I had a little less than 2 weeks between a group tour in Mongolia and a group tour in eastern Australia. Swain put together a customized tour for 2 of us to Perth and Broome in Western Australia and t... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Swain Destinations made my 10 day trip to Australia stress free. I was overwhelmed planning this trip and Swain made my life much easier. Their attention to detail was amazing and they thought of acti... もっと見る
企業が回答しました
Best trip ever! We asked Swain Destinations to plan a three week tour of the North Island for our teacher daughter's winter break. We specifically asked that free time be built into the tour so we cou... もっと見る
企業が回答しました
Swain did a fabulous itinerary for our 3 nation African adventure. The camp venues and the tours, particularly in Capetown SA were superb. Our guides and transfers all went seemlessly, as arranged b... もっと見る
企業が回答しました
企業情報
当該企業による記述
Master Designers of Luxury Travel for over 35 Years Swain Destinations is the respected leader in customized luxury vacations. Our culture of integrity, value, and personal service has earned us the reputation of the "Luxury Traveler's Choice." Nothing we do is cookie-cutter. We have access to places and excursions that can only come with time, relationships, and experience. Whether you desire private touring, reclusive accommodation or a fully-guided holiday, allow one of our knowledgeable and dedicated experts to assist you in creating your most memorable "Luxury with Heart" vacation.
連絡先
19041, Haverford, 米国
- 1-800-227-9246
- info@swaindestinations.com
- swaindestinations.com
4.9
優良
233件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
What a trip
Super people to work with who put together a great trip that we will always remember.
They know the best places to stay and the best things to do and the 28 day trip they put together for us included all of them. Due to weather problems our flight was a day late getting to Australia and we had a trip to look for Koloa bears that we were going to miss and Swain made arrangements for our driver to pick us up from the airport and drive us out of the city to catch up with out tour. Normal tour operations don't do this.
2019年5月25日
自発的なレビュー
Swain Destinations からの回答
Dear Dan,
Thank you for taking the time to share your feedback and we are thrilled to hear that you had such a memorable trip to Australia and New Zealand! We are always so proud of our knowledgeable team of consultants who put their passion into every itinerary they design. It is great to hear that we were able to adjust your itinerary after your flight was delayed so you could see those adorable koala bears as that is something not to be missed! We hope we will have the opportunity to assist you with your travels again in the future.
Kind regards.
Barbara Rake
Customer Relations Manager
Swain rocks!
This is our third trip with Swain. While there were a few things we might do differently, overall this was the trip of a lifetime!
2019年5月21日
自発的なレビュー
Swain Destinations からの回答
Dear Celia,
Thank you for sharing this review and for entrusting us once again with your travels! We'd love to hear more of your feedback so I will be reaching out directly to you, but we are so pleased that this recent trip to China was a trip of a lifetime for you. We'll look forward to helping you plan your next travel adventure and thank you for being such a loyal Swain Destinations traveler.
Kind regards,
Barbara Rake
Customer Relations Manager
My clients were completely blown away…
My clients were completely blown away by the itinerary your agent Connie Campos designed for them!
2019年5月17日
自発的なレビュー
Swain Destinations からの回答
Dear Jean,
Thank you so much for sharing this great feedback and it's fantastic to hear that your clients were blown away by their custom itinerary with which Connie assisted you! I'm so glad we could be a part of such a memorable experience and we look forward to working with you again in the near future. Your support is very much appreciated!
Kind regards,
Barbara Rake
Customer Relations Manager
Try Swain for your next Australian Adventure
Swain was prompt and provided great service. I typically use online solutions to keep track of all of my travel records and didn't think that I would use the "paper" binder that they provided. The paper binder was fabulous. It had everything I needed day by day and also listed info by subcategory. It turned out to be a great resource!
2019年5月5日
自発的なレビュー
Swain Destinations からの回答
Dear James,
Thanks very much for your great feedback and we're so glad to hear that you found the leather travel document wallet to be so useful. It is handy to have everything you need in one spot and many travelers also find the wallet to be a nice memento from their travels. We hope to have another opportunity to be a part of your future travels adventures.
Kind regards,
Barbara Rake
Customer Relations Manager
Everything went well on the trip
Everything went well on the trip. Loved Salamanca Inn and Strahan Village especially. Only criticism I have is that Swain pushes towards high-end options; in some cases they provide only high-end options. I was able to suggest and renegotiate these, and in one case, find an alternative option that Swain was unable to provide. For non-travel savvy or less tech-savvy people, this would be a real problem.
2019年5月5日
自発的なレビュー
Swain Destinations からの回答
Dear Julie,
Thank for sharing your valuable feedback on your recent planning and travel experience with Swain Destinations to Tasmania. Tasmania is such a charming and beautiful destination and it's wonderful to hear you enjoyed your time here. We do apologize that we were unable to accommodate the standard of touring options which you had preferred. We are typically able to offer services in several price ranges and styles so this is something we will be sure to look into.
Thank you again for taking the time to provide your comments as we are always very interested in designing the best custom travel experience to suit our individual clients.
Kind regards,
Barbara Rake
Customer Relations Manager
Japan custom itinerary
worked with Donna Van Buren for a custom Japan itinerary. Donna is very knowledgeable and was very willing to share information and details that helped make our clients trip most memorable!
2019年5月2日
自発的なレビュー
Swain Destinations からの回答
Dear Rosemary,
Thank you for sharing your feedback and we are delighted to hear that you have enjoyed working with Donna for your clients' Japan itinerary. We are very fortunate to have Donna at Swain Destinations. She is a wealth of information and always so eager to use this knowledge to enhance each clients' travel experience. Thanks so much for your continued support of Swain Destinations.
Kind regards,
Barbara Rake
Customer Relations Manager
Completely satisfied
We had planned to do our trip on our own and kinda stumbled into Swain when we saw a tour that matched our time in New Zealand. We didn't need much customization but we loved the way we and Swain worked together. We knew they would pick the type of hotels we wanted and schedule the day tours that would not disappoint. We felt "on our own" in a good way, but there was always someone to transport us to/from the airports and train stations. In other words, they took the anxiety out of trip and prevented disappointments. We thought it was a great way to travel and have nothing but praise for Swain and those we encountered on our journeys.
2019年5月1日
自発的なレビュー
Swain Destinations からの回答
Dear Bill,
Thank you for sharing this wonderful review and we are thrilled to hear that you were so pleased working with Swain Destinations on your recent adventure to New Zealand. It is always our goal to provide the best experiences to match our individual travelers and so we appreciate your taking the time to post your feedback. I hope we have another opportunity to assist you in the near future!
Kind regards,
Barbara Rake
Customer Relations Manager
Swain did an Amazing job for our…
Swain did an Amazing job for our clients and their trip was wonderful.
Thank You Catherine!!
Olivia Carter
All World Travel
2019年4月26日
自発的なレビュー
Swain Destinations からの回答
Dear Olivia,
Thank you very much for this review and we are so pleased that your clients had a wonderful time on their trip! We will make sure to pass along these nice comments to your consultant, Catherine. We sincerely appreciate your support of Swain Destinations and will look forward to working with you again!
Kind regards,
Barbara Rake
Customer Relations Manager
Clients were happy with the Swain…
Clients were happy with the Swain services in Australia.
After a few glitches in the planning process and not being able to reach Grant, the planning agent for 3 weeks, everything worked out well.
2019年4月23日
自発的なレビュー
Swain Destinations からの回答
Hi Josefine,
Thank you so much for taking the time to share your feedback on your recent experience working with Swain Destinations and we are so pleased to hear your clients enjoyed their travel arrangements in Australia. We do apologize that the planning process did not go as smoothly as it should have and we will make sure to follow up with your comments.
We do hope we have another opportunity to assist you in the near future and thank you very much for your support.
Kind regards,
Barbara Rake
Customer Relations Manager
Another wonderful tour arranged for my…
Another wonderful tour arranged for my clients. This time to Japan.
2019年4月18日
自発的なレビュー
Swain Destinations からの回答
Dear Michele,
Thank you very much for sharing this review and for providing us with the opportunity to assist you with your clients' trip to Japan. We appreciate your continue support and look forward to working with you again!
Kind regards,
Barbara Rake
Customer Relations Manager
A perfect trip Down Under
Our travel consultant, Kathryn Fischer, listened to our dreams for Australia and made them a reality! She recommended excellently located hotels and enjoyable activities in each location. Our entire trip was a pleasure. I can recommend Swain without hesitation!
2019年4月16日
自発的なレビュー
Swain Destinations からの回答
Dear Nancy,
Thank you so much for sharing this review and we are very pleased to hear that Kathryn was able to turn your travel dreams into a reality! This is our main goal here at Swain Destinations and we are very fortunate to have wonderful consultants like Kathryn who put so much heart and passion into designing trips of a lifetime for our clients. Thank you again for your wonderful feedback and I hope we can assist you with your next travel adventure.
Kind regards,
Barbara Rake
Customer Relations Manager
Great service
I thought that your agent, Connie Campos did a very nice job for me, was very patient with all my clients demands and questions.
2019年4月15日
自発的なレビュー
Swain Destinations からの回答
Dear Peggy,
Thank you for taking the time to share your feedback regarding our destination specialist, Connie. It's wonderful to hear that you enjoyed working with Connie and found her to be patient during the planning process.
We will look forward to working with you again in the near future and thank you very much for your support of Swain Destinations.
Kind regards,
Barbara Rake
Customer Relations Manager
Swain is simply the best, better than all the rest! :-)
I have been working with this family owned company for over 25 years. It is the personal touch they give each client that keeps me coming back.
2019年4月9日
自発的なレビュー
Swain Destinations からの回答
Dear Deborah,
This may be one of our favorite reviews. : ) Thank you for not only taking the time to share your feedback, but also for your 25 + years of partnership. The personal connections are invaluable to us and it has been our privilege to assist you with your clients' travels.
Kind regards,
Barbara Rake
Customer Relations Manager
Never missed a beat and found the best…
Never missed a beat and found the best tours a propos of Australia, that were gems!
2019年4月8日
自発的なレビュー
Swain Destinations からの回答
Dear Roxanne,
Thank you for sharing your feedback and we are so pleased to hear your enjoyed your Aussie touring experiences! Australia is certainly close to our hearts at Swain Destinations. We hope to have the opportunity to assist you again in the future with your travels.
Kind regards,
Barbara Rake
Customer Relations Manager
Swain Destinations
Swain Destinations, for 10+ years, has made each and every day of every single trip an experience of a lifetime.
2019年4月6日
自発的なレビュー
Swain Destinations からの回答
Dear Susan,
Thank you so much for sharing this wonderful review! Creating adventures of a lifetime for our travelers is certainly our main goal here at Swain Destinations and we are very grateful for the opportunities to assist you with your travel adventures.
Kind regards,
Barbara Rake
Customer Relations Manager
Extremely easy to work with and Kathryn…
Extremely easy to work with and Kathryn was very knowledgeable on the product! 5 stars all the way!
2019年4月3日
自発的なレビュー
Swain Destinations からの回答
Dear Bonnie,
Thank you so much for sharing your feedback and we appreciate your 5-star rating! We're very fortunate to have consultants like Kathryn who are terrific at providing such helpful guidance and information. Thanks so much for your support of Swain Destinations.
Kind regards,
Barbara Rake
Customer Relations Manager
Swain Destinations からの回答
Dear Wendy,
We are so pleased to hear that you had a "flawless" trip and thank you so much for sharing your feedback! We hope to be able to assist you with more wonderful travel experiences in the future.
Kind regards,
Barbara Rake
Customer Relations Manager
Dawn Thompson and Swain has always been…
Dawn Thompson and Swain has always been great to work with and clients come back with a lifetime of great memories
2019年1月4日
自発的なレビュー
Swain Destinations からの回答
Dear Scott,
Thank you so much for the wonderful feedback. We are very fortunate to have such a terrific team here at Swain Destinations and Dawn puts her heart and passion into each itinerary she helps to create. Thanks so much for all of your support and Happy New Year!
Kind regards,
Barbara Rake
Customer Relations Manager
I just got back from a trip I booked …
I just got back from a trip I booked through Swain Destinations and it was easily one of the best I've ever had. Everything from the professionalism of the team while planning and booking the trip to the smallest details at each hotel were perfect.
Can't wait to book with them again!
2018年1月26日
自発的なレビュー
Swain Destinations からの回答
Dear Dilan,
Welcome back from your trip, and it is fantastic to hear that you had such a wonderful time! We're very proud of our professional team who ensures that the finest details are always considered, so that all arrangements are perfectly matched to each of our travelers.
Thank you very much for sharing this review, and we look forward to being a part of your next travel adventure!
Kind regards,
Barbara Rake,
Customer Relations Manager
Unforgettable Experience!
Just returned from Australia, which was a magical vacation that I will never forget. I had an amazing time spending New Year's Eve on a boat in Sydney Harbor, Kayaking in Byron Bay, and living in luxury on Lizard Island. Each day was better than the last and I can't wait to book my next trip. Thank you Swain Destinations for creating such an unforgettable experience!
2018年1月18日
自発的なレビュー
Swain Destinations からの回答
Dear Kristen,
Welcome back from your exciting trip to Australia, and we are so pleased to hear that you had an unforgettable and magical adventure! Thank you for sharing this wonderful feedback.
It was our pleasure to be a part of your Australia travel plans, and we look forward to designing another amazing travel experience for you in the near future.
Kind regards,
Barbara Rake
Customer Relations Manager
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。