They do not ship using a fast courier service. It took 3 weeks to receive my order. Secondly, the caps are HUGE. I would call them a One-size fits Only huge heads. Also, i ordered 2 caps, one is sup... もっと見る
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They do not ship using a fast courier service. It took 3 weeks to receive my order. Secondly, the caps are HUGE. I would call them a One-size fits Only huge heads. Also, i ordered 2 caps, one is sup... もっと見る
企業が回答しました
Purchased my first Sutus item, heavy weight Duck Canvas Shorts, they are without any doubt the best shorts I have ever had, very comfortable, made from excellent quality material which has been crafte... もっと見る
企業が回答しました
Received a present from a friend,in the post,wrong size. No real details but sent an email with the scant information. Prompt reply, 15mins. Could not have been more helpful. Provided a name,... もっと見る
企業が回答しました
I have a good number of Sutsu garments. Great quality, last well and always true to size. Can't fault their products. Excellent customer service too. I have a couple of t shirts from around 2017... もっと見る
企業が回答しました
This Trustpilot page is NOT affiliated with the brand Sutsu. Trustpilot have forced us to have this page or they negatively mark down any 5* reviews down to a 3.7 because we don't "own" the page so forcing us to interact with them and use their services. They will not take the page down. If you want to see reviews of the brand please head to sutsu.com to see over 1300+ reviews. Sutsu is an Organic men's & women's streetwear and fashion brand. Established in 2004. All garments are made to order. B Corp Pending.
71-75 Shelton Street, WC2H 9JQ, London, 英国
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Purchased my first Sutus item, heavy weight Duck Canvas Shorts, they are without any doubt the best shorts I have ever had, very comfortable, made from excellent quality material which has been crafted into simply brilliant shorts. I love the style, they are detail rich, my phone even fits in the phone pocket, I just love them, I just wish they came in more than two colours. I recommend them to you as I’m sure you will be delighted with them as well.

Sutsu からの回答
Quality top as always, love the design and materials. Fits slightly smaller than the two trees top however.

Sutsu からの回答
Quality as always, I’ve had a sweatshirt for 3 years, worn frequently in the colder months and it still looks great. Great fit and the colours are really nice.

Sutsu からの回答
Ordered the Happy Trees sweatshirt and absolutely love it! The quality is great and it fits perfectly. Will definitely be ordering more from Sutsu in future.

Sutsu からの回答
Lovely soft high quality tee shirt, colour true to picture on internet. So impressed with the shirt that I have since purchased another 4 in various designs

Sutsu からの回答
Elsker konceptet! Modtog to sweatshirts og en cap og det hele er super lækker kvalitet og størrelser passer perfekt. Handler helt sikkert der igen!

Sutsu からの回答
I have a good number of Sutsu garments. Great quality, last well and always true to size. Can't fault their products.
Excellent customer service too. I have a couple of t shirts from around 2017 which, although showing their age, are still in pretty decent nick. Design was called Sun Mountain and when enquiring about replacements I found the design was now discontinued. However, a guy called Jon dug out the old design and arranged a couple of bespoke replacement shirts. Absolutely brilliant.

Sutsu からの回答
I ordered a Tshirt from Sutsu for my partner’s birthday. He loved it and fits perfectly. He already has several tshirt and sweatshirts from this brand and all of them are of great quality and fit. He mainly wears this brand exclusively now.
I ordered a wrong size tshirt initially but the team at Sutsu was incredibly helpful and managed to change the order in time to be delivered for his birthday. I’m very grateful. Couldn’t recommend more!

Sutsu からの回答
Can’t fault the quality of the jumper I ordered or the customer service. I wanted to change to smaller size and the exchange process was so efficient and easy via email. Very happy.

Sutsu からの回答
After ordering my 3rd Long Haul 350grm sweatshirt I thought I had ordered to the wrong colour could not check as confirmations were going to a blocked email account. One email to hello@ and it was re confirmed and re directed to a different email address ...I had purchased the correct item and it will be with me soon. Very efficient first class customer support!

Sutsu からの回答
Ive pur hased 5 sweaters in the last couple of months from Sutsu. I very rareky buy clothes as its very difficult to find high quality sweaters anymore, especially online. HOWEVER, Sutsu sweaters are incredilyy good..size is really, the feel and quality of the materials is excellent. Im only going to buy sweaters from Sutsu, and I highky recommend it..especially if you are typically a 2XL-3XL size...plenty of room in XXL.Regards, Eddie

Sutsu からの回答
Very happy with the products I got from Sutsu, and when there was a minor stitching issue with a hat, customer support were quick to respond and resolve the issue. Highly recommend.

Sutsu からの回答
Purchased the two trees trucker cap in navy. I was pretty excited as the caps had lots of good reviews but when it eventually turned up it not only fitted really badly - it seemed abnormally high and wide so lots of gapping but it also had loose threads and stitches. I own a fair few caps and haven't had this issue before so it's not me having a weird shaped head!
They say their items are made to order which I approve of but maybe they were short staffed and Jan from accounts had to knock it up rather than someone competent. I emailed querying it and explaining my concerns and had a pretty blunt response just saying return it with zero apology ¯\_(ツ)_/¯ I'll return it but also have to stump up for postage so pretty peeved to essentially pay £4 for nothing.

Sutsu からの回答
Consistently brilliant. Quality is unparalleled and service impeccable. I own several hats which are amazing, and several sweatshirts which are absolutely beautiful.

Sutsu からの回答
Lovely caps. Men's T-Shirts are badly sized, being too wide around the middle and too tight on the arms. Ensure you send your returns as RECORDED and get royal mail to evidence all returns. We had an odd scenario where the return wasn't found until we sent proof it had been received.

Sutsu からの回答
Second order I have received everything fits lovely its decent quality and will 100% be buying again. Top work 👌👌👌

Sutsu からの回答
Searched in vain for months for a mustard yellow long sleeve T. I used to get on Colourful Standard whose colors are now disgusting so was delighted to find the colour from Sutsu - order delivered from the UK without having to pay the additional customs charge to Revenue is usual when I order stuff from there.
Beautiful quality cotton, colour perfect and superfast delivery and half the price of the equivalent t shirt from Colourful Standard. Full marks.

Sutsu からの回答
Was a little sceptical given I'd never heard of them until an Instagram ad, but took a punt and bought 2 sweatshirts as I liked the sustainability and in particular the pricing transparency - it's nice to know what you're actually paying for.
I accidentally ordered the wrong size (XS) and noticed after paying, and emailed their main address which responded within a few mins confirming they'd swap my order to size M. It was delivered correctly within 4 working days which is absolutely fine given everything is made to order.
The sweatshirts are great quality, nice and thick and I love that the logos are properly embroidered rather than printed so they will last. The fit is relaxed, I'm 5'9, skinny with a bit of a beer belly and an M is the right size/shape but cut so that it has plenty plenty of room. Will definitely buy again.

Sutsu からの回答
I like the designs so much I have bought 7 garments from them over a few years, the quality is fantastic and they have all stood the test of time.
I did have an issue with the print on one of them so they sent a replacement with no fuss, so I can also say that their customer support is first class.

Sutsu からの回答
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