Stroid レビュー 

Stroid からの回答

2025年4月7日

Thank you for sharing your experience and for your honesty regarding your initial skepticism. We're very pleased to hear that your item arrived within the 2-3 week timeframe and that you were happy with the quality!

We sincerely apologize that you didn't receive the colour you originally ordered. This is certainly not the standard we aim for, and we understand that receiving the wrong item can be disappointing.

To help us understand what happened with your order and to see if there's anything we can do to rectify the colour issue for you (e.g., offer a discount on a future purchase or discuss a possible exchange if you'd prefer the correct colour), could you please reply to this message with your order number and the colour you were expecting?

We appreciate your understanding and are glad that you were still happy with the item despite this mistake. Your feedback is valuable in helping us improve our order fulfillment process to ensure greater accuracy in the future.

Thank you for your order and for choosing Stroid!

Sincerely,

The Stroid Team

Stroid からの回答

2025年4月7日

we have tracked your order and it was delivered to your address

Stroid からの回答

2025年4月7日

we have tracked your order and it was delivered to your address

Stroid からの回答

2025年4月7日

we have tracked your order and it was delivered to your address

Stroid からの回答

2025年4月7日

Thank you so much for sharing your experience! We completely understand your initial worries after reading some of the reviews, and we're absolutely delighted to hear that your beautiful pink Stanley Cup has arrived and that you're more than satisfied with it!

We appreciate you letting us know about the delivery timeframe. We are always working to improve our delivery times, and your feedback is valuable to us.

Thank you for your order and for trusting Stroid! We hope you enjoy your gorgeous new Stanley Cup!

Sincerely,

The Stroid Team

Stroid からの回答

2025年4月7日

Yo! That's absolutely brilliant to hear! We really appreciate you taking the time to share your positive experience, especially after reading some of the other reviews. It means a lot to us that your order arrived safely in Germany within a month with free shipping and was exactly what you wanted!

We're also really pleased to know you received updates along the way and that you were happy with the packaging.

You're right, things have been a bit hectic recently, but we're working hard to ensure everyone gets their orders and has a good experience. Your understanding and positive feedback are truly appreciated and give us a real boost!

Thanks again for your order and for trusting Stroid all the way from Germany! We're super happy you're happy! :)

Best regards,

The Stroid Team

Stroid からの回答

2025年4月7日

Thank you for taking the time to leave a review. We appreciate your feedback.

We sincerely apologize for the longer than expected delivery time of your order, especially considering it was placed well before Christmas and that we are quite local to you. We understand your expectation for a quicker delivery in such circumstances.

We are currently reviewing our order processing and delivery timelines, particularly during peak periods like the lead-up to Christmas, to identify areas where we can improve efficiency and speed up delivery, especially within our local area.

We are glad that your order did arrive a couple of days before Christmas. Thank you for your patience.

Sincerely,

The Stroid Team

Stroid からの回答

2025年4月7日

we have tracked your order and it was delivered to your address

Stroid からの回答

2025年4月7日

Thank you for sharing your experience. We sincerely apologize for the issues you encountered with your Stanley Cup order, including the delivery to your neighbour's door and the complete lack of communication. We understand your frustration with the delay since your order on January 2nd, the absence of a tracking number or any delivery updates, and the failure of our communication channels.

We are very sorry that your emails and chats went unanswered. This is not the level of service we aim to provide, and we are concerned to hear about the lack of transparency regarding your order. We are also looking into why your parcel was delivered to your neighbour instead of your address.

To help us understand what went wrong and to ensure this doesn't happen again, could you please provide us with your order number? You can reply directly to this message with that information.

We are actively reviewing our delivery processes and our customer communication systems to identify and address these shortcomings. Providing accurate tracking information and responding promptly to customer inquiries are crucial, and we are committed to making improvements in these areas.

Thank you for bringing these issues to our attention. We hope that despite this experience, you will see improvements in our service moving forward.

Sincerely,

The Stroid Team

Stroid からの回答

2025年4月7日

we have tracked your order and it was delivered to your address

Stroid からの回答

2025年4月7日

we have tracked your order and it was delivered to your address

Stroid からの回答

2025年4月7日

we have tracked your order and it was delivered to your address

Stroid からの回答

2025年4月7日

we have tracked your order and it was delivered to your address

Stroid からの回答

2025年4月7日

We are very sorry to hear about the disappointing experience you had with your daughter's Christmas Stanley Cup order. We understand your frustration and concern that it didn't arrive on time and that you received no response to your numerous attempts to contact us. We sincerely apologize for this lack of communication and the worry it caused, leading you to believe you had been scammed.

The fact that your order didn't arrive as expected for Christmas and that you experienced such poor communication is completely unacceptable, and we take full responsibility for this.

Stroid からの回答

2025年4月7日

Here's a draft response you can use for this Trustpilot review:

Subject: Our Sincerest Apologies for the Poor Service and Lack of Updates

Dear [Reviewer Name],

Thank you for sharing your experience. We sincerely apologize for the significant delay in receiving your order (placed on December 6th and received on December 24th) and for the poor customer service you encountered.

We understand your frustration with the lack of order updates and the slow response times on our online chat. It is unacceptable that you had to chase your order and that the tracking number provided on our website was invalid. We are also very sorry for the lack of proactive communication from our end.

We are glad to hear that the product itself is fine and meets your expectations. However, we recognize that the overall experience was far from satisfactory due to the unreliable service and lack of communication.

We are actively reviewing our customer service processes, including our response times on the online chat and our order update system. We are also working to ensure that accurate tracking information is provided to our customers from the outset. Your feedback is invaluable in highlighting these critical areas where we need to make significant improvements.

Thank you for bringing these issues to our attention. We hope that with the changes we are implementing, your future interactions with Stroid will be much more positive and reliable.

Sincerely,

The Stroid Team

Stroid からの回答

2025年4月7日

this is not true at all, we never take money out of anyones acc and we definitely do not set up reccurring payments

Stroid からの回答

2025年4月7日

we have tracked your order and it was delivered to your address

Stroid からの回答

2025年4月7日

we have tracked your order and it was delivered to your address

Stroid からの回答

2025年4月7日

We are deeply concerned and sincerely apologize for the unacceptable experience you have had with your recent Stanley Cup order. The four-week delivery time, the non-existent phone number, the lack of email responses, and, most seriously, your belief that you received a counterfeit product are all completely contrary to the standards we aim to uphold at Stroid.

Stroid からの回答

2025年4月7日

we have tracked your order and it was delivered to your address