& Other Stories レビュー 1,198

Ich habe bislang regelmäßig bei & other stories bestellt. Rücksendungen wurden leider wiederholt nicht vollständig bearbeitet. Für mich als Kundin bedeutet dies einen erheblichen Mehraufwand, da immer wieder Reklamationen beim Kundenservice erfolgen mussten. Rücksendungen wurden von mir stets korrekt und vollständig durchgeführt. Die Artikel zudem sorgfältig verpackt.
Mir wurde nun mitgeteilt, dass künftig keine Korrekturen bei fehlenden Artikeln aus Retouren mehr vorgenommen werden können. Kunden werden demnach für das mangelhafte Rücksendesystems des Onlineshops bestraft und bleiben schlimmstenfalls auf den Kosten sitzen.

Ich werde aus diesem Grund zukünftig davon absehen bei diesem Onlineshop zu bestellen!

I haven't received my order and the delivery address was automatically changed to a shop collection point I didnt want. I went there but they say I need a barcode to collect. I checked my emails and it said Other Stories haven't shipped and are working to ship! If I'd known how bad this company was I wouldn't have used them. Soooo disappointing! Am I going to get this item? Who knows. I'lI leave a few more days and if nothing, the bank should be able to refund i hope.

Nu 2x hier besteld en alles was prima. Snelle bezorging en alles past goed. Mooie kleding!

Elendig webshop. En uge om at afsende en lille ordre. Svarer ikke på hverken telefoniske eller skriftlige henvendelser.
Ok varer,men kræver meget tålmodighed.

Absolutely terrible, ordered 2 dresses 10 days ago, called customer service (not based in the UK) to ask for delivery update, told that they don’t deal with the “courier” that I have to call them, asked for refund and was told that I would have to wait 30 days before refund. I will NEVER buy from them again.
My advice… DONT BUY FROM THEM

Order a bag ,received a cheap different bag!!! Seems a fraud this shop!!!

It’s been 3 days and they haven’t even sent my package yet!

If I could give zero stars I would. This company does not care about their customers.

I ordered a skirt for my holiday, it came really late so I had left already.
I returned it a week ago and had heard nothing so I called as I was worried, they told me it had been received and I’d get the refund in another 8 days so over 2 weeks.
All in all terrible service.

Ich habe bisher sehr gute Erfahrungen mit & Other Stories gemacht.
Die Retoure Abwicklungen sind auch immer einwandfrei gewesen.
Die Qualität der Sachen, die ich gekauft habe war auch bis jetzt super 👍

I have now tried to order the same product 3 times to my home address and each time my delivery address has defaulted to a collection point.
The company/ inpost failed to deliver to the collection point the first time and now I am waiting for a refund. I had to cancel my next two replacement orders as the delivery address again defaulted to the same collection point which clearly doesn’t work . Having called
Customer services twice they were unable to change the address back to my home address and could only cancel my orders

This was the worst shopping experience I have ever had. They refused to match a price difference and then insisted I return the entire order—completely ignoring my request. They clearly do not care about the environment or respecting customers’ time. Their customer service is utterly useless; I’ve never received any helpful assistance from them. Delivery times are long and completely inconsistent. This will be the last time I order from this shop. Do not recommend at all.

I bought an item in the London store when I was visiting for a weekend and paid using Apple Pay. I changed my mind on the item and tried to return it to the Bristol store (an hour drive each way) and realised I had forgotten my phone but had the bank card on me which is for the same account linked to my Apple Pay, as well as the receipt. However they refused to refund to the card so I’m now nearly £90 down and a wasted 2 hour round trip.
Tried to contact customer service online chat to see if there was anything they could do such as let me post the items for a return and they said they are on different systems to the stores so just try a different store to see if they have a different return policy?!!
Asked for an email address to register a formal complaint and they gave me an email address but said it’s the same department as them so they won’t do anything.
Never had such bad customer service and refusing to give me my money back when it was going to the same bank account and I had the receipt just seems like an excuse for not wanting to refund.
Never had this problem in other shops.
Will never buy from them again.

I ordered a bikini top and a bikini bottom. I received two bottoms. The solution: Return the items and we will give you a refund. Meaning: No solution OR compensation for THEIR mistake. They've offered as a kind gesture to cover the delivery cost (£4). I won't be shopping again from them. I knew I shouldn't have bought from them, I hope I learn this time - Terrible quality, terrible customer service.

I was delivered an incorrect item and instead of sending the correct item immediately to resolve the problem. Instead I have to return the incorrect item to get a refund and repurchase it again. Customer service is unhelpful and the processes in place are terrible

I’m amazed to find these reviews as I had always thought this was a high end company. But I came on here to report that I have had a bad experience too. Firstly, I tried to buy a half price blazer but was being charged full price at check out. Two different advisors on the chat told me I need to buy at full price then tell them the order number for a refund of the difference. I did that but the next advisor I got said no you can’t do it!!
The second thing is I made an order on the 6th, delivery date 10th/11th. Called today (12th) they said the courier has been busy so it’s another 7 days to wait. Doesn’t seem plausible to me. They are quick enough to take your money though. Will think again before ordering anything else.

Meine Bestellung wurde von & Other Stories storniert. Das gezahlte Geld habe ich heute, nach mehr als einem Monat und mehrmaliger Aufforderung noch immer nicht zurück überwiesen bekommen. Ich bezweifle, ob ich das Geld überhaupt zurück bekomme. Der Kundenservice ist auch nicht hilfreich.

Leider kann man keine 0 Sterne vergeben.

I ordered an item and contacted customer service if I could change the delivery address (before it had been shipped). The customer service was good and they explained this could not be done (fair enough). The item did not arrive when it was supposed to and i received an email from Evri that the parcel was being shipped to my home address even though I selected Inpost click and collect. I can no longer collect my package. You guys need to at least alert customers of changes like this.

Ordered online as quick checkout and Got no confirmation email from them and upon chatting with customer service they said they couldn’t find my order and after more detail they said the bank has the money on hold when it clearly wasn’t as it was already deducted from my account the day I ordered it. Gave me no advice on what I could do so I had to open a transaction dispute with my bank to get my money back which will probably take time. Sham of a company.

Terrible In-store service at the Regent Street branch in London. Had my dress stuffed into a tiny bag by the assistant at the till - no offer of a larger bag until I queried it. Felt as if I was being tolerated rather than welcomed as a paying customer. Real shame as everyone else had been pleasant and professional.