We've always had great experiences booking skiing through Sunweb. Super easy to book via the website for decent prices, and lift passes being included in the cost is a huge bonus. Handy to be able to... ãã£ãšèŠã
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I have booked with Sunweb or many occasions. Unfortunately, on this occasion due to no ski hire which is usually included in your overall package disappointed in what we have been charged for sk... ãã£ãšèŠã
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I discovered Sunweb when researching for a holiday for march 2025. They were definitely good value with lift pass included. When booking my winter 2026 trip I couldn't go past Sunweb. I arrived hom... ãã£ãšèŠã
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Beyond good, would definitely use again. Very reasonable and organised everything. Flights, transfers, ski hire and lift passes, accommodation and meals. Thank you, I had such a great trip to Les Deux... ãã£ãšèŠã
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We specialise in ski holidays with one clear promise: lift passes are always included. That means you know the real cost of skiing upfront â no hidden extras, no surprises. As one of Europeâs largest ski tour operators, Sunweb offers access to hundreds of handâpicked accommodations across the Alps, with flights available from more than 20 UK airports. Whether youâre travelling solo, with friends or as a family, our flexible packages let you easily add ski hire, lessons and transfers to create a holiday that fits your plans and budget. And with our flight packages to France your ski rental is included too. We stand out by combining competitive pricing with simplicity. Our easyâtoâuse website and app give you clear information before you travel and support while youâre away. For extra peace of mind, all our package holidays are ATOL and ABTA protected, and we offer optional flexible rebooking on many trips. Thousands of UK skiers choose Sunweb for our transparent pricing, wide choice of resorts and excellent value for money. If you want less stress, more skiing and a package that includes what really matters, Sunweb UK is the smart way to hit the slopes.
Lift passes are always included
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- All of our ski holiday packages include a lift pass as standard
- It is important for Sunweb that your holiday is as carefree as possible. This is why we include lift passes with all of our ski holiday packages allowing you ski more and pay less! Including lift passes in the total price also means you don't need to expect any hidden costs when going through the booking process. With our colleagues exploring the Alps each year in search of the best destinations, we have personally created some the best value ski holiday packages with a lift pass included so that you can enjoy a snow-filled getaway without breaking the bank.
Ski rental and Ski pass included
Fly to France and your ski hire is included.
For those of you tired of lugging your skis all the way from the UK to the French Alps, worry no longer. Sunweb is currently offering bronze ski rental to everyone who books a flight package to France.
You will receive bronze skis, boots and ski poles which are perfect for kids and new skiers included in the price of your package. The equipment can be collected at the local Skiset shop at the destination.
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83 Victoria Street , SW1H 0HW , London , è±åœ
- + 442031708206
- info@sunweb.co.uk
- sunweb.co.uk
Lift pass always included
4.4
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Itâs a well thought out site and bonusâŠ
Itâs a well thought out site and bonus that lift pass is included. Often the cheaper hotels are in the lower resorts or further away so double check location. Happy with their service though.
2026幎1æ9æ¥
Sunweb.co.uk ããã®åç
Hello Nick,
Thank you for this brilliant review.
We are thrilled to read that you are satisfied with our website and the included lift passes.
It is also great to read that you are happy with our customer service.
Thank you for booking with us.
Kind Regards,
Team Sunweb UK
Fantastic hotel and really good valueâŠ
Fantastic hotel and really good value for money. Booked last minute and the vouchers were emailed straight away, clear communication.
2026幎1æ1æ¥
Sunweb.co.uk ããã®åç
Hello CW,
Thank you for this fantasic review.
We are really happy to hear that you were pleased with our communication and vouchers.
How nice to read that you had such a good last minute holiday!
We hope to help you with a new holiday booking soon.
Kind Regards,
Team Sunweb UK
Would 100% use them again
Was worried using a conpany Iâd not used before but neednât have been as they were fantastic. Booked ski holiday very last minute and their price was excellent and included everything. The only slight issue we had which was no fault of theirs was quickly addressed and it was great to be able to get straight through to a person on the end of the phone. Will 100% use them again
2026幎1æ1æ¥
Sunweb.co.uk ããã®åç
Hello Nicola,
Thank you for this 5 star review.
We are happy to hear that you had such a good experience booking with Sunweb for the 1st time.
We are also pleased that we were able to help with the slight issue you faced.
We hope you had a fantastic holiday!
Kind Regards,
Team Sunweb UK
The ski lift is the company giving you lessons... wtf?
We booked a family ski holiday with Sunweb and decided to add ski lessons and ski hire as part of the package.
Sunweb's documentation is fairly unclear and you tend to spend quite a lot of time trying to explain to people that you have booked with Sunweb and you are not meant to be paying.
We experienced this issue with our ski lessons. All we had was a meeting point and a phone number. We called the number and got told to meet at the Ski lift. We went there, but there were dozens of groups all meeting at the same place. We had no name for the company (not provided in the documentation), so we wondered round asking people should we be in there group. They were as confused as we were.
I got home and raised this with Sunweb who tried to Gaslight me that the name of the company was the skilift. I tried to explain that was just a meeting point and then the agent, Fanny, tried to tell me I should have contacted the Sunweb agent. I had no idea one existed. She said there was a phone number in my pack, I should have called that. The pack has a whatsapp number in it to a UK phone number.
Sunweb don't have to pay the ski school, as no lesson was attended. So they could easily have given a refund or partial refund for this mix-up, but they fought tooth and nail to keep the money.
Greedy behaviour from a company that just thinks they are right on everything and are happy to lie to you if it serves their interest. I will be raising a complaint with ATOL about this lot, as their treatment of customers is terrible.
2026幎1æ2æ¥
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Sunweb.co.uk ããã®åç
Hello Brean,
Thank you for taking the time to write this review.
We take complaints seriously so we checked your review with the team that work with customers after the holiday.
The aftercare department have worked on and answered your complaint.
As per their answer, all information was available in the vouchers (travel documents) of your Sunweb booking, including the address for the ski lessons.
There was also a phone number on the vouchers for our rep team who were available to help with questions during your holiday, if needed.
We are sorry to read that you were unhappy with the documents provided for your holiday.
Kind Regards,
Team Sunweb UK
Sunweb.co.uk ããã®åç
Hello Customer,
Thank you for this 5 star review.
We are happy to hear that you are pleased with our booking process and value for money.
Thank you for booking with Sunweb.
Kind Regards,
Team Sunweb UK
REpeat booking
We've booked through you before and it's always good. Simple to navigate and clear information.
2026幎1æ1æ¥
Sunweb.co.uk ããã®åç
Hello JS,
Thank you for this excellent review.
We are happy to hear that you are satisfied with your experiences booking with Sunweb
Thank you for booking with us again!
We hope you have a great holiday!
Kind Regards,
Team Sunweb UK
Booking process
I have only booked my ski holiday so far with Sunweb, so excited to see how it goes..... I found the booking process really easy with lots of options to personalise it for me, and I have received informative emails as a follow up. Only one small issue, I have submitted a query and not received a reply as yet, but as its not super important I will not worry.....
Hopefully my holiday will be as good :)
2026幎1æ4æ¥
Sunweb.co.uk ããã®åç
Hello Sarah Baldock,
Thank you for this fantastic review.
We are very happy to read that you found our booking process easy and that you liked the optional extras.
We are currently very busy, due to the holiday season, but we will reply to your query as soon as possible, if we have not already.
We also hope your holiday will be amazing!
Kind Regards,
Team Sunweb UK
EASY BOOKING. Quality of hotel yet to find out
Easy booking but when I went to complete the booking on my second attempt you had removed the included bronze ski hire. Cost me an extra £74
Other than that it was a realy good ski deal. Hope the food is better than the bad comments.
2026幎1æ3æ¥
Sunweb.co.uk ããã®åç
Hello Frank,
Thank you for this excellent review.
We are pleased to hear that you found our booking process easy.
We currently have a ski hire promotion for our France flight packages.
If the hire is changed/removed in the booking steps, a discount or extra fee applies.
We hope your upcoming holiday will be amazing with great food!
Kind Regards,
Team Sunweb UK
Easy to book
Easy to book, have used for a few ski trips now. Always goes smoothly when we get there.
2026幎1æ4æ¥
Sunweb.co.uk ããã®åç
Hello Andrew,
Thank you for your 5 star review.
We are pleased to hear that you find our website easy to use.
Thank you for booking with Sunweb again!
Kind Regards,
Team Sunweb uk
Paid almost £ 3000 for ChristmasâŠ
Paid almost £ 3000 for Christmas holiday at this "4 stars hotel" for 7 days . Food rubbish. No Christmas menu. Asked to pay extra to have one, totally refused. Even if we didn't know if it was included or not. Also.. don't count on the swimming pool as the water is very cold.
2025幎12æ20æ¥
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Sunweb.co.uk ããã®åç
Hello Alberto Sbranca,
Thank you for taking the time to write this review.
We are very sorry to hear that you were not satisfied with your recent Sunweb holiday.
If you have not done so already, please kindly submit a complaint as per the information in the following link :
https://service.sunweb.com/en/support/solutions/articles/103000196166-how-can-i-submit-a-complaint-
Our aftercare team can then look in to this for you.
Kind Regards,
Team Sunweb UK
Ok if you don't expect much
I've booked through sunweb 4 times now. Each has been very a similar experience. The accommodation varies. Ultimately you get what you pay for. If you go for a cheap apartment or hotel, expect a 1 or 2 star experience. Level up to 4 or 5 star and it's obviously much better, but much more expensive.
It's rare sunweb sort everything for you. You usually have to hunt down the ski passes from the ticket office in town with no instructions. Same for rental equipment. The vouchers on the app never work so take your invoice and passport with you as evidence you've paid.
Only twice has a sunweb rep been in the resorts we've visitied and they were always drinking in the bars and not approachable.
When booking check the room sizes. The pictures rarely match the reality. They show pools and claim ski in/ski out sometimes too when not true so do your research.
In summary, yes they are cheaper than others but it does come at a cost. Don't expect much and you'll be fine.
2026幎1æ1æ¥
Sunweb.co.uk ããã®åç
Hello Megaman,
Thank you for this detailed review.
We appreciate your feedback.
Photos on our website are representative of our accommodations but the rooms can vary.
Information for the rooms, including the size, are visible when you press on the arrow next to each room type.
The pick up location for our ski passes and ski hire can also vary, depending on the resort.
The information for this can be found in the travel documents (vouchers) which are sent out around 7 days before the holiday.
If you have any questions about the information in these vouchers before a holiday, we are always happy to help guide you.
We are sorry to read that you find our Sunweb reps unapproachable. if you ask them questions on a future holiday, they will always be willing to help.
At locations where a physical rep is not present, we have a phone number available for our guide team who will also help with any questions or issues you face during your holiday.
Kind Regards,
Team Sunweb UK
All in all a great holiday!
The hotel was clean, friendly and the food was excellent. We were skiing at the most expensive time of year but because we had 3 adult children with us, felt we got great value for money with the all inclusive. However, there were a few bits in the small print that I missed at booking-the ski hire didnât include helmets and we had to track down the ski hire shop to give them our details (shoe size, weight/height) so we werenât delayed when we picked up our equipment to avoid being late for our ski lessons on the first day. Also felt the transfer costs were a bit steep.
2025幎12æ28æ¥
èªçºçãªã¬ãã¥ãŒ
Sunweb.co.uk ããã®åç
Hello Georgina Cragg-James,
Thank you for your 4 star review.
We are happy to hear that you had a great holiday and that you were pleased with the value for money of your package.
For some of our packages, ski hire can be upgraded in your Sunweb account to include helmets. I am sorry to read that you were not aware that they were not already included.
We understand that the transfer prices can be quite high for some destinations. Transfers are an optional charged add on for our flight packages. You are also welcome to arrange your own transfers.
We hope to help you with another Sunweb holiday in the future.
Kind Regards,
Team Sunweb UK
All good easy website only issue isâŠ
All good easy website only issue is lack of phone support option for booking
2026幎1æ1æ¥
Sunweb.co.uk ããã®åç
Hello John Hulme,
Thank you for this great review.
We appreciate your feedback.
We can help with questions over the phone but all bookings and payment does go through our website.
Thank you for booking with Sunweb.
Kind Regards,
Team Sunweb UK
Easy booking once again
As in the past, easy to search for a resort, easy to select extras and easy to complete the purchase. Past holidays have been perfect so I expect no less this time.
2026幎1æ1æ¥
Sunweb.co.uk ããã®åç
Hello St David's Community Halls,
Thank you for this 5 star review.
We are happy to hear that you find our website easy to use.
It is also wonderful to hear that all your past Sunweb holidays have been perfect.
We hope your next Sunweb holiday is just as good!
Thank you for booking with us again!
Kind Regards,
Team Sunweb UK
Excellent service so far andâŠ
Excellent service so far and competitive pricing for the holiday, will use again for sure.
2025幎11æ16æ¥
Sunweb.co.uk ããã®åç
Hello James Winkley.
Thank you for this amazing review.
We are thrilled to read that you are so happy with our Customer Service and that you are satisfied with our value for money.
We hope that your holiday will be wonderful!
Kind Regards,
Team Sunweb UK
Super company
Great company, brilliant deals and knowing that the lift pass is always included is a fantastic bonus. Easy to book online too. Our third time booking with Sunweb and wonât be looking to use anyone else for the foreseeable future.
2025幎12æ24æ¥
Sunweb.co.uk ããã®åç
Hello C.Antonius,
Thank you for this fantasic review.
We are so happy to read that you are so satisifed with our company, the ease of using our website and our deals.
We are pleased that you like the fact that lift passes are included in our packages.
We hope that your third Sunweb holiday will be a great one!
Kind Regards,
Team Sunweb UK
Unfortunate situation
Made a booking last night at 10pm for hotel + ski pass (no flights) and realised I made a mistake so messaged immediately to cancel but office was closed. Called at 9am and was told it's not possible to cancel.
I understand Sunweb doesn't offer 24hrs cooling off period but common sense should prevail here when a customer is trying to cancel a booking that is 5 weeks out within 12hrs of reserving. I expect better from SubWeb.
2026幎1æ2æ¥
èªçºçãªã¬ãã¥ãŒ
Sunweb.co.uk ããã®åç
Hello Amr El Sherif,
Thank you for your review.
We are sorry to hear that you were dissatisfied when you tried to cancel your recent Sunweb booking, but were unable to.
As per our terms and conditions, that you agreed to when making the booking, cancellation costs are incurred from the moment that the booking is confirmed.
Kind Regards,
Team Sunweb UK
We go every Year with Sunweb
We go every Year with Sunweb. They have a easy booking system. Excellent value for money. Lift pass is always included.
2025幎3æ29æ¥
Sunweb.co.uk ããã®åç
Dear Gail,Â
Thank you for your 5-star review.
Great to hear that you go every year on holiday with Sunweb and have good experiences with our services.
Wishing you a great holiday!
Kind regards,Â
MichelleÂ
Team Webcare Sunweb
Not Sunweb Standard Accommodation
Accomodation was awful, dirty in disrepair, ant boxes and silverfish everywhere, walls chipped and paint pealing off the walls, dirty overall i am sad to say. Normally Sunweb accom is really good, not this time. Kitchen work top was unhygenic, holes in work tops great breeding ground for bacteria. Very disappointed.
2025幎12æ19æ¥
Sunweb.co.uk ããã®åç
Dear Stephen,Â
Thank you for your feedback. We are sorry to hear that the hotel did not fully meet with your expectations. If you like to submit a complaint, you can do this via our contact form Sunweb FAQ [https://service.sunweb.com/en/support/solutions/articles/103000196166-how-can-i-submit-a-complaint-]Â
My colleagues from our aftercare department can assist you further with this matter.
Wishing you a lovely day.
Kind regards,Â
Michelle
Team webcare Sunweb
Good but no transfer included to resort
2025幎12æ26æ¥
Sunweb.co.uk ããã®åç
Dear Matthew,Â
Thank you for your review.
Our transfers are not standard included, it is possible to add the transfer with additional costs to your booking. You can add them till one week before your holiday starts.
Wishing you a great holiday.
Kind regards,Â
Michelle
Team webcare Sunweb
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