Switchd レビュー 589

Switchd からの回答

2025年8月7日

Hi Andrew,

Thanks for the feedback! We're really pleased to hear that the hassle-free setup and automatic switching are delivering exactly what you were looking for. Making it simple to get the best gas and electricity deals, without the need to constantly check or compare.

It’s great to know it’s working well for you, and we appreciate you taking the time to share your experience.

Kind regards
The Switchd Team

Switchd からの回答

2025年8月7日 に更新

Hi Tina,

Thank you so much for sharing your feedback. We're glad to hear that our service is delivering on its promises, saving you money, keeping things simple, and maintaining a high standard of professionalism.

Thanks for being a member and supporting our mission!

Kind regards
The Switchd Team

Switchd からの回答

2025年7月18日

Hi Arthur,

Thanks for your feedback! We’re glad to hear you found the process efficient and straightforward.

That’s exactly what we aim for. We know deal hunting can be time-consuming, so it’s great to know our approach is making it easier for you.

Here’s to more savings ahead!

Best wishes
The Switchd Team

Switchd からの回答

2025年7月8日

Hi Tim,

Thank you for taking the time to share your feedback.

We always use the most up-to-date usage figures when arranging your switch to ensure you’re placed on the most suitable tariff. However, it’s your energy supplier who manages your direct debit and handles any credit refunds. Typically, suppliers review your account every three months and may adjust your payments based on your usage and account balance.

You are entitled to a refund of any credit balance, provided there is at least one month’s worth of direct debit remaining on the account. However, most suppliers won’t automatically process refunds unless specifically requested, as many customers prefer to build up a buffer. While we’re happy to help raise a request on your behalf, the final decision rests with the supplier.

If you have any further questions or need assistance, please don’t hesitate to contact us at team@switchd.co.uk.

Kind regards

The Switchd Team

Switchd からの回答

2025年7月8日

Hi,

Thank you for taking the time to share your feedback, and we're genuinely sorry to hear about your experience.

Our system doesn’t take into account whether your account has a credit or debit balance. As a result, the direct debit amount shown in our email about your new tariff may differ slightly from what you're currently paying with your supplier. However, rest assured that it's based on your actual property usage. The switch is always made with the aim of securing the lowest available unit rates and standing charges at the time.

Have you already been in touch with us regarding this? Suppliers are required to honour all cancellation requests made within the 14-day cooling-off period. If you haven’t already, please reach out to us at team@switchd.co.uk with your name and property address, and our team will be happy to investigate further for you.

Kind regards,
The Switchd Team

Switchd からの回答

2025年7月3日

Hi Joanne,

Thank you for sharing your feedback! We're so pleased to hear everything went smoothly and that you didn’t have to lift a finger. That’s exactly how switching should feel effortless, automatic, and perfectly timed.

We’ll keep working in the background to make sure you’re always on a great deal, with zero hassle.

Best Wishes,

The Switchd Team

Switchd からの回答

2025年7月3日

Hi Alan,

Thank you so much for the 5-star review! We're glad to hear that you’re happy with how we monitor and switch your energy supplier just as promised. Helping you stay on the best deal without the hassle is exactly what we're here for.

Thanks again for trusting us to manage your energy!

All the best,

The Switchd Team

Switchd からの回答

2025年6月25日 に更新

Hi Michael,

Thank you for taking the time to leave your feedback. We're sorry to hear that your experience didn’t meet expectations.

At the time of the switch, the supplier we recommended was offering the most competitive rates available, even if the immediate savings felt minimal. We appreciate that the benefit may not have felt worthwhile to you, and we’re currently looking into a possible technical issue that may have affected your experience, our sincere apologies for that.

Providing regular meter readings helps ensure your usage is kept up to date, allowing us to match you with the most accurate and beneficial deals from the start.

We’re always working to improve and hope to offer you a smoother experience next time.

Best wishes

The Switchd Team

Switchd からの回答

2025年6月24日

Hi Karen,

Thanks so much for your 5-star review! We're delighted to hear your transition was easy. That’s exactly what we aim for smart switching made simple.

Your support means a lot to us. We look forward to helping you stay on the best energy deals in the future.

Best wishes

The Switchd Team

Switchd からの回答

2025年6月24日

Hi Bill,

Thank you for so much for your review. We're thrilled to hear that we could take the hassle out of switching for you and keep you updated throughout the process. Making energy simple and stress-free is exactly what we're here for!

Thanks for being a member and supporting our mission.

Kind regards

The Switchd Team

Switchd からの回答

2025年6月4日

Hi Kostas,

We’re sorry to hear that you’re unhappy with the switch. Our goal is always to make sure our members are on the best possible deal, and we’re sorry that we didn’t meet your expectations this time.

Our system is designed to automatically process a switch when it identifies a guaranteed saving of £50 or more. We always allow time for cancellations, but after checking our records, we couldn't find any prior communication requesting a cancellation. Could you please let us know how and when you contacted us, so we can look into it further?

While we can see that a request to pause your Switchd account was submitted on 24th May, by that point the switch was already in progress. It’s important to note that pausing your account doesn’t cancel an ongoing switch it simply prevents future ones from being initiated.

We’d be more than happy to help you get your supply switched back. Please email us at team@switchd.co.uk with confirmation of your earlier request, and we’ll do all we can to support you from here.

Best regards,
The Switchd Team

Switchd からの回答

2025年6月4日

Hi Catherine,

Thanks for taking the time to leave a review! We're so pleased to hear you got a better value deal without any of the hassle. That’s exactly what we're here for doing the hard work so you don’t have to.

If there's ever anything else we can help with, just let us know.

Best wishes,

The Switchd Team

Switchd からの回答

2025年6月4日

Hi Jo,

Thank you so much for your review! We're really glad to hear the switch went so smoothly you hardly noticed, except for the savings. That's exactly what we aim for: hassle-free switching that just works in the background.

If you ever have any questions or need anything at all, we're here to help.

Kind regards

The Switchd Team

Switchd からの回答

2025年5月23日

Hi Andy,

Thank you so much for your kind review! We're happy to hear that the switch to your new supplier was hassle-free. Making the process easy and seamless for you is exactly what we aim for.

Best wishes,

The Switchd Team

Switchd からの回答

2025年5月14日

Hi James,

Thanks so much for your review! We're thrilled to hear that you’re finding the service easy to use and that you're always on the best deal. That’s exactly what we strive for—simple, stress-free savings without the legwork.

Warm regards
The Switchd Team

Switchd からの回答

2025年5月14日

Hi Osmund,

Thanks so much for your kind review! We're delighted to hear that you found the process effortless. Taking the hassle out of switching and handling everything behind the scenes is exactly what we aim for—so it's great to know that’s how it felt for you.

We’re glad to have you with us, and we’ll keep working hard to make sure you’re always on the best deal.

Best wishes,
The Switchd Team

Switchd からの回答

2025年5月14日

Hi Steven,

Thank you so much for your kind words! We're really pleased to hear you've had a positive experience with Switchd. It's great to know that our team's support and guidance are helping you feel more confident and in control, while we work hard behind the scenes to keep your bills down.

We're always here to make energy switching simple and stress-free, and your feedback means a lot to us.

Thanks again for being part of the Switchd community!

Best wishes

The Switchd Team

Switchd からの回答

2025年5月14日

Hi J,

Thank you for your lovely feedback! We're glad to hear that you've found our advice helpful and the switching process smooth and hassle-free. Making it easy for our members to get the best energy deals is exactly what we're here for, so it's fantastic to know that's been your experience.

Kind regards

The Switchd Team

Switchd からの回答

2025年4月16日

Hi,

Thank you for taking the time to share your experience with our service — we're genuinely sorry to hear how disappointed you are.

We completely understand your frustration, especially given the investment you've made in your subscription and in trying to reduce your energy costs. Our service is built to help members save money through regular switching, and we’re genuinely sorry this didn’t deliver the value you were hoping for.

Switchd is a service designed to switch members to the best available gas and electricity tariffs, and this is made clear across our website and in our communications. At this time, we don’t support EV tariffs, as these are structured very differently and fall outside the scope of what our platform currently offers. With more households now owning EVs, we're certainly looking into ways to expand our service to support EV-specific tariffs in the near future.

As we weren’t aware that you owned an EV — and this wasn’t shared with us during your time as a member — we based our switches on standard usage, in line with our service.

Thank you again for your feedback — it’s important to us, and we’ll continue using it to improve how we communicate and further develop our service.

Kind regards

The Switchd Team

Switchd からの回答

2025年4月16日

Hi Christine,

Thanks so much for leaving us a review. We know how important it is to stay in the loop, so we’re really glad to hear you’ve felt well-informed.

We’re here to make energy switching easy — and communication is a big part of that. Appreciate you being with us!

Best Wishes

The Switchd Team