I have to admit I was to quick to judge this company on my resent order and I im sorry to have written my 1st review . So I confirming this does not reflect anything nasty or bad about Surf & Turf ...... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Just bought my second gazebo with Surf & Turf and I can't praise them enough! Great customerservice during the design proces of the print on my gazebo, speedy delivery. Gazebo can withstand rather hea... もっと見る
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Surf & Turf are very engaging, helpful and communicative. They pushed to meet a tight deadline so that we could have our gazebo delivered before we needed it and when the couriers slipped up they cont... もっと見る
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Haven't even received our Gazebo yet but the service provided by the team more specifically Laura has been great from start to finish, sorting out quotes, prices, printing / artwork and everyth... もっと見る
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企業情報
Surf & Turf Instant Shelters について
当該企業による記述
About Surf & Turf Instant Shelters
The UK’s trusted expert in pop up gazebos, custom event branding, and premium event accessories. With over 20 years of experience in delivering high-quality shelters and branded event products, we’ve become a leader in the industry, providing solutions that combine performance, style, and reliability.
Why Customers Trust Us
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Decades of Experience
As a family-run business, we've refined our craft over two decades, mastering the design, manufacture, and delivery of custom shelters, gazebos, and event branding products. -
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Comprehensive Product Range
Whether you need pop up gazebos, heavy-duty marquees, custom printed gazebos, or branded event assets like flags, banners, inflatables, table covers, and event tables & counters, we have you covered. -
•
Tailored & Branded to Your Needs
We understand no two events are the same. That’s why all our shelters and accessories can be customised with your logos, brand colours, or artwork to create a cohesive, eye-catching presence. -
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Built for Performance & Durability
Our structures are designed for ease of setup and built to stand up to the elements. From robust frames and quality fabrics to tested anchoring systems, we engineer each product for both strength and longevity. -
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End-to-End Support & Service
From initial enquiry, artwork support in our in-house design studio, to fast production and delivery, our dedicated team delivers exceptional service at every touchpoint. -
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Trusted by Events, Organisations & Businesses
We work with clients across trade shows, festivals, markets, corporate promos, sports events, weddings, and more — helping them stand out and stay protected.
What Sets Us Apart
- • Expert Leadership - Surf & Turf are recognised in the events sector for innovation and reliability in pop up gazebos and custom event branding.
- • Quality First - Every product is crafted to exacting standards, ensuring you get performance that matches the visual impact.
- • Full Branding Capability - From printed tents to bespoke banners, flags, and accessories, we deliver one-stop, branded event solutions.
- • Fast & Reliable Delivery - We pride ourselves on efficient turnaround times, meaning your event prep doesn’t suffer delays.
- • Customer-Centric Approach - Your success is our success. From design advice to post-event support, we’re here for you.
Let Surf & Turf Instant Shelters be your go-to partner for all your event shelter and branding needs. Whether you're investing in a custom pop up gazebo or equipping a full event stand, we bring industry leading expertise, dependable products, and a passion for making your brand shine through.
連絡先
Unit 7 Tatton Court, Kingsland Grange, WA1 4RR, Warrington, 英国
- 01925 819608
- info@surfturf.co.uk
- surfturf.co.uk
4.7
優良
193件のレビュー
顧客にレビューを依頼しています
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ネガティブなレビューの 87％に回答しています
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Surf & Turf Instant Shelters からの回答
Thank you for your continued support!
We’re so glad to hear you’re happy with both our products and service, it really means a lot to us. We look forward to helping you again soon!
Surf & Turf Instant Shelters からの回答
Thank you so much for your recommendation, we’re delighted to hear you had an excellent experience with our customer service.
Your support really means a lot to us!
Gazebo with feather flag.
Fantastic gazebo with feather flag.
The staff were so helpful and patient, talking through and answering all questions.
2025年10月1日
Surf & Turf Instant Shelters からの回答
Thank you for your fantastic review! We’re so pleased to hear you’re happy with the gazebo and feather flag, and that our team was helpful and patient in answering all your questions. We really appreciate your kind words and support.
Surf & Turf Instant Shelters からの回答
Thank you for your great feedback! We’re delighted to hear you’re happy with the product and that our customer care met your expectations. We really appreciate your support.
Simple to order what we wanted
Simple to order what we wanted. Very helpful staff and great service. Slight delivery issue sorted without any fuss. Great service , great products
2025年12月10日
Surf & Turf Instant Shelters からの回答
Thank you for your wonderful feedback! We’re delighted to hear that ordering was simple, our team was helpful, and that the delivery issue was resolved quickly and without fuss. We really appreciate your kind words about our service and products and look forward to helping you again in the future.
Surf & Turf Instant Shelters からの回答
Thank you so much for your lovely review! We’re happy to hear you had a great experience and appreciate you taking the time to share your feedback.
Is very good and quality products but …
Is very good and quality products but the only thing that can improve is to have instructions in each package will be more helpful
2025年11月30日
Surf & Turf Instant Shelters からの回答
Thank you so much for your kind words and for sharing your feedback! We’re really happy to hear you’re satisfied with the quality of our products.
We also appreciate your suggestion about including instructions in each package, this is great feedback, and something we are actually in the process of printing, so future orders should include paper instructions.
Excellent products - great prices!
Great online shop with a huge range of products to suit all budgets.
The Canopro Elite is an excellent product. Well built, hard wearing, sturdy and very weather proof.
It is amazing value. Perfect for storage.
Thanks
2025年11月27日
Surf & Turf Instant Shelters からの回答
Thank you so much for the fantastic review Dilli! 🙌
We’re thrilled to hear you’re happy with the Canopro Elite and that it’s delivering on build quality, durability, and weather protection. Knowing it’s working perfectly for your storage needs, and offering great value too, really means a lot to us.
Thank you for choosing us
Impressive service
Was really impressed with the service orderd some parts pm on the 22nd they arrived 9am on the 23rd
2026年1月22日
自発的なレビュー
Surf & Turf Instant Shelters からの回答
Hi Paul, Thank you for the great feedback! 😊
We’re really pleased to hear you were impressed with the service and that your replacement parts arrived so quickly
Thanks for taking the time to share your experience, it’s much appreciated!
Excellent customer service
Very speedy responses to my emails. Staff seemed personable and friendly and seemed to really care about helping. The product (a replacement that is used regularly for 7+ years) is as well made as the previous. Can’t fault this company or their products
2026年1月16日
自発的なレビュー
Surf & Turf Instant Shelters からの回答
Thank you so much for taking the time to leave such a kind and detailed review. We’re really pleased to hear that our team was able to respond quickly and provide friendly, helpful support, and that the replacement product has met the same standard you’ve relied on for so many years. Your trust in our company truly means a lot to us, and we’re grateful for your continued support.
Quality 100%
Always someone to answer the phone. In this day and age that’s special . The product is exceptional quality & customer service second to none. They always go above and beyond to make sure you have what you need, even when things go wrong they never quibble, they assist! I’m very appreciative, would recommend.
2026年1月9日
自発的なレビュー
Surf & Turf Instant Shelters からの回答
Hi Alan
Thank you so much for taking the time to leave such a kind review. We really appreciate your recognition of our team, being available and helpful is something we take a lot of pride in. We’re delighted to hear you’re happy with the quality of our products and the service you’ve received.
Your feedback truly means a lot to us. Thank you again for your recommendation and support.
Great after service/care
Ordered gazebo on back order that I was already aware of. They kept me informed when it would be in stock and sent. Immediate delivery which was fantastic. When I went to use the item we found a fault with gazebo. Emailed a picture to Ben who immediately replied and sent a new part on overnight delivery. Easy fix. Very happy. Would definitely recommend.
2026年1月8日
自発的なレビュー
Surf & Turf Instant Shelters からの回答
Hi Dan
Thank you very much for your detailed review. We really appreciate your patience while the gazebo was on back order and we’re glad our updates and delivery met your expectations.
We’re pleased Ben was able to resolve any issues quickly for you. It’s great to hear everything was sorted easily and that you’re happy with the outcome.
Thank you for your recommendation, it truly means a lot to us.
Poor quality canvas company refusing to replace
I bought the so-called heavy duty large gazebo to use through this summer,
Within the first week to 2 weeks damage occurred on the side wall. Tears occurred between the bottom part which is plastic (Like polypropylene bags) Sewn onto canvas. It also ripped around the tent peg holes.
Later on in the Summer the canopy ripped at the top. On inspection we realise the fault design because the company had not sewn in cupholders or double stitched where the poles sit. Therefore where there is movement from the middle poles and the canvas it just wasn’t strong enough hence the ripping. Surf and turf’s response was for me to pay to send the side wall and the canopy back to them. They refused to cover the cost for this. I sent them back but I have just had an invoice of over £200 for me to buy a new canopy from them!!! I am massively shocked as I think this is disgraceful behaviour from a company who I originally put faith in that they would supply me a good quality product. I see there is another review before mine of the same kind of problem. The materials used are not strong high quality canvas. It looks like I will be taking this company to small claims
2025年12月15日
自発的なレビュー
Surf & Turf Instant Shelters からの回答
Hi Hannah,
We’re sorry to hear about your experience with the shelter you bought in April 2025. We take product quality and customer feedback seriously. We have looked into this and feel a fair resolution has been agreed upon.
All round good service
Very happy with the service given, the product and was delivered as promised
Thank you
2025年10月27日
Surf & Turf Instant Shelters からの回答
Hi Andy,
Thank you so much for your kind feedback! We’re really glad to hear that you’re happy with the service and your gazebo, and that everything arrived as promised.
Thanks again for choosing us!
They definitely deserve 5 star
They definitely deserve 5 star , the service is far better than other companies, and the delivery time was impressive, i am definitely being there regular customer.
2025年12月4日
自発的なレビュー
Surf & Turf Instant Shelters からの回答
Thank you for your amazing review Emam! We’re thrilled to hear that our service exceeded your expectations. It means a great deal to know we’ve earned your confidence and that you plan to return as a regular customer.
We truly appreciate your support and look forward to working with you again soon!
For several years
For several years, I've relied on Surf&Turf Instant shelters through all kinds of weather while competing in Motocross. The personalized gazebos not only enhance our team's visibility but also help us make a strong impression at the events. Their after-sales support and customer care are top-notch. If you’re in the market for a premium printed gazebo, I wholeheartedly endorse them.
2025年12月4日
自発的なレビュー
Surf & Turf Instant Shelters からの回答
Thank you so much for taking the time to share your experience Joy! We’re thrilled to hear that your Surf & Turf Shelters have stood strong through the demanding conditions of Motocross events
We’re especially pleased that our after-sales support and customer care have met your expectations
Thank you again for your kind words. We truly appreciate your trust and look forward to supporting you and your team for many more seasons ahead!
Great experience!
Surf & Turf were extremely accommodating and helpful. We gave them a short lead time, and they met it. Ben was really good at ensuring the proofs were correct. We even got our items shipped and delivered earlier than expected!
2025年12月1日
自発的なレビュー
Surf & Turf Instant Shelters からの回答
Thank you so much for your wonderful feedback Tamba! We’re really glad we could meet your tight deadline and deliver everything ahead of schedule. Ben and the rest of the team will be thrilled to hear your kind words.
It was a pleasure working with you, and we hope to support you again in the future!
Surf & Turf Instant Shelters からの回答
Hi Jim, Thank you so much for the wonderful review! We're thrilled to hear that our communication and service stood out, it truly means a lot. We're always here if you need anything in the future!
Amanda Ludlam at SurfTurf delivered…
Amanda Ludlam at SurfTurf delivered truly outstanding customer support. I placed my order on Monday and was amazed to receive it by Wednesday. The entire experience was smooth, efficient, and exceeded every expectation. Amanda’s professionalism and attention to detail made all the difference.
A solid 10 out of 10 — you’ve earned a lifelong customer!
2025年12月3日
自発的なレビュー
Surf & Turf Instant Shelters からの回答
Thank you so much for your wonderful feedback! We’re thrilled to hear that your order arrived so quickly and that your experience with us was smooth from start to finish. Amanda will be delighted to know that her dedication and attention to detail made such a positive impact.
We truly appreciate your 10/10 rating, and even more, your trust. If you ever need anything, we’re always here to help.
Purchased the robusta gazebo as the…
Purchased the robusta gazebo as the website said it protects from all elements. On Saturday I had a party, it was leaking everywhere. Customer services are disputing telling me it’s condensation. It’s definitely not it was dripping everywhere. Avoid!
2025年12月1日
自発的なレビュー
Surf & Turf Instant Shelters からの回答
Hi Shawn
Thank you for taking the time to share your experience. We’re very sorry to hear that you were disappointed with the performance of the Robusta gazebo during your party, as per our recent discussions I feel that we have come to a fair resolution to your issue.
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