between 18 and the 22, so I put the address of the place where I am going to spend Xmas. The parcel no only has not been delivered but every time I contact them they tell me something different first time was going to be delivered the 22nd yes or yes, then Seur has it but they have not delivered it, we don’t know why. so I contacted Seur and they told me
they have yet not received anything from Other stories.. so now is with DPD.. and it is going to be delivered to Spain!! They just keep making things up and not offering a real solution. Never buy online with them!! Customer Support is useless!!!and meanwhile no presenta or xmas dress for me

Pésima gestión envío para una marca tan cara - no lo vale.
Compré un abrigo online, 3 semanas en recibirlo. Un producto de 200€, cuando compro en Zara tarda 1 día. El abrigo me quedaba grande, así que tuve que devolverlo, NO se puede devolver en tienda, así que te cobran 4€ , como por horarios me iba complicado llevarlo a un punto de envío, solicito recogida a domicilio, 5 días después de solicitarlo sigo esperando que vengan a por el paquete. PENOSO y vergonzoso, con estos tiempos, por supuesto entiendo que la devolución me llegará 4 meses después si no ponen problemas. No compréis aquí, hay muchas otras tiendas que se preocupan de forma profesional del proceso en pro del consumidor.

Jeg liker designet på klærne her, men kvaliteten har dessverre vært skuffende. En svart dressbukse fikk mye nupper etter få gangers bruk, og en svart kjole i 100 % merinoull til 1 400 kr var svært slitt allerede etter to gangers bruk.
Da jeg tok dette opp i butikken, fikk jeg beskjed om at dette var normal slitasje, og reklamasjon ble ikke tatt imot. Etter min mening er dette ikke akseptabel kvalitet i denne prisklassen. På grunn av dette kommer jeg ikke til å handle her igjen.

Hatte 3 Bestellungen retourniert oder teilretourniert - hat gut geklappt - innerhalb 1 Woche bestätigt und rückerstattet.. Hatte erst nach Bestellung mal nach den Bewertungen des shops hier geschaut, mich erschrocken und Blut und Wasser geschwitzt ... hat aber top geklappt - hatte wie gesagt 3x kurz hintereinander etwas bestellt ! Dazu ist die Mode echt toll ...

Helt umuligt at retunere? Jeg har købt som gæst og modtaget en pakke uden retur formular? Hvordan sednder jeg retur? Deres website føre en i ring og giver ingen retur detaljer man kan bruge til noget?

My experience with online shopping and their customer service was absolutely dreadful. Hours spent on pointless phone calls. Nobody at this company follows through on their promises which are just lies to end the call. It cost me in terms of time and ££ and I will never buy from them again. This was by far the worst customer service I have experienced from any company. AVOID AVOID AVOID.

I received notification that my order had been shipped the day after I placed my order as well as an estimated delivery date. This date came and went. When I contacted the “customer helpline” 🤣🤣 I was told I had to wait another 4 days before they could contact the courier to investigate my case. I had positive in-store experiences the complete opposite online experience.

Bestill kun fra nettbutikken hvis du har veldig god tid! De bruker alltid kjempelang tid på å pakke varene. Jeg venter enda på et plagg kjøpt for snart tre uker siden.. Kundeservice bruker 10 dager på å svare.

The early sale is a total scam, as the site is not able to handle the traffic. The site is not loading at all & hours later, everything is sold out. Don’t do early sales, if your site can’t handle it. Being part of a huge company like h&m and having a webshop worse than any small business, outright embarrassing.

Reagieren nicht auf Nachfragen. Versand dauert ewig! Sehr schlechter Service.

Delivery time is 10 days plus. Unsure of the reason for this when other firms are much more efficient.
Communication is really poor.
This company is not reliable at all. Avoid at all costs.

La marque And Other Stories ne respecte pas la régulation française, en effet, même si elle propose une facture au moment du paiement, même si la loi l'oblige à la fournir au client particulier s'il en fait la demande, elle refuse de s'exécuter !!!

Terrible delivery time, even worse customer care. Have noticed very little response from the company to negative feedback on Trustpilot, which is telling. Needless to say, I will not order from them again!

Appalling! I ordered a skirt and the delivery time was stated as 5-7 days. After 7 days I contacted the carrier - they hadn't even shipped it! When I rang their customer 'service' a woman tried to tell me that 7 working days meant a date that was actually 14 days. I asked them to send me a replacement and they refused. Will never use again

Ein Artikel aus der Rücksendung wurde nicht erfasst und nicht erstattet. Der Shop reagiert nicht auf die E-Mails. Sehr unseriös und unprofessionell.

When I ordered a product I placed the name and delivery address in the order, I paid by Paypal which put my address on the confirmation but when I received the confirmation order from & Other Stories the delivery address was an InPost Shop not my daughter's address. I rang the company, the first time I was left hanging for 10 minutes by a customer service person and then the call dropped out and on the second call I made I was told that the address had been changed automatically and she couldn't do anything about it. So now my daughter has to go and collect the item herself when she has a new baby and is working from home. Thanks & Other Stories. At least they said they would refund the delivery cost but that is not the point. When I give a delivery address and I'm asked for a delivery charge, I expect it to be delivered!!!
UPDATE: I placed the order on 1st December and was told it would be delivered by 10/11th December. It is now 11th December and it hasn't even reached the delivery company yet. Disgraceful. This company shouldn't be allowed to exist even though it's supposed to be owned by H&M.

Extremt dålig service, dålig hantering av beställningar, returer. Deras butiker & online butik är enligt de själva inte ”samma butik”. Oerhört komplicerat att skicka tillbaka en vara, en vara som kommer dåligt packad & helt skrynklig. Första & sista gången jag beställt härifrån, finns så många bättre ställen med bättre pris & kvalité!

Beställde en vara (Ring) som jag fick orderbekräftelse på. Priset på varan stämde tyvärr inte mot det som stod på hemsidan. Fick mail och de skulle åtgärda det. Några dagar efter får jag ett nytt mail om att de inte kan leverera varan. Tyvärr slut. Hur kan man då beställa och få en orderbekräftelse?? Besviken....

Havde jeg kunne give 0 stjerner, så havde jeg gjort det. Der skal så lidt til at give en god service overfor jeres kunder og ikke engang dét formår i. Hvordan har vi som kunde ikke mulighed for, at returnere onlinekøb i jeres fysiske butikker? Det kræver så lidt af jer, og gør alt så meget nemmere for os… jeg kommer i hvert fald ikke til at købe flere varer ved jer grundet ovenstående.

Ich bestelle seit Jahren bei & Other Stories und habe noch nie einen so verwirrenden und unehrlichen Kundenservice erlebt.
Beim Black-Friday-Sale wurde mir bei mehreren Artikeln im Warenkorb eindeutig ein zusätzlicher „Extra –20 %“-Rabatt angezeigt. Genau so steht es auch in der Shop-Beschreibung: Der Rabatt wird an der Kasse abgezogen.

Im Checkout wurde dieser Rabatt jedoch plötzlich NICHT mehr angewendet.
Der Endpreis entsprach exakt dem alten Sale-Preis – der zusätzliche Rabatt fehlte komplett.

Mehrere Mitarbeiter im Kundenservice behaupteten daraufhin Dinge, die mathematisch und faktisch nicht stimmen.
Es wurden mir „zusätzliche Abzüge“ erfunden, die in meiner Bestellübersicht schlicht nicht existieren.
Die Zeile „Kampagne“ zeigt klar: 0 €.

Anstatt den offensichtlichen Fehler zu korrigieren, habe ich von drei verschiedenen Personen drei verschiedene falsche Erklärungen bekommen.
Das wirkt weder professionell noch kundenorientiert.

Ich erwarte im Jahr 2025, dass ein Unternehmen
1. korrekte Preisangaben macht,
2. Rabatte so abzieht, wie sie beworben werden, und
3. dass der Kundenservice wenigstens die Bestellübersicht richtig liest.

So verliert man Kundinnen.