SwedishFace.dk レビュー 

SwedishFace.dk からの回答

2023年12月28日

Dear Huong,
I am sorry about your experience. I have now emailed you the tracking link to what I can only guess is your correct email.

You have actually entered an incorrect email address, so for those email problems you can not blame us. You have entered gmail.dk in your email instead of gmail.com.

The chat is an AI chat and it should give you a response within seconds, always. If that didn't work, I am really sorry, because then it must have been a technical issue.

If there is anything it can not solve, it shall give you our email address so that you can email us.

For the shipping method, you have yourself choosen BudBee which is delivered to a package locker. I do not understand why you blame us for this either, since you choose it yourself.
For the tracking of this, in addition to the tracking link sent via email (which you did not receive because you entered an incorrect email), you should have received an SMS from us, as well as an SMS from BudBee (or a notification in their app).

Best wishes and a Happy New Year!
Simon

SwedishFace.dk からの回答

2024年3月17日

Hi Marie,
I am very sorry to hear this.
We did not have delayed deliveries at the time, and PostNord should really deliver in maximum 2-3 days according to themselves and that is the service we pay them for. This is a case of a delay by PostNord that is outside of our control.
Actually, we'd be pleased if you direct the feedback directly towards them about this.

Now of course, we have our responsibility, and we want to work with the best shipping companies.
Very soon you will be able to choose Bring as shipping (and we will work directly with them, not through DHL), and we do belive that this will bring (no pun intended) more reliable shipping times.

However, as a last word, no shipping company is perfect. There is no shipping company in the world that can always keep up with their shipping times. We did send the order in time, (same day that you ordered).

Honestly, it is not fair to blame us for this. When you order something online, you need to be aware of and expect that the shipping companies can have delays, no matter which shipping company. This delay from postnord could have happened wherever you ordered from.
We'd appreciate if you could remove this review since we do not deserve it, instead please leave a review for PostNord. Thank you.

Best regards,
Simon

SwedishFace.dk からの回答

2023年12月12日 に更新

Hi Herbert,
UPDATE:
I can see that we have noted a loss of package in transit and that we will send your order once again as soon as we have the product in stock. I can see your email reply that you prefer to have the money back. So we will refund you. I wish you a good day.

ORIGINAL RESPONSE:
I am very sorry about your experience.
There is an extremely high number of orders during Black Friday and throughout the end of November, then an equally large wave of customer service cases follows. Now we have about 10x more customer service cases than usual and we are about 4 working days behind in handling customer service.
We must ask you to be patient and understanding about the situation.
We will respond to your email as fast as we can.

Wish you a great evening.
Best regards,
Simon

SwedishFace.dk からの回答

2023年11月10日

Dear Lui,
I am very sorry that you experienced our customer service as rude. I have checked how our customer service representative have written with you, and I agree that her language can come of as accusing. Really sorry about this.

We have not meant to accuse you of committing fraud against us, and we will continue to work with you to help you out in this case.

It is however an issue that you have immediately thrown the perfume box in garbage. As a general rule of thumb, you shall never ever throw away the original product box if a product arrives broken, no matter what sort of product it is, and no matter what sort of damage or issue it was with the product. Without the product box you do lose your legal right to warranty complaints in those cases.

It is a quite common fraud that customers break their old perfume bottle and then claim that this happened during transport. We have methods that work 100% to identify when they lie.
Frauds of this sort are actually more common than actual broken perfumes in transport.
This is why we must ask for very specific photos, and make some circumstances clear. Very sorry for the inconvenience.

Best wishes,
Simon

SwedishFace.dk からの回答

2023年11月8日

Hej Maria,
Jättetråkig upplevelse. Såhär ska det verkligen inte vara. Vill du återkomma med ditt ordernummer (Ordre ID) så ska jag titta på det.

Det enda jag kan tänka mig att det råkade ske en prishöjning på produkten just då du handlade.

Bästa hälsningar
Simon

SwedishFace.dk からの回答

2023年10月28日

Hi Jacob,
I am really sorry that you had a bad experience buying from us. We have had alot more orders than usual lately, and we are therefore a few days behind in packing and sending orders.
Anyhow, I have now refunded you.
If you are not in a hurry to receive the product, I would recommend you to order again. However, for the time being, and probably for this coming week, it may take 4-5 days until we can send it.
Wish you a great Sunday.

Best regards,
Simon

SwedishFace.dk からの回答

2023年10月19日

Hej Christina,
Jeg beklager meget forsinkelsen af din ordre. Det ser ud til at der har været en forsinkelse hos PostNord. Vi kan se på sporingen, at de faktisk begyndte at sende forsendelsen i nat.

Selvfølgelig får du altid pengene tilbage, eller vi sender produktet igen, hvis det forsvinder under leveringen.

Ønsker dig en god dag
Simon på SwedishFace.

SwedishFace.dk からの回答

2023年10月4日

Hej Emelie!
Ber om ursäkt för att du icke är nöjd.
Vi fick ovanligt många ordrar förra veckan och ligger därför efter i behandling av ordrar och även av kundtjänsten.
Hoppas på förståelse och överseende.
Så snart din order är skickad så får du spårningsnummer både på sms och email.

Önskar en fortsatt trevlig dag!

Mvh
Simon