Stroid レビュー 

Stroid からの回答

2025年4月7日

Thank you for reaching out and sharing your experience. We sincerely apologize for the lack of updates regarding your order, which was placed nearly three weeks ago. We understand your frustration and concern about the delay and the absence of a tracking number or further communication since your order was processed.

It is unacceptable that you haven't received any updates on your package's whereabouts. We are now looking into this situation urgently to understand why there has been a breakdown in our communication and why your order appears to be delayed.

To help us investigate this effectively and provide you with a concrete update as soon as possible, could you please reply to this message with your order number? This will allow us to quickly locate your order details in our system.

Once we have your order number, we will:

Immediately track the status of your order.
Identify the reason for the delay and the lack of a tracking number.
Provide you with an update on the expected delivery timeframe.
If your package is significantly delayed or there are any issues, we will discuss the available options with you to ensure a resolution.
We understand that your initial positive impression has been affected by the subsequent lack of communication, and we sincerely regret this. We are committed to improving our communication processes to keep our customers informed every step of the way.

Please reply with your order number, and a member of our team will be in touch with an update as soon as possible.

Sincerely,

The Stroid Customer Service Team

Stroid からの回答

2025年4月7日

Thank you for sharing your experience and we're so happy to hear that your Stanley Cup has arrived, is genuine, and that you're ultimately very happy with your purchase and the saving you made!

We understand your initial worry regarding the delivery time and sincerely apologize for the delay and the lack of response to your emails during that period. We are currently reviewing our communication processes to ensure all customer inquiries are addressed promptly and efficiently. Your feedback is valuable in helping us identify areas where we need to improve.

We're delighted that you received the correct item, that it meets your expectations for authenticity, and that you were able to save money with your purchase.

Thank you again for your review and for choosing Stroid. We hope you enjoy your new Stanley Cup!

Sincerely,

The Stroid Team

Stroid からの回答

2025年4月7日

Thank you so much for your lovely review! We're thrilled to hear that your order was received in good time, as per the email, and that you love the product.

It's always our aim to provide a smooth and enjoyable experience, from order to delivery, and we're delighted that we met your expectations.

Thank you for your kind words and for choosing Stroid!

Sincerely,

The Stroid Team

Stroid からの回答

2025年4月7日

We are extremely concerned to read your review and sincerely apologize that your order has not been delivered and that you have received no response to your three emails. We understand your immense frustration and anger, and we want to assure you that this is completely unacceptable and not the way Stroid aims to operate.

The fact that your order has not arrived and your emails have been ignored is a significant failure on our part, and we take full responsibility for this. We understand your sentiment and how it feels to have wasted your money.

We are now treating this matter with the utmost urgency. To rectify this situation immediately, could you please provide us with the following information so we can investigate without further delay:

Your full name (as it would be on the order):
The approximate date the order was placed:
Any order number you may have (from a confirmation email, if received):
The email address you have been using to contact us:
Once we have this information, we will:

Immediately locate your order within our system.
Investigate why your order has not been delivered and why your emails have not been answered.
Take immediate steps to either track down your order and ensure delivery, or issue a full refund without any further delay, whichever you prefer.
A senior member of our team will personally contact you within [Number] hours (e.g., 24 hours) to provide an update and a direct point of contact for you.
We understand that an apology alone is not enough at this point. We are committed to resolving this for you and regaining any trust we have lost. We will also be reviewing our internal processes to ensure that communication failures like this do not happen again.

Please reply to this message with the requested information, and a senior member of our team will be in touch very shortly.

Sincerely,

Stroid からの回答

2025年4月7日

we have tracked this and it was delivered to your address

Stroid からの回答

2025年4月7日

Thank you for taking the time to share your experience. We sincerely apologize for the significant delay in sending your order and for the lack of response to your emails and Facebook messages. We understand how frustrating it must have been to wait for two weeks without any communication and to think your bottle wouldn't arrive.

We are very sorry that our communication channels failed you. It is unacceptable that your attempts to reach us via email and Facebook were not answered. We are currently reviewing our processes to understand why this happened and to implement measures to ensure all customer inquiries are addressed promptly and effectively in the future.

We are glad to hear that your bottle eventually arrived. However, we recognize that the overall experience was far from satisfactory due to the delay and poor communication. This is not the standard of service we aim to provide at Stroid.

Your feedback is valuable to us, as it highlights areas where we urgently need to improve. We are committed to making these necessary improvements to ensure a much better experience for our customers going forward.

Thank you again for your feedback. We hope that despite this experience, you will consider giving us another opportunity to demonstrate our improved service in the future.

Sincerely,

The Stroid Customer Service Team

Stroid からの回答

2025年4月7日

Nous sommes sincèrement désolés d'apprendre que vous n'avez jamais reçu votre commande. Nous comprenons votre frustration, surtout en raison des problèmes rencontrés avec la livraison par Postes Canada.

Nous prenons note de votre commentaire concernant le choix du transporteur. Votre feedback est très important pour nous et nous allons certainement évaluer d'autres options de livraison pour le Canada afin d'améliorer l'expérience de nos clients à l'avenir.

Pour que nous puissions examiner votre situation plus en détail et potentiellement vous offrir une solution, pourriez-vous s'il vous plaît nous fournir votre numéro de commande ? Vous pouvez répondre directement à ce message avec cette information.

Nous vous remercions de votre patience et de votre compréhension.

Cordialement,

L'équipe du service client Stroid

Translation of the response:

Subject: Regarding your order not received

Dear [Reviewer Name],

We are sincerely sorry to hear that you never received your order. We understand your frustration, especially due to the problems encountered with the delivery by Canada Post.

We take note of your comment regarding the choice of carrier. Your feedback is very important to us and we will certainly evaluate other delivery options for Canada in order to improve the experience of our customers in the future.

So that we can examine your situation in more detail and potentially offer you a solution, could you please provide us with your order number? You can reply directly to this message with this information.

Thank you for your patience and understanding.

Sincerely,

The Stroid Customer Service Team

Stroid からの回答

2025年4月7日

Thank you for letting us know that your order has finally arrived. We understand your relief in receiving it after the delay.

We also acknowledge and sincerely apologize that the delivery took two weeks and that our communication throughout this process was not up to standard. We are particularly concerned to hear that you only received notification of dispatch after leaving a negative review. This clearly indicates a lapse in our communication procedures, and we at Stroid are taking this feedback very seriously.

We also appreciate you highlighting the issues you experienced with our communication channels – the ineffective AI chat tool, the lack of response to emails, and unanswered phone calls. This is invaluable feedback for us, and we are actively reviewing these areas to identify where significant improvements are needed at Stroid. Ensuring our customers can easily reach us and receive timely updates is a top priority, and we are committed to making the necessary changes.

While we are glad that you have now received your flask, we understand that the overall experience was far from satisfactory. We value your feedback as it helps Stroid identify our weaknesses and improve our services for all our customers.

Thank you again for taking the time to share your experience. We hope that with the improvements we are implementing at Stroid, your future interactions with us will be much more positive.

Sincerely,

The Stroid Customer Service Team

Stroid からの回答

2025年4月7日

we have tracked this order and it was delivered to your address

Stroid からの回答

2025年4月7日

apologies

Stroid からの回答

2025年4月7日

we have tracked this order and it was delivered to your address

Stroid からの回答

2025年4月7日

We are deeply concerned and sincerely apologize for the extremely disappointing experience you and your daughter have had with your recent flask order. It is completely unacceptable that your daughter's birthday money has been spent on an item that has not been received, and that your calls and emails regarding its status have gone unanswered.

Stroid からの回答

2024年10月25日

We're glad to hear that your Stroid Flask finally arrived! We apologize for the initial delay and the frustration it caused. We understand how disappointing it can be when orders are delayed, and we're working hard to improve our shipping and communication processes to prevent such issues in the future.

Thank you for your understanding and patience. We'll continue to strive to provide excellent customer service and ensure a positive experience for all our customers.

If you have any further questions or concerns, please don't hesitate to contact our customer support team.

Sincerely,
The Stroid Team

Stroid からの回答

2024年10月24日

We sincerely apologize for the extremely negative experience you've had with your recent order. We understand how frustrating it must be to not receive your order and to have difficulty contacting our customer service team.

We want to assure you that this is not the standard of service we provide. We've successfully delivered over 10,000 orders to satisfied customers. However, we acknowledge that there have been recent issues with our shipping and customer service processes, and we're actively working to rectify them.

To resolve your specific issue, please provide us with your order number or any relevant details. We'll investigate the matter and take immediate steps to rectify it. We'll also provide you with updates on the status of your order and offer a suitable resolution.

We appreciate your patience and understanding as we work to improve our operations and deliver a better customer experience. We value your feedback and will use it to improve our processes and prevent similar issues from happening in the future.

Sincerely,
The Stroid Team

Stroid からの回答

2024年10月24日

We deeply apologize for the extremely negative experience you've had with your recent order. It's clear that we've fallen short of your expectations, and we sincerely regret the inconvenience and frustration this has caused.

We want to assure you that this is not the standard of service we provide. We've successfully delivered over 10,000 orders to satisfied customers. However, we acknowledge that there have been recent issues with our shipping and customer service processes, and we're actively working to rectify them.

To resolve your specific issue, please provide us with your order number or any relevant details. We'll investigate the matter and take immediate steps to rectify it. We'll also provide you with updates on the status of your order and offer a suitable resolution.

We appreciate your patience and understanding as we work to improve our operations and deliver a better customer experience.

Sincerely,
The Stroid Team

Stroid からの回答

2024年10月24日

We sincerely apologize for the extremely disappointing experience you've had with your recent order. We understand how frustrating it must be to not receive your order and to have difficulty contacting our customer service team.

We want to assure you that this is not the standard of service we provide. We've successfully delivered over 10,000 orders to satisfied customers. However, we acknowledge that there have been recent issues with our customer service and shipping processes, and we're actively working to rectify them.

To resolve your specific issue, please provide us with your order number or any relevant details. We'll investigate the matter and take immediate steps to rectify it. We'll also provide you with updates on the status of your order and offer a suitable resolution.

We appreciate your patience and understanding as we work to improve our operations and deliver a better customer experience.

Sincerely,
The Stroid Team

Stroid からの回答

2024年10月24日

We sincerely apologize for the extremely frustrating experience you’ve had with your order. We understand how disappointing it must be, and we deeply regret the lack of response and resolution to your issue.

To rectify this situation, please provide us with your order number or any other relevant details. We’ll investigate the issue and take immediate steps to resolve it. We’ll also provide you with updates on the status of your order and offer a suitable resolution.

We’re committed to improving our customer service and ensuring a positive experience for all our customers. We appreciate your patience and understanding as we work to resolve this matter.

Thank you for your feedback.

Sincerely,
The Stroid Team

Stroid からの回答

2024年10月24日

We apologize for the significant inconvenience and frustration you've experienced. We understand how disappointing it must be to not receive your order.

Please provide us with your order number or any relevant details so we can investigate the issue. We'll do our best to locate your order and resolve the issue as quickly as possible.

We're committed to improving our customer service and ensuring a positive experience for all our customers. We appreciate your patience and understanding as we work to resolve this matter.

Thank you for your feedback.

Sincerely,
The Stroid Team

Stroid からの回答

2024年10月24日

We sincerely apologize for the damaged product and the frustrating customer service experience. We understand how disappointing this must have been.

To rectify this, please provide us with your order number or any relevant details. We’ll investigate the issue and work to resolve it as quickly as possible. We’ll also provide you with clear instructions on how to return the damaged item and receive a replacement or refund.

We value your feedback and are committed to improving our customer service. We’re taking steps to enhance our communication channels and response times.

Thank you for your patience and understanding.

Sincerely,
The Stroid Team

Stroid からの回答

2024年10月24日

We apologize for the significant inconvenience and frustration you've experienced with your recent order. It's clear that our service fell short of your expectations, and we sincerely regret that.

We understand the importance of timely delivery and effective communication. We're actively working to improve our shipping and customer service processes to prevent such issues in the future.

To resolve this matter, we kindly request you to provide us with your order number or tracking information. Once we have this information, we'll investigate the issue and take immediate steps to rectify it. We'll also work with our shipping partner to ensure a smooth return process.

Thank you for your patience and understanding.