The Switchd team really do take all the pressure off searching for the best value energy deals. In these uncertain times it’s nice to there is someone you can contact if you have any questions or conc... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Just completed an automated switch to EoN. Painless and simple. Happily, this account has just been recommended by Martin Lewis. This is exactly why I use Switchd in the first place. My only adverse... もっと見る
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Great business. Really simple to use product. Since I first signed up several years ago I’ve not given my energy provider a single thought, as I know that Switchd has everything under control. Custome... もっと見る
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Very good at finding the best deals to save money and also useful how you can adjust your dashboard to suit your requirements. Have knocked one star off as being a lite customer can only contact by e-... もっと見る
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企業情報
当該企業による記述
Switchd automates the process of switching energy deals, so you can be on the best deal, hassle free, always. We search the market every day to find you the best deal and then we do we switch for you. Never overpay for energy again.
連絡先
4.3
優良
589件のレビュー
ネガティブなレビューの 91％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Switchd からの回答
Hi Bob,
Thank you for sharing your feedback!
We’re thrilled to have helped you find the best tariff available and look forward to continuing to help you save on your energy bills.
Kind regards
The Switchd Team
Avoid switchfd at all costs
I have been through hell with switchfd. They have made endless mistakes with my energy supply. They have no telephone access, and they take for ever to answer emails. When they do, they hardly ever deal with the real problem. At the moment I am finding it impossible to find out from switchd who is my energy supplier. It is impossible to deal with the real suppliers because switchd make you use an email address which is not your own. This requires a separate password and you have to remember the email address which switch has invented, Frankly this is a nightmare. Do not on any account have anything to do with them.
2024年11月19日
自発的なレビュー
Switchd からの回答
Hi Stewart,
We’re very sorry to hear about the experience you’ve had with our service.
We always strive to ensure the switching process is smooth and hassle-free, but occasionally, things don’t go as planned. The issue arose due to the current setup of your gas meter, which we were unaware of, preventing the supplier from taking over your supply. However, we’re happy to confirm that your electricity and gas supply has now been successfully switched to Octopus. Your feedback is valuable to us, and we’ll use it to improve our service moving forward.
Best Wishes
The Switchd Team
Difficult to regegester
I cannot contact 'Outfox the Market' because I am unable to do so. They keep asking me for a meter reading, which I am unable to do. I have tried to contact them on numerous occasions.
17/11/2024
I am seriously considering renouncing my 'Switch' account as I now have a bill from my old supplier—not a final bill but a regular bill. I do not believe that I have been switched at all.
2024年11月16日
Switchd からの回答
Hi Peter,
Thank you for sharing your feedback with us. We’re truly sorry for the experience you’ve had with our service.
It appears that your switch to the new supplier went live on 8th November. Please note that it can take 4-6 weeks for your previous supplier to issue your final bill from that date.
We’re committed to resolving this matter and would be happy to assist you further. Please feel free to reach out to us by emailing team@switchd.co.uk with "Trustpilot" in the subject line.
Best Wishes
The Switchd Team
Very difficult and painful experience …
Very difficult and painful experience - took way too long and communication from you was absolutely awful.
2024年11月16日
Switchd からの回答
Hi Peter,
We’re truly sorry for the experience you’ve had with our service. It seems there was a miscommunication during the switching process. We took prompt action to process the switch again and made sure to keep you updated, but unfortunately, we didn’t receive any response from you. We’re happy to inform you that the switch has now been successfully completed. If you have any concerns or questions, please don’t hesitate to reach out to us at team@switchd.co.uk with 'Trustpilot' as the subject title.
Kind regards
The Switchd Team
Everything went smoothly and quickly…
Everything went smoothly and quickly from my initial enquiry to completed switch.
2024年11月16日
Switchd からの回答
Hi Anne,
Thank you so much for sharing your feedback.
We’re thrilled to hear that your switch went smoothly! We truly appreciate you being a valued member of Switchd and helping us fulfill our mission of ensuring you're always on the best deal.
Best Wishes
The Switchd Team
Kurt
Switch was able to found the best deal for my used, saving me more than the other supplier.
And the Switch went so well.
2024年11月15日
Switchd からの回答
Hi Kurt,
Thank you for taking the time to leave us a review.
We’re delighted to hear that your switch went smoothly! As a valued member of Switchd, you can rest easy knowing that we’ll take care of the entire switching process for you. We look forward to continuing to help you save on your energy bills.
Warm regards
The Switchd Team
Easy process but some surprises
It was an easy process to switch and the new deal is good, but I was surprised by being added to a paid Switchd subscription once the switch had completed. It must have been mentioned somewhere in the emails, but it cane as a surprise to me.
2024年10月30日
自発的なレビュー
Switchd からの回答
Hi Sam,
Thank you for sharing your feedback with us.
We apologise for any surprise this may have caused. We make every effort to ensure that all customers are fully informed when signing up for our service. To help provide our service, we charge a small fee, as we do not receive commissions from energy suppliers. That said, we hope you’re enjoying your new tariff and look forward to assisting you with many more switches in the future.
Best Wishes
The Switchd Team
Because I'm fed up of my old supplier…
Because I'm fed up of my old supplier charging wrong.
I had been I USA 3 months using nothing but a tiny freezer all that time, yet the bills did not show it.
I will not accept that kind of treatment. Thank you Gillian
2024年11月12日
Switchd からの回答
Hi Gillian,
Thank you for taking the time to leave us a review!
We’re pleased to have been able to assist, especially with rising energy prices. It’s our priority to ensure you're on the best deal for your needs. We truly appreciate you being a valued member of Switchd and look forward to helping you save even more on your energy bills.
Best Wishes
The Switchd Team
Hassle free switch
Hassle free switch. Excellent communication. No phone calls either.
2024年10月8日
自発的なレビュー
Switchd からの回答
Hi Arun,
Thank you for taking the time to share your feedback with us!
We’re thrilled to hear that the switching process has been easy and hassle-free for you. Your satisfaction is important to us, and we truly appreciate you being a valued member of Switchd.
Best wishes
The Switchd Team
Switch went smoothly
Switch went smoothly. Only problem was request for meter readings when I was away on holiday. Confused me, as I changed to a smart meter last year and was categorically told that this put an end to manual meter readings. Happy with the service given by Mahdi in our lengthy email correspondence to eventually sort this out.
2024年11月9日
自発的なレビュー
Switchd からの回答
Hi Michael,
Thank you for sharing your feedback with us!
We understand that it can take some time for your supplier to receive your meter details and connect to the smart meter. However, we're glad that Mahdi was able to assist in getting everything sorted for you. We hope everything is running smoothly now and look forward to continuing to support you in ensuring you're on the best deal.
Kind regards
The Switchd Team
Switchd does all the work for me
Switchd does all the work for me. I no longer have to spend time trying to work out which is the best electricity company deal for me, and they do all the work of switching for me.
2024年9月27日
自発的なレビュー
Switchd からの回答
Hi,
Thank you for sharing your feedback with us!
We understand that keeping up with energy deals can be time-consuming, so we’re delighted to have been able to assist you in finding the best deal. We hope you’re enjoying your new tariff, and we look forward to continuing to help you save on your energy bills.
Kind regards
The Switchd Team
Really confusing and pretty useless
Not entirely sure I am actually saving money but honestly it’s too complicated to work out how to cancel this. Also the emailing everything via you is super annoying e.g password reset emails don’t come through before they expire so I just gave up. I’m now with a company I’ve never heard of with a terrible website that I don’t trust at all.
2024年11月8日
自発的なレビュー
Switchd からの回答
Hi P,
Thank you for sharing your feedback with us.
We’re truly sorry to hear about your experience with our service. Our auto-forwarding system is designed to ensure that all email communications from your energy supplier reach your inbox automatically. The supplier we’ve switched you to has a solid reputation for competitive rates, and with fluctuating energy prices, our priority is to keep you on the best available deal. Please know that, although you’ve been switched, there’s no penalty for leaving our service—your supplier account and Switchd operate independently.
Best wishes
The Switchd Team
Great customer service
2024年11月8日
自発的なレビュー
Switchd からの回答
Hi Daniel,
Thank you for your kind feedback!
We’re pleased to hear about your positive experience with our service. As always, we’ll keep delivering top-notch support and make sure you’re always on the best energy deal available.
Kind regards
The Switchd Team
Good communication
Good communication, efficient service. Switchd always get me the best deal for my energy needs.
2024年11月6日
自発的なレビュー
Switchd からの回答
Hi Chris,
Thank you for leaving us a review!
We’re delighted to hear you’ve had a positive experience with our service. Rest assured, we’ll keep working to ensure you’re always on the best energy deal.
Best wishes
The Switchd Team
Switchd からの回答
Hi Anthony,
Thank you for taking the time to leave us a review!
We look forward to helping you save even more on your energy bills!
Best wishes,
The Switchd Team
Change of supplier for gas &electric
I don't know what to say they found me a great deal but I think you could do the same on your own and now I have got to pay them for getting me a change in supply as I am trying to save money so not going to save a lot more but thats life
2024年11月5日
Switchd からの回答
Hi Paul,
Thank you for sharing your feedback with us.
As part of our commitment to finding you the best deal, we continually monitor the energy market so you don’t have to. We know it can be tiring to stay on top of the latest changes, so we take care of that, factoring in your Switchd subscription to ensure each switch is worthwhile. We hope you’re enjoying your new tariff and look forward to helping you save even more in the future.
Kind regards
The Switchd Team
Made it simple and easy to transfer to…
Made it simple and easy to transfer to new supplier
2024年11月5日
Switchd からの回答
Hi Gary,
Thank you for your lovely feedback.
Making the switching process simple and easy is a priority for us, so we’re pleased to hear that this has been your experience. Thank you for being a valued Switchd member—we look forward to helping you continue to save on your energy bills!
Kind regards
The Switchd Team
Excellent service
Excellent service . They always find the best provider for you .
2024年10月16日
自発的なレビュー
Switchd からの回答
Hi Manmohan,
Thank you for taking the time to leave us a review.
We’re pleased to hear you’re satisfied with our service and look forward to supporting you through many more switches ahead.
Best wishes
The Switchd Team
Easy switch
The switching process was relatively easy. Switchd had great communication with us throughout moving gas and electric. Overall very happy as we will be saving money!
2024年11月2日
自発的なレビュー
Switchd からの回答
Hi Dave,
Thank you so much for your kind words!
We’re delighted to hear you’ve had a positive experience and hope you’re enjoying your new tariff. We look forward to continuing to help you save on your energy bills!
Warm regards
The Switchd Team
Could do better
Signed up with them as recommended by Nationwide. Unfortunately they are not as proactive as their marketing suggests. I had to chase them for both my mother and for ourselves. The fixed rate contract I had agreed to move onto was a flexible, more expensive contract. The reason I was given is that the supplier could not find my address, despite being given bills! That issue has possibly been partially resolved. Bank account details are given to Switchd so that they can be shared with the new supplier so everything is seamless. The supplier says they don't have them. I would give 1 star,were it not for the staff with whom I have interacted who are effective. My mother too, has had issues.
2024年11月2日
自発的なレビュー
Switchd からの回答
Hi Harris,
Thank you for sharing your feedback with us.
We’re truly sorry for the bumpy experience you’ve had. There were issues with your address appearing on Octopus’s platform, which required us to manually initiate the switch. Unfortunately, this led to Octopus placing you on their Standard Variable rate instead of the intended fixed rate. You’re absolutely right; we aim to make the switching process as smooth and hassle-free as possible, and we’re sorry that this hasn’t been your experience. Please know that we’ve taken your feedback on board to improve our service going forward.
Best Wishes
The Switchd Team
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。