Sunweb.co.uk レビュー 1,268

Great all inclusive price , nice and simple,
As it should be , thank you

We had a decent time skiing here and staying at sunweb. Came across through nhs discounts page.
Staff were helpful, friendly and polite at the hotel and we came just before peak season at Christmas so it was quiet everywhere.
Would have really appreciated hot drinks with dinner and more options for a vegetarian meal as survived on mostly soup and bread all week with very little access to fresh fruit, as it seemed all the food came up at start of week and gradually ran out! Basically, very carb heavy.
Dinners were a basic repeat of the day before, e.g. side dish of peas turns into pea soup tomorrow.
All desserts were cold which was a shame and frequently ran out, would have been great to have something hot if you've been outside in snow all day and are hungry. Maybe themed cuisine with actual recipes followed, as everything was very 'safe' and almost slightly bland.
Breakfast was French ie lots of bread and pastries, no hot options and unfortunately donuts muffins etc were stored in the fridge together, so everything tasted like onions each day! Only hot breakfast drinks from the machine with separate cold milk so tea wasn't great. Water is available in pitchers which is freezing cold all the time. No drinks with dinner, unless purchased wine.
The hotel is quite dated e.g not many toilets, no gym facilities and generally very quiet during the day. The desk is only staffed at certain times, so if you need something, you have to wait. I couldn't see any cctv on the room floors which was a bit unsettling, but could be wrong.
The sauna and pool were relatively small and the rooms are quite compact.
We stayed in a 6 sleeper which has an upper floor, bunk and a pull out bed from the sofa, meaning nowhere to actually sit down for us all in the evening.
There are no TV channels aside from French, so strongly advise an Amazon stick or equivalent to watch TV using the WiFi, which mercifully was decent. Very few sockets so you need to take several uk adapter plugs to manage. Rooms are dimly lit.

The hotel style means the toilet and bathroom are separate, which feels quite unhygienic and no ventilation fans, so the bathroom becomes very humid and whole room stuffy meaning you need to open the balcony for fresh air (freezing).
There was no space to hang clothing to dry out and the airer we did have, was broken which was a shame as cannot cover radiators for safety.
The room service only comes once a week for a full turn down, and any new changes to towels costs extra- if I'd known, I may have brought towels along. Only toiletries are a washing gel in the bath itself, no handsoap or shampoo etc.
There are no hairdryers, iron or kettle facilities etc, which may be different for those booking an apartment style room. We could request to use a hairdryer which we did, and I requested a refresh of the room e.g. vacuum , more loo rolls etc, as gets messy if travelling in a group.
It's a shame no access to laundry even in the nearby resort as it's all very quaint and pleasant in town, but mainly eating places (largely closed) and one supermarket, but thats it.
Overall it was fine because we managed, and access to the ski hire, proximity to slopes etc was the key factor,the staff did a good job and people were generally friendly. Hotel has ski lockers and equipment rental on site and they were super helpful in sorting equipment on first day which is fab.

Everything worked as expected, transfer was great, hotel was lovley.

Really great experience with Sunweb. Really easy to deal with and provide ski holidays at an affordable price, including Lyft passes.

Only downside is the lack of economical transfers to the resort once in country but it is clear from the booking process that this isn’t included.

Was having a problem booking online with the baggage allowance on the flight changing. So called the telephone number and Jos (it was the Dutch office) was super helpful. We booked everything and have just returned from a fab week in Les 2 Alpes.
Have used Sunweb, since our youngest son was 3 years old, you were called Horizon then. He is now 21 and we still always look at Sunweb as do his brothers.
Thank you for 18 years of super skiing holidays.

Great accommodation at a great price

Really easy process to book your ski package without having to double check you have included everything. Sunweb know what is needed when booking a ski holiday and provide you with easy options to tailor your package to suit.

All process was easy to book the holiday including the extras required

Some far brilliant , but I haven’t set off yet

Easy to use, flexible and great value.

Easy to use website and you kept a credit from 3 years ago that I had forgotten about.
Great prices because the lift passes are included.

Phoned to clarify room set up for a family and spoke to someone that was super helpful, took time to look at different hotels and advise what might suit us best. Great customer service which secured our booking!

Before contacting WhatsApp customer service, I thought I would have to wait a long time for a reply, "like an email," but I didn't. You responded very quickly.

Been booking with Sunweb for a couple of years now, cant fault the website, organisation and price of trips!

I have recommended it to a lot of friends which have gone on to use also.

2 recommendations
-I never book flights through the system as you cant just select a ski bag (I take a big ski bag with clothes in it) and one normal bag between 2 people.
-It would be good if you offered transfers only

Really nice team who helped when we had to change a booking just made, no fuss just arranged a refund for us so enabling us to rebook without delay.