I looked at Stories website for hard wood flooring. I chose few that I was interested. I was given an option of free samples, which I took the advantage of. As soon as I ordered the samples, I was i... もっと見る
企業が回答しました
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Stories flooring is brilliant, they are great on response and customer service but they should dump Amazon as shippers of their samples. They consistently fail to deliver. You get excited about select... もっと見る
企業が回答しました
The samples were delivered promptly but what was so refreshing was i had a follow up email amd text. This shows that this small company care about their customer service.
企業が回答しました
A good quality sample received. I am not quite ready to place an order yet as building work on progress. Will strongly consider ordering this product.
企業が回答しました
企業情報
当該企業による記述
Stories Flooring Unit 2 Wortley Business Park Amberley Road Leeds LS12 4BD 01133200223 info@storiesflooring.co.uk
連絡先
Unit 2 Wortley Business Park,, Amberley Road, LS12 4BD, Leeds, 英国
- 01133200223
- info@storiesflooring.co.uk
- storiesflooring.co.uk
4.5
優良
2224件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 73％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The order arrived fast and correctly
The order arrived fast and correctly, no issues on communication.
2026年8月23日
Stories Flooring からの回答
Hi Polina,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Very happy with the quality of the…
Very happy with the quality of the product which was delivered exactly as promised. Can't really ask for much more. Thank you.
2026年8月10日
Stories Flooring からの回答
Hi,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Stories Flooring からの回答
Hi John,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
They promise you a fast delivery to…
They promise you a fast delivery to attract you place order, however they will only still can do a standard delivery.
2026年9月8日
Stories Flooring からの回答
Hi,
Many thanks for the feedback.
We gave you free delivery on your order when the normal delivery fee is £39.99 and we did upgrade you to an AM delivery at our cost. The floor was delivered at 12.32pm so technically not quite morning but the feedback is extremely harsh. I believe the driver was caught up on an earlier job.
Please accept our apologies that the delivery was slightly later than expected.
Gareth
Bought plenty of flooring from this…
Bought plenty of flooring from this company before - never disappointed
2026年8月6日
Stories Flooring からの回答
Hi Amir,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Great floor at a great price
Great floor at a great price. Delivery wasn't fast, but it came the day it was meant to which means everything!
2026年5月26日
Stories Flooring からの回答
Hi Ethan,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Stories Flooring からの回答
Hi Jane,
Thanks for the feedback. Occasional transit damage is a frustration so thanks for flagging so we can take it up with our delivery partners
Gareth
I purchased Lusso Flooring’s Uniqo…
I purchased Lusso Flooring’s Uniqo Herringbone Natural Brushed & Lacquered Engineered Oak flooring from this company, which is advertised as having a 25-year warranty. I ordered enough flooring to cover my entire downstairs, so this was a significant purchase, particularly as I also paid a professional to install it.
Unfortunately, I began experiencing problems with the flooring very soon after it was installed, black marks appearing on the wood. I contacted the company, but rather than arranging an inspection, they concluded from photographs I provided that the issue was caused by damp within my property.
There are also ongoing problems with the flooring leaving permanent marks. For example, if my kitchen bin or laundry basket is left in the same position for around a week, it can leave a visible, permanent mark on the flooring. This is extremely disappointing for a product that is supposed to be suitable for normal domestic use. I should be able to have everyday household items sitting on my floor without them permanently marking it.
Before the flooring was installed, I had the entire downstairs professionally screeded, and I have also had my property checked for damp. I have been informed that there is no damp issue within my home, which directly contradicts the explanation initially given by the company.
Overall, I have had a very poor experience with this company. I spent a substantial amount of money on the flooring and professional installation, yet when problems arose, the company did not even inspect the flooring before dismissing my concerns and attributing the issue to damp.
Given that the product is advertised with a 25-year warranty, I find it extremely disappointing that my concerns have not been properly investigated or resolved. The warranty feels meaningless if genuine product concerns can simply be dismissed without the company even attending to assess the flooring.
Unfortunately, based on my experience from purchase through to dealing with the problems afterwards, I would not recommend this company or its flooring products.
2026年8月28日
自発的なレビュー
Stories Flooring からの回答
Hi,
I have investigated and this was handled correctly. This is trapped moisture due to a fitting issue. Likely you will have recourse against your fitter or whoever did the site survey prior to fitting. Whilst we sympathise and do not want any customer to be unhappy with their purchase, this is clearly a localised fitting issue and not an issue with the floor itself. We are happy to stand by independent inspections but we can only encourage you to take this up with the fitter directly.
Stories Flooring からの回答
Hi,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
prompt response to our request
2026年8月25日
Stories Flooring からの回答
Hi Roy,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Quick and reliable service
2026年8月20日
Stories Flooring からの回答
Hi,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Great product👍
A really good experience. Very helpful staff at the showroom, knowledgeable about the products. Competitive prices. Thoroughly recommend this company.
2026年8月17日
Stories Flooring からの回答
Hi Christina,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
The floor looks great.
I have ordered the samples, then the shop has contacted me about the project and advised about the materials and helped calculate the necessary numbers. The delivery was very quick. All in all a good experience.
And my herringbone flooring looks great! This was a DIY project.
2026年7月20日
Stories Flooring からの回答
Hi,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Brilliant service
2026年7月20日
Stories Flooring からの回答
Hi Martin,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Kenton the salesperson made the…
Kenton the salesperson made the experience painless & knew what he was talking about.
Delivery was amazing.
2026年7月16日
Stories Flooring からの回答
Hi Wendy,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Stories Flooring からの回答
Hi Sally,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Excellent communication from the start
Excellent communication from the start, express delivery of samples. Very impressed with the service. Thank you
2026年8月12日
Stories Flooring からの回答
Hi Steve,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Stories Flooring からの回答
Hi Elizabeth,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Ordered the lusso range oak floor
Ordered the lusso range oak floor. Delivery was on time no problems. I had to call a few times for some advice and everyone I spoke with was friendly and helped me out. The floor is beautiful we just had it fitted and honestly it’s 1000/10! Best money we have spent. I needed some extra door bars so I called to order and this was not a problem either. Overall very happy. My fitter has said the floor will outlive us 😂
2026年6月28日
Stories Flooring からの回答
Hi Julia,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Your website is very nics but i have…
Your website is very nics but i have not received packet yet delivery delay
2026年8月10日
Stories Flooring からの回答
Hi,
Amazon delivered your samples on 14/08. Slightly delayed. Apologies
Gareth
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