Sweet Mouthful Mixes レビュー 

My daughter was desperate to buy some sweets. And some were not as described when she got them. Bon bons that have chocolate in the middle.

* This review was edited following the company rectifying the situation

Goods originally ordered 2nd July and never arrived - contacted seller who blamed courier but then didn’t follow up despite promising a replacement delivery - then communication stopped. however…..following this, out of the blue received an email from the new owner of the company who was working through the backlog of issues with customers - so hopefully the company will have fairer weather ahead

About the only good thing about this was the chocolate goods, which I only had two items of.

The sweets tasted cheap and sickly, and I ordered apple flavoured laces and received cola. I specifically asked not to make any replacements if they did not have what I requested and yet I was given cola, which personally makes me feel ill. The flavour bled onto the other sweets as well.

Disappointed.

I contacted this company multiple times after my order failed to arrive. Initially, they blamed the courier and told me they would investigate. After several follow-up emails from me, they eventually said they would send a replacement order and that I would receive a dispatch confirmation with new tracking details.

That confirmation email never arrived, and after I asked for a refund, they stopped responding altogether. I was left chasing updates throughout the process, with no proactive communication and no resolution.

Mistakes with couriers can happen, but what disappointed me most was the lack of customer service. Promises were made but not followed through, and I was ultimately ignored when I requested a refund. Based on my experience, I can’t recommend this company.

I don't usually write reviews, but this company was beyond awful and outright lied to me. Do not be sucked in by their social media videos.

I ordered at the end of April. Order "dispatched" the beginning of May. After waiting a week with no further tracking, I contacted them. They replied quickly, telling me about warehouse delays, apologising and that it would be dispatched that day. (11th May)

By the 14th, still nothing. I emailed again, they replied saying it was still awaiting collection from Royal Mail. So they lied. 22nd May, they claimed they physically dispatched it. Still no tracking updates. 28th May (after me needing to email twice) they claim again that they've dispatched it (for a third time now). They say if there's no tracking by the next day, they would replace or refund. To no one's surprise, it didn't move. They didn't respond again till June 2nd, and said they wouldn't do anything until they'd contacted the courier. I informed them I'd be disputing it with my bank.

My bank has refunded me for now, but they've actually had the gall to challenge my dispute, despite obviously never sending the product! The tracking code still shows "we're expecting it" because they obviously never sent it out.

Avoid at all costs.

A below average experience for the premium charged. Sweets are squashed out of shape - my “pick your own” looked slightly better than the “mystery bag”. I wasn’t expecting a perfect product at this price but some of the sweets in the mystery bag were so clearly out of date that the wrappings were faded. I’d actually question the health & safety implications of offering crao like this to a customer. They went straight in the bin as there’s no way they were edible. I really should have read the reviews first!

I purchased from this shop twice. The first time was great , no issues, arrived on tim etc.

However the second time I ordered a next day delivery, after a week and a half and no delivery I emailed them about what was going. Every day I was given a different reason, I then asked for a refund. Intially they either ignored or refused. Until I informed them if they did not I would contact my bank. They then stated they would issue a refund and went silent again. Two weeks later I called my bank. No refund had been started so I asked for a charge back and got it within minutes.

For anyone else that they say no to , for no delivery etc. , talk to your bank or paypal etc.

Absolutely appalling experience.
My 14-year-old son spent £22 of his own money on 17th May to order a gift for me and even paid extra for next-day delivery. We are now on June 8th and the order still has not arrived.
Initially, we were told there were warehouse issues. Whilst unfortunate, that is not the customer's responsibility, especially when next-day delivery has been paid for.
After further delays, we were informed the item had finally been dispatched 3 weeks later, only for it to be returned to the sender. At this point, after waiting weeks beyond the promised delivery date, I requested a refund as we no longer wanted the order.
The company has refused to refund us and instead insists on sending the item again once it returns to them, despite the fact that they have completely failed to fulfil the service that was paid for.
The most frustrating part is the lack of accountability from renz who responds pointless emails. We paid for a product and next-day delivery. Neither was provided. Instead, we have been given excuses, delays and poor customer service.
Having now looked on Trustpilot, I can see that many other customers appear to have experienced similar issues involving delays, communication problems and difficulties obtaining refunds.
I have now had to open a claim with my bank in an attempt to recover the money.
What should have been a thoughtful gift from a 14-year-old child has turned into weeks of stress and disappointment. I DO NOT KNOW HOW YOU SLEEP WELL AFTER TAKING CHILDRENS MONEY
I would strongly advise potential customers to think carefully before ordering.

I ordered at start of May and have still not received my order despite emailing on several occasions. The website was also a nightmare to navigate and find the sweets my niece wanted, and my basket kept emptying and the sweet options changing. Would never use again!

My daughter ordered a load of stick chews, they advised it had been dispatched but tracking showed it hadn’t. It took about 2 weeks to arrive and when it came every single sweet was out of date, some by 2 years!

Absolutely discussed with this service, despite it saying with would be next day delivery it took 2 weeks to arrive. Half the order was not in stock so they added different stuff which was up to 2 years out of date !!! Absolutely discussed!!! DO NOT ORDER FROM HERE

Ordered product which indicated they were for next day shipping. When product didn’t arrive one week later I contacted customer services who advised it was next day shipping, but there was no commitment on dispatch. This is misleading and pointless!

Customer service was responsive and apologetic, blaming a warehouse move, but it was a cut and paste apology that had obviously been used on a regular basis.

The products themselves were really nice. Tasty, packed well and good quality.

I actually would purchase again, but order well in advance of intended birthday!!

Stay away from this company at all costs.

I made an order (the 2nd largest bucket, forget how large. 2.5kg I think?) back in early October more than half a year ago hoping it would arrive by Halloween but since it was based in Britain I understood if they couldn’t get it to me that fast as I live in Canada.

What happened next I’m recounting the days off the top of my head but sometime after in mid October I got an email saying some of the sweets I asked for weren’t there. We did some more exchanges until we landed on some they did have in stock and I came away with it appreciating them reaching out as well as the timely replies and was satisfied with the above and beyond customer service especially given the time difference.

I then get an automated email from them with my order number in the subject line advertising to me some of their products and deals and how I’m enjoying my order and I responded to it saying that it had not arrived yet, acknowledging that it’s possible that the Canada Post strikes could be adding the time. They responded showing their concern and that they would email me when they have an update.

An update never came. Fast forward to the beginning of January and I email them notifying that I had not received my order and it had been 3 months since I made the order and when it can be considered lost in the mail. They got back to me and said they will contact the team and arrange another order or a refund. They didn’t ask for my order number or my mailing address so they could execute any of these things so I just assumed they traced my email address to my October order and intended to add it to the order queue. Because they go out of their way to market themselves on social media I just assume they are swamped with orders and just set it and forget it as time will pass by quicker if I don’t think about it and a resolution to this issue will come before I know it.

I then did totally forget about it for a little while until their social media posts made their way back onto my feed 2 months later in March and yet again no update came and enough time had passed for Canada Post to catch up as I had been receiving other packages from them since this order. At this point I’m a little fed up and my friendly tone disappears for a more blunt one and I contact them again asking for an update on whether or not I will get a new order or my money back. They responded the following Monday apologizing and that they were going to send me a new bucket of candy. I was partially thrilled that some decision was made and thanked them and looked forward to my order but intending on blocking their email from advertising to me as this process has been very frustrating. Again they didn’t ask for my order number or my mailing address so I just assumed they traced my email to the order again.

It is now almost June. It has not arrived. I’m done trying and they have essentially stolen roughly 100 bucks Canadian from me.

If you want a bucket of candy, stay away from these thieves. Spend the extra money on a big bag or bucket of candy at your local bulk store. It’s more worth it to pay the extra money knowing you will never have to experience this incompetent level of service as well as getting to have it right away rather than waiting for it to cross and ocean or continent.

To Sweet Mouthful Mixes, shutdown your company. Or atleast don’t offer it to people overseas as you clearly are unable to competently run a business with international shipping.

AVOID AT ALL COSTS! This company is a scam. Placed an order over 4 weeks ago, money left my account and it’s still not arrived. Just keep getting fobbed off with auto generated AI messages.

My order took over a week to come - I didn’t mind as first as it was just before Christmas but then saw recent social media content about how the workers were going above and beyond to get larger orders out in time. When I asked for a refund it was refused and was given the excuse of it being a small family business - however it was clear if I placed a larger order there would not have been a delay even though it was a family business.

What annoyed me the most was when the sweets arrived 50% of them tasted stale - I’m not sure if this is because of the time it takes for the order to be packaged and sent out or if the sweets were just stale. I saw some previous comments and social media content that people have complained the sweets were stale and this was tested and denied but I’m starting to think for smaller orders this might be the case whether it’s the timing of shipping or just low priority to smaller orders.

The sweets come at a premium price and from the service and quality of the product I wouldn’t be ordering again and would strong advise small orders not to be placed.

First time their website did not hold my shipping info and had near argument via email about it being MY fault and not possibly their system and never arrived.

after leaving BAD taste in my mouth I did try a 2nd chance and again let down. I ordered and told was tracked fast postage which I PAID for!
Result 1 week later still waiting and missed event.
Reply - should have said something at time of ordering about them moving warehouse and delays.

Outcome: Nothing - just suck it up and they say it is now sent to post.

This is now me done with this company - they wont even offer refund on postage - DISGUSTING!
BEWARE!

I was pleasantly surprised by the size of the bucket and how full it was, far more than I had envisaged. In these crazy times when food prices are rising and everything is getting smaller, this is really good value. A couple of my choices were out of stock but I was more than happy with the substitutes. There are a lot varieties I haven't seen before and I'm looking forward to trying them all. Thank you.

So bad, the sweets I ordered were out of stock, instead of refunding my order as I didn’t want anything else they said I had to get something I didn’t want and hadn’t ordered as theyd already mixed them and refused to refund me
Never trust this company

Ordered a 5kg bucket of sweets with 25 items. Was shipped promptly on the following Monday. Was exactly as described. Should keep the sweet tooth happy for a few months, many thanks!

This entire order was a complete mess. I ordered the sweets before their cutoff time on the 16th, with next day delivery, and they marked them as dispatched on the 17th. With this being the case, I expected the sweets to be delivered on the 18th. However, when I checked the provided tracking he following day, to see if there was a delivery time, they had not actually dispatched it. When I contacted them about the matter to find out what was going on, I was told that they mark items dispatched before they actually are, and that it may take up to three business days from the order being placed for the order to be dispatched. With this being the case I expected the order to be recieved by Saturday at the latest, but low and behold, Saturday came, and they still hadn't shipped it. I mailed them on both Thursday and Friday for Updates, but they didn't get back to me until Monday. In the Friday message, I made it clear that if it was not dispatched that day, I would like them to refund the order instead of dispatch it, because the sweets were for an event on the Sunday. Instead, they refused to cancel the order, and dispatched it, or most of it at least, the following Monday. I intended to refuse the parcel, though they had made it clear they would not refund the sweets if they were refused, but I was out when it arrived so it was delivered to the standing Safe place. However, the one item that had a clear best before date, the brain licker, was more than a year past it, and the case of Cadbury Curly Wurly were entirely missing. This company has not managed to do a single thing correctly thoughout my order, and assuming this to be their standard practice, I couldn't suggest the company to anyone.
(e) edited to add that all the freeze dried sweets with wrappers also have BB/UB dates in 2024.