The Switchd team really do take all the pressure off searching for the best value energy deals. In these uncertain times it’s nice to there is someone you can contact if you have any questions or conc... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Just completed an automated switch to EoN. Painless and simple. Happily, this account has just been recommended by Martin Lewis. This is exactly why I use Switchd in the first place. My only adverse... もっと見る
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Great business. Really simple to use product. Since I first signed up several years ago I’ve not given my energy provider a single thought, as I know that Switchd has everything under control. Custome... もっと見る
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Very good at finding the best deals to save money and also useful how you can adjust your dashboard to suit your requirements. Have knocked one star off as being a lite customer can only contact by e-... もっと見る
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企業情報
当該企業による記述
Switchd automates the process of switching energy deals, so you can be on the best deal, hassle free, always. We search the market every day to find you the best deal and then we do we switch for you. Never overpay for energy again.
連絡先
4.3
優良
589件のレビュー
ネガティブなレビューの 91％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Will it save us that much?
Not convinced the latest switch will save us that much as we had to pay a £50 exit fee from EDF.
2024年10月19日
自発的なレビュー
Switchd からの回答
Hi Dave,
Thank you for sharing your feedback with us.
We’re truly sorry you had to pay the exit fee. Rest assured, the tariff we switched you to is well below the October price cap protecting you from price increases for the next 12 months. We hope the tariff proves to be worthwhile and will make sure to get it spot on next time!
Kind regards
The Switchd Team
Great support
Switched suppliers according to Switchd's recommendation. One little glitch but Switchd's support team got it sorted quickly and efficiently.
2024年10月4日
自発的なレビュー
Switchd からの回答
Hi Chris,
Thank you very much for your kind review.
Our mission is to keep you on the best deal, and it’s wonderful to see that one of our team members could promptly assist in resolving your query.
We hope you’re enjoying your new tariff and look forward to many more smooth switches ahead!
Kind regards
The Switchd Team
Got the switch wrong
Got the switch wrong. Company then charged me twice. Then got charged by switchd
2024年10月2日
Switchd からの回答
Hi Steve,
Thank you for your feedback.
Occasionally, the usage information on your Switchd account may be out of date. Prior to the switch, an email was sent to your inbox requesting a copy of your energy bill to update your usage figures and ensure you're paying the correct amount.
Rest assured, we’ll make sure to get it right next time!
Kind regards
The Switchd Team
Switchd からの回答
Hi Michael,
Thank you so much for your feedback!
We hope you're enjoying your new tariff and look forward to helping you save even more on your energy bills in the future!
Kind regards
The Switchd Team
I had to contact to ask if I should be…
I had to contact to ask if I should be switching supplier which was then done after I prompted Switchd with my initial contact
2024年9月28日
Switchd からの回答
Hi,
Thank you for sharing your feedback with us.
As an automated energy switching service, our goal is to switch you to a new deal as soon as one becomes available. Rest assured, your switch will happen—it's just a matter of reaching you in our queue. We're working as quickly as possible to switch all our members promptly.
In the meantime, we hope you're happy with your new tariff.
Kind regards
The Switchd Team
USEFUL SERVICE BUT DOUBTFUL BENEFIT
I found this to be useful service and the person handling the switch was very responsive and professional.
However, I had multiple requests to provide meter readings and it was not always clear what stage of the process we were in.
Also, my existing supplier EDF eventually sent me an estimated quote that represented an increase of £40 in my monthly premium as opposed the supplier I was Switchd to which was £50 !
I didn't have the energy to turn the clock back and stick with what I had !
2024年9月17日
自発的なレビュー
Switchd からの回答
Hi Christine,
Thank you for sharing your feedback with us.
We greatly value all feedback as it helps us improve our service. Tariffs often fluctuate, and it’s common for previous suppliers to offer lower quotes in an effort to win customers back. I’d be happy to explore this further for you—please send us an email at team@switchd.co.uk with the subject line ‘Trustpilot’, and we’ll gladly investigate the matter.
Warm regards
The Switchd Team
Excellent Customer Services
Excellent Feedback from Customer Services. They always reply very promptly and tailor their replies to what you actually asked about.
2024年9月15日
Switchd からの回答
Hi Glyn,
Thank you so much for your kind feedback!
We're delighted to hear that we could promptly address your query. Delivering excellent customer service is a top priority for us. We hope you're enjoying your new tariff, and we truly appreciate you being a member of Switchd!
Kind regards
The Switchd Team
Covid affected service
This was a great idea but Covid ruined the model for me. As far as I can recall I got switched once before covid for a small saving and there were no further switches until that company went bust and I got switched automatically (not by Switchd) to EON who I went immediately into dispute with over credit from previous supplier. I had no final statement from previous supplier so no proof. No switches since then. All in all, its cost me a lot more than it has saved.
2024年9月6日
Switchd からの回答
Hi Graham,
I'm sorry to hear you felt our service hasn't been of value to you.
During the Covid pandemic, energy companies paused all their fix deals and a lot of companies went bust meaning energy switching was paused. This was something that was completely out of our control, however we still provided our customers with support through this troubling time. It's a shame you had a dispute with your new supplier after your other supplier went bust, again this is not in our control.
However, we have switched you last month to a 12 month fix deal that over the course of the year will save you money as the price cap has been announced to increase by 9-10% in October.
I hope you have felt this switch has been of value to you. Of course, we are continuing to scan the whole market for you to find you an even better deal in the future.
Best wishes,
The Switchd Team
Switchd からの回答
Hi Ali,
Thank you for taking the time to leave us a review.
We hope you’re enjoying your new tariff and look forward to helping you with many more switches in the future. Thanks again for being a Switchd member!
Warm regards,
The Switchd Team
Very helpful staff giving speedy…
Very helpful staff giving speedy responses. Nothing seemed to be a problem. Many thanks.
2024年8月23日
Switchd からの回答
Hi Liz,
Thank you so much for your feedback.
Providing great customer service is a top priority for us, and we're glad to have responded to you promptly. You can always count on us if you ever need any assistance.
Best wishes,
The Switchd Team
Simple & straightforward
2024年8月11日
Switchd からの回答
Hi Brian,
Thank you for sharing your feedback.
We’re proud to offer a service that makes energy switching simple and straightforward. With energy prices on the rise, we’re glad we could secure a fixed deal for you. We hope you’re enjoying your new tariff and look forward to assisting with many more energy switches in the future.
Warm regards
The Switchd Team
Nothing could be simpler
Nothing could be simpler, everything went through without any problems at all,
2024年8月11日
Switchd からの回答
Hi Carol,
Thank you so much for your feedback!
We’re pleased to have assisted with the switching process and hope you're enjoying your new deal. We look forward to helping you with many more switches in the future!
Best wishes
The Switchd Team
Switcher did'nt have full knowledge of…
Switcher did'nt have full knowledge of energy market and tariffs.
2024年8月11日
Switchd からの回答
Hi Shishir,
Thank you for providing your feedback.
We’re pleased to have successfully switched you to the 2-year tariff with EDF Energy. Rest assured, we’ve taken your feedback onboard and will ensure our team is fully trained to provide information on all available tariffs.
We hope you’re enjoying your new deal and look forward to continuing to assist you in finding the best deals.
Best wishes
The Switchd Team
Switchd からの回答
Hi Iain,
Thank you for sharing your experience. We're committed to making the switching process smooth and hassle-free. We look forward to helping you achieve even more savings in the future!
Warm Regards
The Switchd Team
Hassle free easy to understand process
I was contacted by Switchd about a potentsaving by switching supplier. They worked out the savings for me.based on my last bill, then once I was happy they made the process happen taking all the hassle out of it.
Thanks for saving me money.
2024年7月30日
Switchd からの回答
Hi Tim,
Thank you so much for your kind review!
We’re delighted to hear that we’ve helped you save on your energy bills, especially with the anticipated rise in prices this October. We hope you’re enjoying your new tariff, and we look forward to bringing you more opportunities for savings in the future!
Warm regards
The Switchd Team
Switchd からの回答
Hi Alan,
Thank you so much for your review!
We’re pleased to hear that the switching process went smoothly for you. Ensuring a seamless experience is important to us, and we’re thrilled that you’re satisfied. We hope you’re enjoying your new tariff and look forward to helping you achieve even more savings in the future!
Warm Regards
The Switchd Team
Switchd からの回答
Hi Keith,
Thank you for taking the time to leave us a review!
We’re delighted to hear that you found the switching process easy and hassle-free. Our goal is to make the transition as smooth as possible for you, and we're glad we could take care of the details so you didn’t have to. We look forward to helping you continue saving on your energy bills!
Best wishes
The Switchd Team
Satisfactory cheaper switch. Good communication with the same…
Nice to communicate with the same person (pretty much) and to be switched to a cheaper supplier. The only thing I didn't like was having my email address changed for the purpose of going through Switchd to communicate with my new supplier although I sort of understand the reason for it; I prefer to deal direct always.
2024年7月19日
Switchd からの回答
Hi Jill,
Thank you so much for your feedback!
Providing exceptional customer service is our top priority, and we truly value your input. We hope you are enjoying your new tariff and look forward to helping you save more money on your energy bills.
Best Wishes
The Switchd Team
Switchd からの回答
Hi Diane,
Thank you so much for your feedback.
We're committed to making the switching process smooth and hassle-free, and we're pleased to see this reflected in your experience. We hope you're enjoying your new tariff and look forward to assisting with many more switches in the future!
Warm regards
The Switchd Team
I ended up switching myself to a new deal
Slick offering but not sure it does what it says on the packet. I signed up to a trial via Nationwide but it was my energy provider that alerted me to the fact now might be the time to switch to a fixed contract given where energy prices are forecast to go in the winter. Before I made the switch, I found other suppliers with slightly better rates than I was on. I’d assumed recommending better options was Switchd’s purpose but I didn’t hear a thing from them in my time as a customer
2024年7月5日
自発的なレビュー
Switchd からの回答
Hi Angos,
Thank you for your feedback.
We apologise for not being able to switch you while you were a member at Switchd. With energy prices fluctuating and limited fixed deals available, we aim to switch you when the time is right. We monitor the market daily, and our analysis showed that July's price drop was the best time to lock in the lowest rates. We understand that fixed tariffs come with exit fees, so we avoid locking you into a deal when better offers are anticipated. We keep our members informed through our monthly newsletter to assure you that we're always working in the background. Have you been receiving it?
We appreciate your feedback and hope you reconsider joining our service in the future.
Best wishes
The Switchd Team
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。