& Other Stories レビュー 1,198

Please read my review ‘Worst Company’ because I’d like to update you all!
So the necklace didn’t arrive and after calling them 4 times they explained Evri’ had damaged it so it had been returned to them.
Nobody ever called me or contacted me to let me know, I had to call them.
Because my friend really wanted the necklace I re-ordered, expecting to get my refund asap because of my constant complaints and then just pay for the 2nd necklace. Anyway the new necklace has arrived and it looks like it’s come out of a Christmas cracker, the cheapest thing I’ve ever seen! I’ve now returned the necklace and they owe me 2 refunds which I know I will have to call them again and again to chase.
I have NEVER experienced customer service like this so unless you can afford to throw your money away then please don’t bother, I let them scam me twice!!!

Awful customer service & products.

I purchased a jumper in-store in Dublin, washed it correctly on a wool wash as per the instructions and it shrunk. When contacting customer service, they refused to help as we brought it 'in store'. We simply can't fly back to Dublin to change the top, we are aware we can't get a refund but we had proof of purchase and all we wanted was another jumper.

Really really unhelpful customer service, will not buy from them again.

Identified a bag online in the Sale which was sold out, so I did the search option for item in store. I went completely out of my way to visit a London store to purchase the item, to discover it was full price. Completely misleading & flouting trading standard regulations. Deeply disappointed, I won’t shop there in future on principle.

Beautiful designs and natural fabrics. I received my order on time.

Normaal plaats je misschien niet zo snel een goeie review over een online shop (want druk, druk, druk), maar ik ben zo goed geholpen, dat ik toch dacht: ga ik nu even snel doen.

Had een probleem met schoenen die ik een aantal maanden (bijna half jaar) geleden had besteld. Hier leek het al alsof er een productiefoutje in zat, maar wilde de schoenen zo graag hebben dat ik besloot ze toch gewoon aan te trekken en te gebruiken.

Toen ontstond er na een aantal maanden op die plek toch een gat. Contact opgenomen via de mail. Super snel reactie gekregen. Werd zelfs nog een keer gebeld (omdat dat wat makkelijker praatte dan mailen) en daarna is alles geregeld.

Allemaal super lieve mensen, mega goed geholpen. Had een tijdje geleden een probleem met de ZARA en geloof me: als je dat hebt, kan je beter je tijd in iets anders stoppen want die zijn bijna onbereikbaar en áls je ze dan te pakken krijgt ook nog super onbeleefd.

Echt chapeau en dank voor jullie hulp @other stories. Blijf zeker bij jullie terugkomen. :-)

HORRIBLE NO CUSTOMER SERVICE
I've been trying to return an item for a week! I continue to get automated responses. NO ONE HELPS. I will NEVER buy from this site again. They make it easy to spend and IMPOSSIBLE to return. BUYER BEWARE!!

I wish I could rate 0 stars. The tracking link wasn't working when I ordered the item and I didn't receive a response from them despite informing them several times. It was only later that I realised I was emailing the wrong email address - there was no email reply saying 'do not respond to this email' or anything. Eventually I found the right email address, had to email them twice before receiving a response. Only for them to tell me the item had already been delivered 2 weeks ago. It never arrived, so they said they would initiate a refund, which was good. But then I couldn't find the refund in my account for weeks and was emailing them to chase up with no response. Eventually I received it, but never got a response from them.

Do not purchase anything from this company !! Purchased a top on 3 September . Still not received . After raising a complaint I have been refunded the £4 delivery charge but not the £87 for cost of item which surely must be lost after 20 days . I know not every company can be Amazon Primr but still … No response to e mail . Appalling customer service . Be warned

I went to the Regent Street store and purchased a top and earrings. The cashiers are now using iPhones which don’t accept Amex payments so the woman needed to move me along to the next till, when doing so the earrings didn’t get passed on but I was still charged. I have the receipt and time stamp and reached out online asking them to check this but received really poor customer service from Dexter online who then ended the conversation mid way through. Didn’t listen to my concern just kept saying ‘go to the store’ but didn’t have solution to the fact I can’t go to the store in a city I don’t live. A very unfortunate mistake from their cashier and even worse customer service online.

I received a wrong size item TWICE. Reordered the item because they promised it would deliver the right size. But here I am, back at the UPS because I have to return the wrong size item again that I delivered.

Bin sehr überrascht, dass es so viele schlechte Bewertungen gibt. Bestelle hier seit Jahren und noch nie gab es eine negative Erfahrung bei mir.
Das Einzige, was mich verwundert - wurden die Größen verändert? Normalerweise passt immer Größe 34, wollte es dieses Mal etwas lockerer haben und was soll ich sagen? Ich passe gerade so rein - ohne zugenommen zu haben. Ich werde das beobachten;)

Service client extrêmement désagréable (homme à l'accent belge).
Ne faites pas de service client si ça vous gonfle de parler à des clients :)

All the terrible reviews are true and I wish I read them before I ordered from this website. It's been 2 weeks since I placed my order and the order hasn't shipped! I received an email a few days after I placed my order saying they are busier than usual and that my order will be shipped as soon as possible. I waited and waited and started contacting customer service a few days ago. Their customer service is HORRIBLE. It is impossible to get a hold of them. I get one response out of every 5 emails I send them. And all their responses are NOT HELPING AT ALL. Even though I already gave them my order #, they kept saying they cannot find my order in the system. HOW ABSOLUTELY RIDICULOUS!!!!! They are just outright liars. I don't believe for a second that the order just completely disappeared in their system even though I received the order confirmation from them and another follow-up email about the delay in shipping. And other reviewers mentioned this happened to them also so I guess this is just the standard lie that their customer service tell the customers. On top of all this, they are treating me like I am a scammer and kept asking me for proof of purchase, screen shots of my order. SERIOUSLY??? NEVER ORDER FROM THIS WEBSITE.

I bought a knot and it got all Bally very quickly ie before it was washed. I contact andotherstories and they refused to acknowledge my concern, view the jumper or admit poor quality. Very disappointing

Sehr schnelle Lieferung und problemloses Bezahlen mit PayPal. Immer wieder gern.

I bought an item at the & Other Stories store at Arlanda Airport, but was shocked to learn that returns are only possible if you travel through security again, essentially requiring me to book another flight. This was never made clear at the time of purchase. From both a customer care and sustainability perspective, this policy makes little sense, as clothes risk ending up unused due to such an impractical return process. I truly hope the company rethinks this policy.

No communication. Ignored calls, emails, chats on the website.
No explanation where my order is.
Lost?
No acknowledgment.

And lets be honest. Nothing looks like the pictures they display online. Like 10 shades of color off. Would love anyone to get into contact with me. Order was suppose to be delivered (at the latest today).

Hasn't been shipped yet- no communication.

Thieves! Do not part with your money. This company should be abolished !! Returned items - no refund!!

I have sent four emails regarding my payment, and still have not received a refund. It has now been over three months, and the lack of response is completely unacceptable. I expect immediate action to resolve this issue.

Zum Glück habe ich noch nichts bestellt. Schon bei der Anmeldung zeigt sich, wie "professionell" der Service ist: Obwohl ein 10%-Rabattcode versprochen wurde, kam nichts an. Nach einer E-Mail-Nachfrage erhielt ich nur die Standardantwort, ich solle Spam- und Werbeordner prüfen – anstatt dass man einfach den Code oder einen Link zuschickt. Schon vor einer Bestellung entsteht so unnötiger, zeitraubender Schriftverkehr. Wenn das bei einem simplen Rabattcode passiert, möchte ich mir gar nicht vorstellen, wie es bei echten Problemen mit Lieferung oder Retoure wäre. Für mich kommt dieser Shop daher nicht infrage.