Really beautiful flooring. I ordered the Lusso Flooring Trento Distressed Natural Brushed & Lacquered Engineered Oak. Very pleased, service was great, the guy I dealt with was helpful (Aiden I think... もっと見る
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I looked at Stories website for hard wood flooring. I chose few that I was interested. I was given an option of free samples, which I took the advantage of. As soon as I ordered the samples, I was i... もっと見る
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Stories flooring is brilliant, they are great on response and customer service but they should dump Amazon as shippers of their samples. They consistently fail to deliver. You get excited about select... もっと見る
企業が回答しました
The samples were delivered promptly but what was so refreshing was i had a follow up email amd text. This shows that this small company care about their customer service.
企業が回答しました
企業情報
当該企業による記述
Stories Flooring Unit 2 Wortley Business Park Amberley Road Leeds LS12 4BD 01133200223 info@storiesflooring.co.uk
連絡先
Unit 2 Wortley Business Park,, Amberley Road, LS12 4BD, Leeds, 英国
- 01133200223
- info@storiesflooring.co.uk
- storiesflooring.co.uk
4.5
優良
2227件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 73％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Ordered the lusso range oak floor
Ordered the lusso range oak floor. Delivery was on time no problems. I had to call a few times for some advice and everyone I spoke with was friendly and helped me out. The floor is beautiful we just had it fitted and honestly it’s 1000/10! Best money we have spent. I needed some extra door bars so I called to order and this was not a problem either. Overall very happy. My fitter has said the floor will outlive us 😂
2026年6月28日
Stories Flooring からの回答
Hi Julia,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Your website is very nics but i have…
Your website is very nics but i have not received packet yet delivery delay
2026年8月10日
Stories Flooring からの回答
Hi,
Amazon delivered your samples on 14/08. Slightly delayed. Apologies
Gareth
Stories Flooring からの回答
Hi Barbara,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Good samples
Ordered some flooring samples which arrived very quickly. Lovely quality samples and competitive prices if you wish to purchase new flooring.
2026年3月27日
Stories Flooring からの回答
Hi Cheryl,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
No issues with service or product but I…
No issues with service or product but I was upset that as I ordered soon after receiving sample I didn’t get to use the 5% then 10% discount that was emailed to me a few days later.
I would recommend waiting before ordering!
2026年7月14日
Stories Flooring からの回答
Hi Sandra,
Thanks for the feedback, email me your order number directly to gareth@storiesflooring.co.uk as the only order we have on file is the sample order and no paid order placed. I can then have a look for you
Just the best service all round
Chris, I just wanted to say a big thank you for your very seamless customer service you’ve provided throughout. From the sales side of things, to the fulfilment, right down to reliable and on time delivery. I would love to give you 10/5 stars 🌟. I cannot express my gratitude to you for keeping things so simple and honest. A big thank you again. Natalie
2026年8月11日
自発的なレビュー
Stories Flooring からの回答
Hi Natalie,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Stories Flooring からの回答
Hi Heather,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Amazing product best price.
2026年7月31日
Stories Flooring からの回答
Hi Samyak,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Didn’t have clear delivery time on the…
Didn’t have clear delivery time on the day and had to phone 3 times to find out when it would be arriving.
2026年8月5日
Great service
Great service, advice and support. Which means we have a beautiful kitchen floor
2026年7月9日
Stories Flooring からの回答
Hi,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Stories Flooring からの回答
Hi Gerard,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Stories Flooring
Excellent service from Kenton at Stories Flooring and very pleased with the engineered wood flooring we purchased. Fast delivery and very good communication. Definitely recommend this company.
2026年8月5日
Stories Flooring からの回答
Hi Ann,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Kenton was incredibly helpful…
Kenton was incredibly helpful throughout and made the whole purchase smooth and easy. Really happy with the service.
2026年7月28日
自発的なレビュー
Stories Flooring からの回答
Hi Vaoe,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
I picked a sample of laminate which was…
I picked a sample of laminate which was delivered within a couple of days. Excellent service. The laminate sample requested is excellent quality, but sadly not shade looking for.
2026年8月4日
Stories Flooring からの回答
Hi Anne,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Amazing customer service
Amazing customer service.
Very good quality products and delivered quickly.
2026年7月2日
Stories Flooring からの回答
Hi Danyele,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
Samples never arrived
Ordered samples but never arrived so I went to floor depo alot cheaper aswell
2026年7月3日
Stories Flooring からの回答
Hi,
Samples were sent 03/07 and i can see mislaid by Amazon. We would have happily sent more if you had made us aware as if you dont receive them then we dont get the order. 1 star review for a mis laid free sample is harsh
Stories Flooring からの回答
Hi Anthony,
Thank you for your review! We’re delighted to hear that you had a great experience with Stories Flooring. Customer satisfaction is our top priority, and it’s wonderful to know we met your expectations.
If you ever need further assistance or have any questions about your flooring, we are here to help. You can reach us at info@storiesflooring.co.uk or by calling 011332 00223.
Kind regards,
Stories Flooring
O didn't receive my order.
I still haven't received the samples I ordered. I cannot comment on whether they would have been good. storues don't seem to know that evri didn't deliver and so they.clearly didn't put anything into checking the customer experience.
2026年7月1日
Absolute Lie about price promise they…
Absolute Lie about price promise they didn't even asked the manager he said one of the workers also told me to send in quote only to say I don't know how the other company does it and nothing else.. highly recommend look elsewhere!!!
2026年7月31日
自発的なレビュー
Stories Flooring からの回答
Morning,
This is not a lie. We sent you a quote price matching a competitors on line price that we could see and verify. We did not reduce the price further based on a forwarded email that we could not verify particularly as the price was so cheap. It looks like you got an exceptional deal elsewhere. If you could amend the review please as there is no lie on our site.
Looking forward to getting fitted
I have high expectations and am looking forward to getting my new flooring fitted along with my new kitchen. Only 4 stars as we selected a specific delivery day but this was completely ignored.
2026年7月27日
Stories Flooring からの回答
Hi Fiona,
Apologies for that! Warehouse input next day rather than specified date when booking on so we did arrive early. Many thanks for accommodating an earlier delivery. Gareth
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