Worse company i have ever ordered from took my money never heard from them again dont understand how this website is still functioning
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I am starting to get concerned. I ordered a Stanley cup 26th November and aside from order confirmation email at the time I have had no further correspondence despite going way past estimated delivery... もっと見る
企業が回答しました
Awful retailer - avoid! Ordered a Stanley cup and still hasn’t arrived a month later… have emailed four times and still not received a reply. An absolute scam and the frauds running this company shoul... もっと見る
Ordered a Stanley cup. Arrived 3 weeks later from China obviously a fake. Attempted to arrange return via email and phone- no reply either way. Customer service telephone mailbox full unsurprisingly.... もっと見る
1.4
ひどい
171件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューに回答していません
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
You still haven’t sent my order
You still haven’t sent my order. Bogus website and telephone please do not make same mistake as I did. Thought it was legit.
2024年11月22日
Stroid からの回答
we have tracked your order and it was delivered to your address
Order from this company at your peril!
Ordered a water bottle at the beginning of December in time for Christmas. Received an email the following day to say the order had been processed and delivery would be within 2 weeks. Nothing has arrived. Have emailed, called and used the live chat but no response to any. Does not appear that there is an actual person monitoring. How are you meant to chase the status of an order if no-one speaks to you. I am doubtful that any item will ever arrive so will have a very disappointed daughter next week. Wish I had read the reviews first. Avoid at all costs.
Update as of April 2025.
Just seen the company’s response. The bottle was never delivered. I had to get a refund through my bank. Do not believe anything this company say
2024年12月5日
自発的なレビュー
Stroid からの回答
we have tracked your order and it was delivered to your address
SCAM - DO NOT BUY FROM STROID
EDITED April 25: this has never been delivered to my address or a neighbour, and I think the reply illustrates they do not care about the customer and whether you receive a product or not. It’s clear it’s a scam, don’t waste your money.
I purchased a water bottle over a month ago and haven’t received the item. No tracking information was included, and after emailing twice I have had no reply. Whenever I have called I have also had no reply. After leaving a 1* review on the website, it hasn’t been shown on the product page, which is still stating 0 reviews. I suspect it’s a scam website as oppose to one order going wrong due to these reasons. Please don’t buy from here and loose your money like I have
2024年11月20日
Stroid からの回答
we have tracked your order and it was delivered to your address
Don’t use
Dreadful customer service and it doesn’t seem like my order is going to arrive.
2024年12月19日
自発的なレビュー
Stroid からの回答
we have tracked your order and it was delivered to your address
Avoid this company
Avoid this company! I ordered a Stanley cup more than 2 weeks ago, and it has not arrived. This was a Christmas present for my child, I will now have to spend double the amount and buy it somewhere else. I have contacted them by email and phone but they would not answer! I wish I had read all the negative reviews before placing my order.
2024年12月4日
自発的なレビュー
Stroid からの回答
we have tracked your order and it was delivered to your address
Avoid! So upset.
*Edited to add* my order arrived today and is exactly as expected. I have no idea why deliveries are so long and why this company aren’t more transparent about their delivery times. Tracking info should be provided from the outset to avoid these negative reviews & frustrated customers.
Bought Stanley cups for my children’s Christmas. Ordered on 26th November. Had an email saying my order was complete on 28th. Nothing arrived. Managed to get through to someone on the live chat who said, “appologies in the delay for your order, we were waiting to get the restock from stanley which has now arrieved and this will be shipped out to you as soon as possible” still nothing. The poor English & the fact that nothing has arrived is clear it’s a scam company. My bank are now involved. If only I’d have researched before buying. Utter shambles!!! AVOID!
2024年11月26日
自発的なレビュー
Stroid からの回答
Thank you for your updated review! We're very pleased to hear that your order has now arrived and is exactly as you expected.
We absolutely understand your frustration regarding the delivery time and the lack of transparency. We sincerely apologize for the delay and for not providing tracking information from the outset. You've highlighted a critical area for improvement, and we are taking your feedback seriously.
We are actively reviewing our delivery processes and communication strategies to ensure:
Faster delivery times: We are exploring ways to expedite our shipping.
Increased transparency: We are committed to providing clearer and more accurate delivery estimates upfront.
Proactive tracking information: We will be implementing a system to ensure tracking details are provided to customers as soon as their order is dispatched.
Your feedback is invaluable in helping us identify these shortcomings and make the necessary changes to improve our service for all our customers.
Thank you again for updating your review and for your patience. We hope that with the improvements we are implementing, your future experiences with Stroid will be much smoother and more transparent.
Sincerely,
Stroid…where’s my orders?
Ordered three Yeti mugs on the 6th December received order confirmation emails, I have emailed customer services twice and tried calling had no response. Still waiting for my deliveries should I be worried Stroid?
2024年12月13日
自発的なレビュー
Stroid からの回答
we have tracked your order and it was delivered to your address
Wish I’d have read the reviews before…
Wish I’d have read the reviews before ordering. No sign of ordered product despite taking the money. No answer on the phone and I think the staff featured on their website are fake. Will be reporting to Trading Standards.
2024年12月13日
自発的なレビュー
Stroid からの回答
we have tracked your order and it was delivered to your address
I am starting to get concerned
I am starting to get concerned. I ordered a Stanley cup 26th November and aside from order confirmation email at the time I have had no further correspondence despite going way past estimated delivery time. I have emailed twice with no response and the number on the website rings out then cuts off. Have I been scammed??
2024年12月12日
自発的なレビュー
Stroid からの回答
we have tracked your order and it was delivered to your address
Order from them with caution
If only I had come here to read the reviews before making a purchase on Stroid. I knew something wasn’t right when I didn’t receive an email notification for my order. I’d like to have more faith in this, but I don’t predict I will ever see my purchased item. Tried to contact ‘Customer Service’ several times today and just goes dead.
2024年12月9日
自発的なレビュー
Stroid からの回答
we have tracked your order and it was delivered to your address
Very dissapointing
Very dissapointing. I have been scammed. I’m very dis heartened as this was a lot of money for me and this was a Xmas present for my daughter. Can’t believed this has happened to me. I just want my order or a refund
2024年12月10日
自発的なレビュー
Stroid からの回答
we have tracked your order and it was delivered to your address
was sceptical after ordering and seeing…
was sceptical after ordering and seeing all the reviews but mine just arrived. exactly what i wanted! only thing is that i never received an out for delivery email so didn’t know it was coming.
2024年12月10日
自発的なレビュー
Stroid からの回答
Thank you for sharing your experience! We completely understand your initial skepticism after reading the reviews, and we're delighted to hear that your order has now arrived and is exactly what you wanted.
We appreciate you pointing out that you didn't receive an "out for delivery" email. We sincerely apologize for this oversight in our communication process. We are currently reviewing our notification system to ensure all customers receive timely updates regarding their delivery. Your feedback is valuable in helping us identify these areas for improvement.
Thank you for your purchase and for taking the time to share your positive outcome despite the lack of delivery notification. We hope you enjoy your [mention the product if you know it - e.g., Stanley Cup]!
Sincerely,
The Stroid Team
Order never arrived
Order never arrived. I tried calling and emailing with no answer. Waste of money.
2024年11月27日
自発的なレビュー
Stroid からの回答
we have tracked this and we can see that it was delivered to your address
Bit slow on delivery otherwise all good
2024年11月12日
Stroid からの回答
Thank you for taking the time to leave a review. We appreciate your feedback and are glad to hear that you were happy with everything else regarding your order.
We note your comment about the delivery speed and apologize if it was not as quick as you had hoped. We are always looking for ways to improve our delivery times and will take your feedback into consideration as we review our processes.
Thank you for choosing Stroid!
Sincerely,
The Stroid Team
I was initially nervous after…
I was initially nervous after purchasing then reading the reviews. However the product was delivered in the time.
2024年11月13日
Stroid からの回答
Thank you for sharing your experience! We understand your initial concerns after reading some of the reviews, and we're very pleased to hear that your product was delivered within the expected timeframe.
We appreciate you taking the time to let us know about your positive experience. It's our aim to provide a reliable service, and we're glad this was the case for your order.
Thank you for choosing Stroid!
Sincerely,
The Stroid Team
order never received.
Ordered a Stanley 3 weeks ago to the UK and no sign of it. Have asked the company multiple times for a tracking number with no answer. Contacted my bank and received a refund within minutes.
Avoid at all costs. Total scam website.
2024年12月1日
自発的なレビュー
Stroid からの回答
Hi Charlotte Molesworth we have tracked your order and it was delivered to you on the 5th of december. apologies for the slow delivery but its the only way we can afford to offer you our customers free delivery. We are an honest business that puts our customers first hence why we pass on the savings to our valued customers.
Stroid からの回答
we have tracked this and its been delivered to your address
Ordered a Stanley cup over 2 weeks ago…
Ordered a Stanley cup over 2 weeks ago and have not received any information regarding my order nor have I received the order or any tracking details although have been charged. Sent several emails with no correspondence and the contact number says it does not exist. Do not waste your money on this website it’s a scam!!
2024年11月20日
自発的なレビュー
Stroid からの回答
We are extremely concerned to read that you ordered a Stanley Cup over two weeks ago and have not received any information, the order itself, or tracking details, despite being charged. We sincerely apologize for this unacceptable situation, the lack of communication in response to your emails, and the issue with our contact number. We understand your frustration and your feeling that this website is a scam.
The lack of order delivery, the absence of tracking information, and the failure of our communication channels are significant failures, and we take full responsibility for this.
We are now treating this matter with the utmost urgency. To help us investigate and resolve this for you immediately, could you please provide us with the following information:
Your full name (as it would be on the order):
The approximate date the order was placed:
Any order number you may have received:
The email address you used to contact us:
Once we have this information, we will:
Immediately locate your order within our system.
Investigate why your order has not been processed or shipped and why you haven't received any communication or tracking details.
Take immediate steps to resolve this for you, which will include a full refund of your order. If the Stanley Cup can still be shipped promptly, we can discuss this option with you as well.
A senior member of our team will personally contact you within [Number] hours (e.g., 24 hours) using the contact information you provide to ensure this is resolved to your satisfaction. We will also urgently investigate and rectify the issue with our contact number.
We understand that an apology alone is not sufficient in this situation. We are committed to rectifying this for you and will be taking immediate action to understand and address the systemic issues that have led to this unacceptable experience.
Please reply to this message with the requested details, and a senior member of our team will be in touch with you directly.
Sincerely,
Stroid からの回答
We are extremely concerned to read that your order never arrived and that you have experienced a complete lack of response to your emails and found our phone line to be unavailable. This is completely unacceptable, and we sincerely apologize for the distress and frustration this has caused you.
The fact that your order has not been delivered and that you have been unable to reach us through multiple channels indicates a significant failure in our service, and we take full responsibility for this.
We are now treating this matter with the utmost urgency. To help us investigate and resolve this for you immediately, could you please provide us with the following information:
Your full name (as it would be on the order):
The approximate date the order was placed:
Any order number you may have received:
The email address you used to contact us:
Once we have this information, we will:
Immediately locate your order within our system.
Investigate why your order was not delivered and the reasons for the complete lack of communication.
Take immediate steps to resolve this for you, which will include a full refund of your order.
A senior member of our team will personally contact you within [Number] hours (e.g., 24 hours) using the contact information you provide to ensure this is resolved to your satisfaction. We will also investigate the issue with our phone line to ensure it is functioning correctly.
We understand that an apology alone is not sufficient in this situation. We are committed to rectifying this for you and will be taking immediate action to understand and address the systemic issues that have led to this unacceptable experience.
Please reply to this message with the requested details, and a senior member of our team will be in touch with you directly.
Sincerely,
I ordered a Stanley cup since the first…
I ordered a Stanley cup since the first week of November I received an email saying that my order was in process then another email saying that my order was completed I never received a tracking number I also tried sending emails and contacting them via the live chat no one ever got back to me and today is December 1st and still haven’t received my cup this website is a total scam I don’t recommend!!!
2024年12月1日
自発的なレビュー
Stroid からの回答
We are deeply concerned and sincerely apologize for the extremely frustrating experience you have had with your Stanley Cup order placed in the first week of November. It is completely unacceptable that you have not received your order despite receiving confirmation emails, and that your attempts to contact us via email and live chat have been unsuccessful. We understand your anger and your feeling that this website is a scam.
The lack of delivery, the absence of a tracking number, and the failure to respond to your communications represent a significant failure on our part, and we take full responsibility for this.
We are now treating this matter with the utmost urgency. To rectify this situation immediately, could you please provide us with the following information so we can investigate without further delay:
Your full name (as it would be on the order):
The approximate date the order was placed (if you remember more specifically):
Any order number you may have received in your confirmation emails:
The email address you have been using to contact us:
Once we have this information, we will:
Immediately locate your order within our system.
Investigate why your order has not been shipped and why you have not received a tracking number or any response to your inquiries.
Take immediate steps to determine the current status of your order.
We will then contact you directly to discuss the options for resolution, which will include a full refund or, if possible and you still wish to receive it, a reshipment of your Stanley Cup with expedited shipping.
A senior member of our team will personally oversee your case and ensure you receive timely updates and a resolution.
We understand that an apology alone is not enough at this point. We are committed to resolving this for you and regaining any trust we have lost. We will also be conducting a thorough review of our customer service and order fulfillment processes to prevent such failures from happening again.
Please reply to this message with the requested information, and a senior member of our team will be in touch with you directly as soon as possible.
Sincerely,
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