& Other Stories レビュー 1,198

Mon dieu service client qui n’en est pas un . Un dénommé Antoine très désagréable et expéditif qui ne répond pas à ma demande

they very sly..been watching a couple products and they’ve put the price up now that black friday is here so that they can add a discount making it appear cheaper, when it’s just reduced to the price it was before black friday. very very sly put me off ever shopping there again so cheeky and greedy

Det er fuldkommen absurd hvor dårlig deres retur proces er. Jeg kan se på tracking nummeret at min retur er modtaget af dem for flere uger siden. På trods af dette, kan kundeservice ikke bekræfte at de har modtaget min retur, også selvom jeg har oplyst alle tænkelige oplysninger omkring min ordrer, pakkenumre mm. Om jeg nogensinde får mine penge retur, er et mysterie deres kundeservice ikke kan hjælpe med at svare på. Deres kundeservice kan/vil generelt ikke svare på en skid, men giver bare standard svar hvor de beklager og siger de vil undersøge det…
Det kan ikke være rigtigt at det skal tage flere måneder at få sine penge retur, når man kan se at de har modtaget returen. Jeg har aldrig oplevet noget lignende! Jeg bestiller ALDRIG fra dem igen og jeg vil virkelig fraråde andre at bestille fra deres webshop.

Realice un pedido a través de h&m y la experiencia fue pésima. Nunca recibí el producto, en ningún momento se me notificó que no lo fuera a recibir y 20 días después recibí un email en el que directamente se notificaba el reembolso del dinero. No lo recomiendo en absoluto ya que no se trata de una excepción sino que es un problema que se repite con frecuencia

Ordered twice in early November. Both orders failed completely.
First order: confirmed as complete, then cancelled without any notification. Only found out weeks later when I chased.
Second order: payment taken, two weeks of silence. Finally told it was “on its way” on 19th Nov. Then & Other Stories requested the courier return it on 21st Nov (visible on tracking). Refunded without explanation.
I’d explicitly requested NO refund and needed items for work. They ignored my instructions completely and did the opposite.
Customer service offered 20% off – but only for online orders. Why would I order online again after two failures?
Reviewing other recent reviews here, I’m clearly not alone. Pattern of failed deliveries, poor communication, inadequate service.
It’s deeply disappointing to see consistent negative reviews going back months with the same issues. They keep failing customers yet nothing improves. I’ve completely lost trust in this brand and will not shop with them again.
Avoid online shopping with this brand. Physical stores only if you must.

Article qualitatif pour le prix, assez choquée de payer un manteau 250€ et qu’il soit mis à même le carton sans un emballage plastique pour le protéger pendant la livraison.

They are extremely slow.
You pay for every delivery and it always takes much longer than any other large retailer.
To return an item you pay as well but on top of that you’ll wait forever to get your money back. I had to call their costumer service 3 times already. They are nice and try to help you but definitely their system is really inefficient. Being part of the same group as H&M, and considering that &otherstories is generally much more expensive, H&M offers a service 100 times better than they do.

Ich habe mehrmals leider sehr schlechte Erfahrungen gemacht. Retouren werden nach Monaten als nicht zugestellt deklariert. Werde nicht mehr dort bestellen.

0/10 rating. And other stories has corrupted technology systems you can expect wrong sizes to be sent with you. I was sent a wrong size 3 times for the same item, following promises I would be sent the correct size. Time wasted spent arguing via email with customer service and shipping back returns, just to be made a fool again and again by being sent the wrong size! They offered me nothing to compensate for my horrific experience, and said claimed my situation has been resolved already. No refund has been made yet. They told me to order 2 different sizes in hope I get the right one lol!

Having never ordered from them before I am unable to sons again…the customer services is diabolical the off shore call centres are unable to understand English well enough or speak it to allow for a comprehensive conversation so the flow is fractured and fails. No lead times for complaints and delivery dates go on and on and on and on…
Shop else where they are dreadful

I placed an order for two items on October 11, and today, October 23, I still haven’t received anything.

The tracking shows that the package was handed over to Instabox on October 16 at 14:15, but there has been no movement since then.

I’ve contacted customer service three times asking them to investigate or send a replacement, but I keep being told to “wait a little longer.” Very disappointing experience so far.

Mir ist leider das gleiche wie so einigen hier passiert.

Ich habe inzwischen mehrfach schlechte Erfahrungen mit dem Kundenservice von & Other Stories gemacht.
Bei einer Reklamation habe ich den Sendungsbeleg mit Trackingnummer nachweislich eingereicht – laut DHL wurde das Paket zugestellt. Trotzdem weigert sich & Other Stories, den Betrag zu erstatten, mit der Begründung, man habe intern beschlossen, „keine weiteren fehlenden Rücksendungen“ mehr zu erstatten.

Das ist rechtlich nicht zulässig:
Sobald der Verbraucher den Versand und die Zustellung nachweisen kann, liegt das Risiko beim Händler (§§ 355, 357 BGB).
Eine interne Entscheidung ändert daran nichts.

Auf jede meiner sachlichen Nachrichten kommt nur eine standardisierte Textbaustein-Antwort, ohne auf den konkreten Fall oder den Nachweis einzugehen.
Das wirkt, als wolle man Kunden systematisch entmutigen, ihr Recht auf Rückerstattung einzufordern.

I would give 0* if I could. Absolutely terrible customer service on the phone number provided. Truly awful. Representatives have children crying in the background when answering calls, English is poor and they put the phone down on you when they don't want to deal with the call. I have tried to call the store to speak to them about my query and you cannot call a store in the UK either. Thought this was a good brand - will never purchase from them again.

If you live in Spain and are thinking of buying online - think about it twice.

Leider hat die Qualität über die Jahre drastisch abgenommen. Ich habe vor kurzem einen Pullover in maulwurfsbraun bestellt. Ca 70% Baumwolle und reine Wolle, Rest Polyester. Was soll ich sagen. Nach zwei Stunden Tragen war der Pullover voll mit schlimmsten Pilling, ich habe mich so geschämt als ich den Pullover im Restaurant ausgezogen habe! Das Ding landet so wie es ist in der Recyclingtonne. Das war mein letzter Einkauf bei &otherstories.

Desastre respecto a información en políticas y plazos de envío, que además te los cobran. Esta vez no podéis echar la culpa a SEUR, que ha mejorado bastante, ni tampoco a que el almacén esté en Países Bajos, puesto que desde China llegan más pronto las cosas que desde allí. Atención telefónica pésima, te despachan con la misma información que puedes ver tú mismo en el mail de confirmación. Quiero exceptuar de este comentario negativo la fantástica atención que me prestó Alfonso, la persona que me atendió el día 17 de octubre por teléfono. Tienen suerte de contar con él en la empresa. Ojalá algún día trabaje en un sitio donde valoren como es debido su profesionalidad.

I ordered a jumper and there was enough time from the date of placing my order to delivery, before I travel abroad. However, days passed and my order was not dispatched. I emailed 3 times before I had an answer from someone, ignoring my questions about delays and the fact that I traveled abroad soon ( I gave them exact day). When I kept insisting to tell me why it was delayed- I was told they were busy with their orders! I explained this was going to arrive after I leave, but they did not care much. The most useless customer service ever, because they don’t even bother to read emails properly. Then they refunded my shipping fee, measly £3 and something as ‘an apology’. Never mind the order was delayed and I am not going to be there. And I was planning to take this jumper with me in my travel.
Luckily I put my work address, so I asked my colleague to keep it for me. When I came back, opened the package, it was such a disappointment. Difference in the colour, no shape, sleeves too long and too tight around my waist. Then I saw they charge you to return it 😂. Horrible company, I would never order from them any more.

Ok on the whole but be warned - refunds are SO SLOW. Went beyond their 14 day policy and had to chase twice. Got no updates along the way. Worst returns experience I’ve had in ages and it’s put me off ordering anything else online.

they didnt refund me the money for one item i sent back! customer service does not react at all!

Jag beställer en kjol och en tröja - jag får en klänning och en tröja(?). Istället för att de tar hand om SITT misstag får jag som kunde gå och returnera en klänning jag aldrig beställt. Som grädde på moset är kjolen nu slut - så jag fick inte det som jag beställt :)