Ordered the product some time ago (although still in warranty), installed on admittedly heavy curtains (but way below their described weight threshold), the product simply didn't work, the device did... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I was approached by their representative named Jonathan who was extremely good. He not only listened to my needs patiently but also was really helpful. He had good in-depth knowledge of the industry a... もっと見る
Similar to some other people, we are having a very strange experience with them and it does feel like a scam. We went on their website and selected an energy supplier but a week later, no news from th... もっと見る
Daniel Williams the agent who called was very polite and patient. He answered my questions and didn’t mind going back through some details. Overall it was a pleasant call and some great assistance in... もっと見る
企業情報
当該企業による記述
It's your choice!
連絡先
Ittria Ltd, Suite 4, Adam Ferguson House, Eskmills, EH21 7PB, Musselburough, 英国
- andrew.gordon@ittria.co.uk
- switch-it.co.uk
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューに回答していません
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very good and polite
Very nice conversation and willing to help get the best deal suited to me aswell as very informative
Something is strange
Moving into a new London apartment and got a call from Rent4Sure? Switch-it? Homebox? Home Telecom? Ryan told me he was calling from Rent4Sure, but I get emails from the other mentioned companies instead. This is called lying. He asked to get me started on an energy supplier and internet, which is all great, but I wanted to think about it first and asked him to send me his suggestions and pricing comparisons. No, he pressured me into making a decision then and there because he can only give confirmed pricing offers over the phone. That's not what I wanted, and you can most certainly give me a range over email. What's more annoying is that there was so much noise in the background, it was so difficult to hear him. He suggested Rebel Energy as providing the best deal, except when I looked them up myself, it had the worst reviews, especially on customer service. That's really strange coming from someone who insisted I sign up with Home Telecom instead of Virgin Media, claiming that Virgin Media had comparably terrible customer service. I believed him and provided my debit details...when I really should have hung up immediately. I will be cancelling all orders.
Interestingly, when I email Switch-it support, support[at]switch-it.co.uk, I got a notification saying the email address does not exist. Their order confirmation email also claims they provide live chat support, but that is not found/accessible on their website.
Everything could very well be fine, but the whole experience was just too strange for me to trust them...it feels like a scam.
Good service
Daniel Williams the agent who called was very polite and patient. He answered my questions and didn’t mind going back through some details. Overall it was a pleasant call and some great assistance in getting ready for the new property
very friendly and efficient service
Unreliable and unresponsive
I really want to warn people off this company. I've had no satisfactory information from them about my switch. As a result I have the original energy supplier of the property continuing to act as if they supply the energy.
Unresponsive customer service - actually not even an automated response acknowledging my questions.
Very, very poor.
Jay Brown
Jay was extremely helpful and friendly in help me setting up my energy. I really appreciate it.
this process was very stress free due…
this process was very stress free due to Jay Brown being clear when explaining different energy packages and prices. He found me the best one that suits my funds and needs. Thank you for your help and services Jay Brown.
No way to contact and nothing since first email!!
Submitted switch over a month ago and yet to hear anything. Extremely worried we will be hit with a huge bill in our new place.
Tried looking for email or phone number and have failed, emails have bounced back. Very dodgy!!
Couldn't be more simple to do.
Probably saved me a day of searching for the best deals. Literally took under a minute to get a great deal on my gas and electric. Thank you!
Offer comprehensive information and…
Offer comprehensive information and explanation of what to expect.
Its so nice speaking to Brain as he takes his time to explain in detail what one needs to know
Great experience
Very poor customer service experience
Very poor customer service experience
They don't respond to calls or emails
Very easy to use process
As i expected- to the point
Unable to contact switch it,selected…
Unable to contact switch it,selected electric company had no knowledge of our account so no electricity when we moved in to new property
Thank you for excellent service
Thank you for excellent service. You are definately worth a 5 star.
Clear, helpful and reassuring
The caller Chloe was clear and helpful and explained everything very well. The experience overall was very reassuring.
good experience
First class service
Chloe was so professional, great telephone manner, a asset to your company
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