Sweet Cheeks® Pick 'n' Mix レビュー 

Sweet Cheeks® Pick 'n' Mix からの回答

2022年6月12日

Thanks for the great review Joe. Hope to see you in the orders again soon.

Sweet Cheeks® Pick 'n' Mix からの回答

2022年6月12日

Thanks Hayley. So glad the family love them!

Sweet Cheeks® Pick 'n' Mix からの回答

2022年6月12日

Hi Chris. Sorry to hear that you are not happy but I think that your issue is with Hermes...not ourselves. We use different couriers based on location and weight or parcels and yes...somesimtes they can have issues that are no fault of ours! I can see that you ordered on a Friday evening at 8:11pm and your parcel was dispatched on Monday afternoon. This would be the first chance for us to pick and pack your order fresh as we do not work weekends. You chose the 3-5 working days option for shipping but as the delivery time fell within Jubilee week where there were 2 bank holidays which the courier doesnt class as working days. Your parcel was actually delivered on the Sunday of that week at 21:24pm...which technically does fall within the 3-5 working days that you selected, and shows that Hermes were doing everything they could to make up for the 4 days weekend. I am sure that this is just a slight misunderstanding on your part, but leaving a 3 star review on our profile can really harm businesses such as ourselves. I can also see that within a few hours of you writing this review, your order had arrived...so please feel free to remove this review if you see fit. Many thanks.

Sweet Cheeks® Pick 'n' Mix からの回答

2022年6月3日

Hi Claire. Thanks for the review. We take all feedback gratefully and hear all responses. In relation to your order, it was ordered on a Thursday morning and you paid for 1-2 working days delivery. We dispatched your parcel the next day on Friday. Your parcel was then delivered on Monday afternoon...which is within the 1-2 working days. We do state on our website that delivery time starts when the item is dispatched, not when you place the order. The reason for this is that all our sweets are picked and packed fresh to order. We don't have pre-picked packs of sweets laying around on shelves. I hope this helps you understand why you thought the parcel was delivered late where in fact it was within the 1-2 working days you paid for. We try and make sure we send the parcels our asap...usually next day but in busy times the dispatch time can increase. That all being said, we hope you enjoys the sweets and hope to see you in the orders again soon.

Sweet Cheeks® Pick 'n' Mix からの回答

2022年5月17日

Thanks for your great review. So glad you liked them!

Sweet Cheeks® Pick 'n' Mix からの回答

2022年5月17日

So glad they went down well for your party! Thanks so much for the great review and we hopr to see you in the orders again soon, Danielle!

Sweet Cheeks® Pick 'n' Mix からの回答

2022年5月17日

Glad we could be of service Kevin! :)

Sweet Cheeks® Pick 'n' Mix からの回答

2022年4月25日

So kind Rebecca! It makes us so happy when we see reviews like this from our amazing customers! Hope to see you in the orders again soon!

Sweet Cheeks® Pick 'n' Mix からの回答

2022年4月12日

Thanks so much Mathew! Great to see you back in the orders again. Hope you enjoy your sweets!

Sweet Cheeks® Pick 'n' Mix からの回答

2022年4月12日

We try our best! :)

Sweet Cheeks® Pick 'n' Mix からの回答

2022年4月12日

Thanks Antonia. We love reviews like this! Hope to see you in the orders again soon!

Sweet Cheeks® Pick 'n' Mix からの回答

2022年4月11日

Glad you liked them Caroline. Thanks for your order!

Sweet Cheeks® Pick 'n' Mix からの回答

2022年4月11日

Hi Alix. So sorry that you didnt appear to enjoy your sweets. We can assure you that all our sweets are fresh when packed, and also double heat sealed at source, so they arrive in the best condition possible. I think this issue may come down to personal taste and that is why we give our customers over 80 options of sweets to choose from. Unfortunately, some sweets are not going to be to everyone's taste, whereas others may love them! It really is very subjective. Its a shame you can't remember which sweet was not to your taste as you could avoid selecting that next time in your custom mix. We hope you decide to try us again in the future.

Sweet Cheeks® Pick 'n' Mix からの回答

2022年4月12日 に更新

Thanks Jessie. We hope you enjoy your order!

Sweet Cheeks® Pick 'n' Mix からの回答

2022年3月15日

Thank you so much for your great review of our sweets! We try our hardest for our customers, so it means alot when we make you happy! Hope to see you again soon in the orders! Look out for our offers around payday!

Sweet Cheeks® Pick 'n' Mix からの回答

2022年3月15日

We like to think so too! :) Thanks again for your order and the review!

Sweet Cheeks® Pick 'n' Mix からの回答

2022年3月15日

We only use the best quality pick n mix sweets as we pride ourselves on giving the best choice for our lovely customers. But you are right...there is quite a lot of rubbish out there!

Sweet Cheeks® Pick 'n' Mix からの回答

2022年6月12日 に更新

Hi Chris. As we explained in our various emails to you...you appear to be confused as to what you have paid for. We actually do not offer "next day" delivery for any of our products! We never have offered next day delivery.

It doesnt say this anywhere on our website or give that as a shipping option!



It actually states 1-2 "working" days from dispatch, which is what you selected.

You ordered on Thursday evening and it was dispatched the next day. It was then delivered on Monday afternoon, which is within the 1-2 "working" days.

"Working days" is a universal term which means Mon-Fri...the working week! We are sorry that you seem to have misunderstood this term and feel it nessesary to leave a 1 star review, even though you have ordered from us many times before!


**UPDATE - 12 June 2022** Hi Chris, As you have continued to order from us despite leaving a 1 star "not to be recommended" review....would you consider removing this review as a gesture of good will? 1 star reviews can really harm businesses such as ours, and you obviously still like our products as you continue to order from us. Many Thanks

Sweet Cheeks® Pick 'n' Mix からの回答

2022年3月7日

Thank you so much for you kind review. We hope you enjoyed the sweets and we look forward to hopefully seeing you in the orders again soon.

Sweet Cheeks® Pick 'n' Mix からの回答

2022年2月16日

Hi Sinead. I'm sorry you feel like the delivery was no quick enough. We do state on our website that your shipping time only begins when your parcel is collected by the courier...not when you place the order!

You ordered on a Monday evening and your sweets were mixed fresh and dispatched on the Wednesday. You had selected 1-2 working days as your shipping option and it was delivered to you on the Friday afternoon the same week, which was within the selected timeframe.

Unfortuately I think you may have misunderstood, or not read the explanation of this that we place on the checkout form, or in our FAQ's.

I hope this helps.