Katie was extremely friendly, a great credit to the support team at Switchboard free, who, by the way, are all really nice! I never think twice about calling if I need a bit of support, as I know t... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
So far, we've been very impressed. We'd been with our previous telecoms provider for over 10 years, but over time we felt increasingly neglected and frustrated. It seemed they did everything possib... もっと見る
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Sharon and Katie were absolute treasures. Sharon supported me very patiently while I went through the process of setting up. Paying by bank transfer was simple. I then needed some tech reassurance tha... もっと見る
企業が回答しました
Awful Doesn’t work properly it’s hard to have a conversation I paid upfront for a year told them I would not renew then this morning over £170 was taken from my account on an expired card I call... もっと見る
企業が回答しました
企業情報
当該企業による記述
SwitchboardFREE is one of the largest providers of business phone numbers and VoIP systems in the UK, helping over 95,000 customers access low-cost, professional business phone systems while ensuring they never miss a call. It offers a dedicated UK support team, no long-term contract with just a 90-day initial term, and the flexibility to cancel anytime with only a 30-day notice period. Customers benefit from excellent UK customer service and an easy cancellation process—simply provide 30 days’ notice, clear any outstanding bills, and confirm security details, and that’s it!
連絡先
Sea Lake Road, Lowestoft, Suffolk, , NR32 3LQ, Lowestoft, 英国
- 02031891213
- support@switchboardfree.co.uk
- switchboardfree.co.uk
4.2
ほぼ満足
494件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 50％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Be careful
Be careful. Minimum 90 day contract for what i believed to be a 30 day rolling service. Then another 30 days notice period to exit. So 4 months charges just for a digital landline i didn't use. Will not recommend. Sorry i signed up. Will try Air landline in the future, there is no contracts or "legal emails from customer support" who make you feel intimidated that you locked into contracts and MUST pay extra 30 days to leave.
2026年2月19日
自発的なレビュー
Always happy to help resolving any…
Always happy to help resolving any minor issues and well priced!
2026年2月17日
自発的なレビュー
SwitchboardFREE VoIP Phone Systems からの回答
Thank you for your kind words, Adam. We’re so glad to hear you’ve found our team helpful and that you’re happy with our pricing. Providing great support and value is exactly what we aim for.
If you ever need anything, we’re always here to help.
Best wishes,
The SwitchboardFREE team
the username and pasword you gave are…
the username and pasword you gave are not working. when we were chatting, you are almost not there to answer.
2026年1月30日
Great customer service
Excellent customer service, sorted my issue straight away.
2026年2月10日
自発的なレビュー
SwitchboardFREE VoIP Phone Systems からの回答
Thank you for your great review, Michael! We’re so pleased to hear your issue was sorted straight away and that you had an excellent experience with our customer service team.
We’re always here if you need us.
Best wishes,
The SwitchboardFREE team
I used the online chat to resolve a log…
I used the online chat to resolve a log on issue I was facing. It was all resolved and we were able to access our app again. I also asked to separate two accounts which I thought might be a nightmare to sort - it wasn’t! It was done straight away and I’m good to go. Thanks to Zoe for her patience and help!
2026年2月9日
自発的なレビュー
SwitchboardFREE VoIP Phone Systems からの回答
Thank you for taking the time to share your experience, Louisa. We’re so pleased everything was resolved quickly via live chat and that separating the accounts was easier than expected.
Zoe will be delighted to hear your kind words, we’ll be sure to pass them on. Thanks again for your lovely feedback!
Best wishes,
The SwitchboardFREE team
Helpful staff, easy onboarding
Staff were helpful and polite, no issues at all during onboarding. Would recommend to any small business.
2025年11月3日
SwitchboardFREE VoIP Phone Systems からの回答
Thank you for your kind review, Philip. We’re so pleased to hear that you found our team helpful and polite, and that your onboarding experience was smooth and hassle-free.
Your recommendation means a lot to us.
Best wishes,
The SwitchboardFREE team
Amazing experience from the beginning
Amazing experience from the beginning . Very easy to cmmunicate and straightforward. Cheers to Zoe .
2026年2月4日
自発的なレビュー
SwitchboardFREE VoIP Phone Systems からの回答
Thank you for your fantastic feedback! We’re so pleased to hear you had an amazing experience from the very beginning and found everything easy and straightforward.
We’ll be sure to pass your cheers on to Zoe, she’ll really appreciate it!
Best wishes,
The SwitchboardFREE team
SwitchboardFREE VoIP Phone Systems からの回答
Thank you for your review, Chris, We’re delighted to hear you found our service fast and efficient.
If you ever need anything, we’re always here to help.
Best wishes,
The SwitchboardFREE team
Not the best experience
Not the best experience, it took nearly a week to get support to set up the voip phone, it was then auto configured to charge for basic services without making it clear they were chargeable take care using this company as there not that customer focused
2026年1月1日
Top quality product and support
Professional, efficient, available support with a superb product at the right price. Recommended!
2026年1月9日
自発的なレビュー
Laura was so helpful
Laura made my experience great - with ideas of how to solve my problem when things were not as straight forward as we thought
2026年1月9日
自発的なレビュー
Blocked my account without reason.
2025年12月28日
Easy to set up
The Sales team went above and beyond to ensure that we had the UK area code that we needed to match our address. The sign up was easy to do and the line was active immediately after payment and download of the desktop and mobile app was completed. There was a glitch a few days later with connectivity which was resolved with a reset our end.
2025年12月4日
Great customer support
Zoe was very helpful in setting up my account. I was having technical issues but she was fantastically knowledgeable and supportive in rectifying the issues.
Highly recommend SeitchboardFree for those wanting a great virtual landline, with great customer support.
2025年12月16日
自発的なレビュー
OH MY GOTA DEBT LEtTER FROM SOME -ZOE…
OH MY GOTA DEBT LEtTER FROM SOME -ZOE KING. ESCALATIONS TEAM ETC YOU CAN IMAGINE. EFFING AVOID. NUFF SAID.
2025年11月27日
自発的なレビュー
Katie made is simple and easy
Katie made is simple and easy, very friendly and problem solved in minutes! Thank you
2025年11月27日
自発的なレビュー
EXCELLENT SERVICE 5*
Absolutely amazing service from switchbaordFree. In particular I would highlight Adam who was extremely helpful and talked us through all the options and setup. Can't recommend highly enough!
2025年11月14日
自発的なレビュー
Extremely helpful
Extremely helpful, a brilliant service and amazing communication.
2025年11月21日
自発的なレビュー
Zoe from Switchboard was incredibly…
Zoe from Switchboard was incredibly quick and efficient in setting up my phone lines exactly the way I needed them. She also handled the personal prompts seamlessly. Having the softphones and app has been extremely useful — it makes the business feel more streamlined, organised, and professional. Highly recommend!
2025年11月20日
自発的なレビュー
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