Concern about some booking systems. Directly on PC works fine, via mobile is a concern. On Mobile, payment process confirmation crashed, no booking but have taken funds and not yet refunded. W... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Franz(hope correctly spelt) did help find a cheap flight with a suitable baggage allowance for myself, wife and daughter. We got our tickets within few hours through email . The tickets and luggage al... もっと見る
My first time booking with studentuniverse was a nightmare. I don’t see myself recommending someone. For first timers you have to have a heart otherwise you will have mental health issues . Unfortun... もっと見る
Absolutely awful must be banned total headache hidden charges worst of all imagine u have to talk to customer service based in Philippines. Ridiculous English alao i wasnon phone 2 hours still zero... もっと見る
企業情報
当該企業による記述
StudentUniverse is one of the world's leading travel booking sites for students and young adults under 26. We’re partnered with more than 90 airlines including Virgin Australia, American Airlines, Air China and more to give you exclusive student flight discounts that can’t be found anywhere else. On top of that, we also offer frequent promo codes to make your flight the cheapest it can possibly be. A little history: we launched the site in the US in 2000 and students liked us so much that we were acquired by Flight Centre Travel Group in 2015 and we expanded into Canada in 2020.
連絡先
9th Floor, CI Tower, St Georges Square, KT3 4TE, New Malden, 英国
- 44 203 943 5222
- assist@studentuniverse.com
- studentuniverse.co.uk
3.5
まあまあ
2027件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューに回答していません
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
StudentUniverse UK からの回答
Hi there,
Thank you for your feedback!
Student Universe
StudentUniverse UK からの回答
Hi there,
Thank you for your feedback!
Student Universe
StudentUniverse UK からの回答
Hi there,
Thank you for your feedback!
Student Universe
StudentUniverse UK からの回答
Hi there,
We are sorry to hear about your experience! We hope to better assist you in the future.
Student Universe
Inability to pre-book seats.
2025年4月28日
StudentUniverse UK からの回答
Hi there,
Thanks for your feedback. We're glad some parts went well, but we’re sorry for the trouble you faced. We'll use this to improve.
Student Universe
Generally ok, don’t book through mobile website as system hangs and crashes taking payment, but no booking.
Concern about some booking systems. Directly on PC works fine, via mobile is a concern.
On Mobile, payment process confirmation crashed, no booking but have taken funds and not yet refunded.
Website / PC was ok and booking / payment processed fine.
Stay clear from their mobile website. I should hopefully get a refund at some point.
2025年5月4日
StudentUniverse UK からの回答
Hi there,
Thanks for your feedback. We're glad some parts went well, but we’re sorry for the trouble you faced. We'll use this to improve.
Student Universe
I still haven't received my e-ticket…
I still haven't received my e-ticket for an Aer Lingus flight purchased on February 21, 2025 for $915. Please contact me.
2025年2月21日
StudentUniverse UK からの回答
Hi there,
We are sorry to hear about your experience. We can see that your confirmation and itinerary were emailed to you on the 21st of February. Our team has also resent the itinerary to your registered email.
Student Universe
Quick easy and cheap to book my flight
2025年4月29日
StudentUniverse UK からの回答
Hi there,
Thank you for your feedback!
Student Universe
StudentUniverse UK からの回答
Hi there,
We are sorry to hear that! Unfortunately, we are not responsible in the case of passengers missing their flights.
However, if you do need further assistance please do not hesitate to get in contact with our team.
Student Universe
I couldn't book the luggage at the same…
I encountered an issue while trying to book my luggage alongside my flight, which I believe could be improved for a better user experience. According to the website and FAQ section, it mentions that "oftentimes" luggage can be booked at the same time or afterwards. However, the process of not being able to book your luggage at the same time is frustrating and somewhat impractical.
It would be much more convenient if passengers could book their luggage during the initial flight booking process, just as is standard with many other travel platforms.
I kindly suggest considering a system upgrade that allows for luggage booking at the same time as flight reservations. This adjustment could provide a more efficient experience for customers and align with the expectations of all travelers. Thank you for considering this feedback!
2025年4月25日
StudentUniverse UK からの回答
Hi there,
Thank you for your feedback! We appreciate your suggestion and will look into this change.
Student Universe
StudentUniverse UK からの回答
Hi there,
Thank you for your feedback!
Student Universe
StudentUniverse UK からの回答
Hi there,
Thank you for your feedback!
Student Universe
Umer's Review
The price of air tickets were very competitive as compared to others. Wonderful experience
2025年4月15日
StudentUniverse UK からの回答
Hi there,
Thank you for your feedback!
Student Universe
Got info quick and recieved my ticket…
Got info quick and recieved my ticket 2days after! 👍🏼👍🏼👍🏼👍🏼👍🏼👍🏼
2025年4月14日
StudentUniverse UK からの回答
Hi there,
Thank you for your feedback!
Student Universe
StudentUniverse UK からの回答
Hi there,
Thank you for your feedback!
Student Universe
StudentUniverse UK からの回答
Hi there,
Thank you for your feedback!
Student Universe
Fast and secure
2025年4月14日
StudentUniverse UK からの回答
Hi there,
Thank you for your feedback!
Student Universe
scammer site
when I book my flight i paid for checked baggage and seats. but in ticket there is no checked baggage and seat numbers. i will never use this site again.
2025年4月4日
StudentUniverse UK からの回答
Hi there,
We are sorry to hear about your experience. We have reached out to you via email to better assist you.
Student Universe
Easy booking system
2025年4月13日
StudentUniverse UK からの回答
Hi there,
Thank you for your feedback!
Student Universe
able to book a competive priced fare
Although the WEB site was a bit tricky, it allowed me to succesfully book the fares that was promised by carefully reading and searching each page to make sure I was not signing up for something that I did not want. In that respect it was a good outcome and so a good experience to be able to book a competive priced fare with a medium level of difficulty.
2025年4月3日
StudentUniverse UK からの回答
Hi there,
Thank you for your feedback!
Student Universe
Trustpilot エクスペリエンス
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他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
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確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
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