Tea People レビュー 

120
TrustScore 5段階評価の4.5

4.6

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Got my first order from teapeople.co.uk. I ordered the loose builder tea, OMG what a game changer!! I can honestly say Ive not had a better cuppa in years. I love the beautiful tea caddy it cones i... もっと見る

5つ星のうち5の評価

Have been buying tea from the tea people for quite a while now. Mostly black loose leaf indian teas - and all have been very high quality. The packagaing, customer service and delivery are great.... もっと見る

5つ星のうち5の評価

Great Customer Service, and great product. I was looking for a particular blend of tea, sold by another company, that we could no longer get. I emailed several specialists for advice, but only Neerj... もっと見る

5つ星のうち5の評価

Really good quality range of organic teas and beautiful blends which I received promptly on ordering. I did get in touch via their messaging service about the status of my order and received a quick... もっと見る

企業情報

  1. 茶卸業者
  2. 茶製造業者
  3. 茶専門店

当該企業による記述

We understand that just as there are hundreds of different varieties of tea, the needs of our different customers may not be the same. In order to meet the varying needs of our customers, we can be different things to different people. - For our ind...


連絡先

4.6

優良

TrustScore 5段階評価の4.5

120件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 80%に回答しています

通常48時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.6

すべてのレビュー

(120)

過去12か月のレビュー数: 103

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

High Quality

Frequent discounts, always include samples. Tea is vast in range and good quality. Never had an issue ordering from them.

2026年1月6日
5つ星のうち4の評価

well presented and varied

The teas were well presented and the contents of good quality I think. I purchased the sample bags and some of them were very difficult to open. So much so the some of them I cut open and then could not close them using the resealable envelope.

2026年1月6日
5つ星のうち3の評価

The tea tastes nice but I've found…

The tea tastes nice but I've found customer services to be very poor. I had an issue with my order once delivered in that I can't use the tins without great difficulty due to disabilities in hands and fingers. I sent an email with no response. I then phoned them to which I was told to send an email with the details. The lady on the phone was trying to help. Two emails later and no response. It's just very stressful trying to get this problem sorted. I wouldn't recommend ordering from them if I'm honest if you think you might need customer services. I'd also told them that I forgot to use the 15% off which I thought they would honour but they didn't. Very disappointing experience in my opinion.

2025年12月11日
自発的なレビュー
Tea People ロゴ

Tea People からの回答

Thank you for taking the time to share your experience, and we’re genuinely sorry for the stress and frustration you went through — especially given the challenges you mentioned with hand and finger mobility. That is certainly not the experience we want any of our customers to have.

We’d like to clarify for anyone reading that we did speak with you later that same day, and we’re glad we were able to resolve the issue by arranging replacement pouches that are easier to use. However, we fully acknowledge that our email response time on this occasion fell short, and for that we sincerely apologise.

Accessibility and customer care are extremely important to us, and your feedback highlights where we need to do better — particularly in ensuring emails are responded to promptly and consistently.

Regarding the discount code, we understand how disappointing that felt, and we’re sorry this added to your frustration during an already stressful situation.

Thank you again for your honesty. Your feedback has been shared internally so we can improve our processes and avoid this happening again. If there’s anything further we can do to support you, please don’t hesitate to get in touch.

— The Tea People Team

5つ星のうち3の評価

Great tea, poor packaging, poor delivery

I already sent a review a couple of days ago, but happy to write it again. Royal Mail left package in a "safe place" although they did not have such instructions. I came back home late in the evening and the package was soaked. Hopefully the actual tea had a thick layer and was saved, but everything else on the package (samples, leaflets) were very wet. I would advise tea handlers to add extra layers of paper packaging inside the box, especially on rainy days

2025年12月6日
Tea People ロゴ

Tea People からの回答

Thank you so much for taking the time to share this feedback again — we really appreciate it, and we’re very sorry about the experience.

You’re absolutely right: the package should never have been left in a “safe place” without your instruction, and we understand how frustrating it must have been to come home to a soaked delivery. While the courier handling was outside our direct control, the responsibility to ensure your order arrives safely still sits with us.

We’re relieved to hear that the tea itself seems to have been protected, but we agree that the samples and printed materials should not have been affected. Your suggestion about adding extra internal paper protection — especially during rainy conditions — is a very good one, and we’re actively reviewing our packaging process to improve weather resilience.

Thank you again for your thoughtful and constructive feedback. It genuinely helps us improve, and we hope to serve you much better next time. 🍃

5つ星のうち5の評価

Good experience throughout

Bought a couple of Forlife individual teapots and a bag of English Breakfast loose tea from here for my wife (they’re meant to be a present but she’s opened it early! 🙄) , she is very happy with them and the free samples received were also a nice surprise. We will definitely be ordering from here again.

2025年12月12日
自発的なレビュー
5つ星のうち5の評価

Great choice of quantities

Really great website and offers a variety of sized packs to choose from. I use this with a elderflower, meadowsweet and ginger/honey tea to make a great tea blend when I have cold/flu. It's a refreshing brew that I switch to when the usual cuppa isn't quite cutting it! Comes through Royal Mail so got to rely on them. I'll be buying from here again in the future.

2025年12月8日
5つ星のうち5の評価

Great company

Great company, I wouldn’t pay attention to reviews saying there not a real company, I’ve been using them for a while now,as I always buy a few boxes of their teas at Christmas time for my daughter. It always arrives promptly and my daughter loves the teas I get for her. Excellent company

2025年12月6日
自発的なレビュー
5つ星のうち5の評価

What a delight!

I just ordered a lot of tea, I live in Germany and wanted something from the UK so I ordered a lot of tea and I am very happy with it, the flavour, the variety and how lovely it smells every time I open one of the tins or boxes! Customs of course had to be payed and won’t be ordering as often as I would like to but I will definitely be ordering again next year! Would be nice if we could get more symbolic “little” gifts when ordering to the EU :p
Thanks again and happy to support businesses that help with education and health! :D

2025年12月3日
自発的なレビュー
5つ星のうち5の評価

Great Customer Service

Great Customer Service, and great product.
I was looking for a particular blend of tea, sold by another company, that we could no longer get. I emailed several specialists for advice, but only Neerja from Tea People responded and gave me a few suggestions from their range. Turns out not only do we prefer the Tea People's blend, but have also found several other blends of theirs that we like, as do friends and colleagues that we've shared the tea and their website with.

2025年10月17日
5つ星のうち5の評価

Tea for the people!

Incredible product packed neatly with a nice touch of telling who packed it.

The packaging for the teas as always is great, especially the metal tins!

The Sleep and Liquorice Mint Toffee teas are favourites of mine and now a staple for me, incredibly fresh and all natural ingredients as well as being delicious.

2025年12月1日
5つ星のうち1の評価

I purchased 4-5 Different teas from…

I purchased 4-5 Different teas from this company online.” To help me relax! But instead of letting me enjoy and relax! Anything but that ! I’ve been bombarded with messages from this company.” Desperate For reviews!
Request for reviews is sent once !
Not several times! If I’m pleased I’ll buy again! If not I won’t !
Very unprofessional

2025年10月14日
自発的なレビュー
Tea People ロゴ

Tea People からの回答

Hi Nejat, I am sorry to hear that you did not appreciate our request for reviews. Please note that our system is designed to send this request only twice. Did you receive it more than that? Please also note that you can always unsubscribe from our mailing lists in which case you will not receive any further messages from us other than those related to your orders.

5つ星のうち1の評価

BUYER BEWARE

BUYER BEWARE - I ordered a catering pack from this company and it never arrived. I contacted them to show them that my parcel was still out for delivery for 3 months and they said that it had been delivered providing a photo of just a label, no location or context.

Im not sure if this a real company.

I sent them the evidence to show that it wasn’t not delivered. They didn’t investigate.

I put in a claim back to recover my money from this sham company and then received “As you have already put in a charge back claim, we will not be able to offer any further resolution from our side and will be responding directly to your claim.”

You can see in their response below their attitude.

If you have have concerns about if you will receive your products then I strongly advise you to shop elsewhere

2025年8月21日
自発的なレビュー
Tea People ロゴ

Tea People からの回答

This buyer contacted us 3 months after placing the order to say that he hadn't received the parcel. There was no other message prior to this to enquire about the whereabouts of the parcel. On receiving the enquiry, we promptly checked and forwarded the Royal Mail tracking details which clearly says that the parcel was delivered just days after he placed the order in May 2025. The image posted by Royal Mail as proof of delivery along with location and context were all included in the tracking page, screenshots of which have now been sent to the customer.

5つ星のうち2の評価

The worst green tea I've ever tasted

The worst green tea I've ever tasted - and I've tasted a lot. I recently bought supposedly 'organic gunpowder green tea' from teapeople.co.uk and it's weak and tasteless. I know my gunpowder green tea, it's my favourite brew, and this stuff is awful, not genuine gunpowder tea in my opinion. Moreover, it doesn't even look like proper gunpowder tea: the leaves aren't rolled into tight pellets as shown in their listing photos. Avoid.

2025年7月10日
自発的なレビュー
Tea People ロゴ

Tea People からの回答

Dear Mr. Keen,

We are sorry to hear that our Organic Gunpowder Green tea was not to your liking. We understand that you are used to stronger green teas. Regrettably our teas are not known for their strength but for the clean and more complex taste that one gets from a higher quality lighter brew with less tannins and absence of bitterness. We've received fantastic reviews from a lot of our other customers which you can read on the said product page on our website. According to one such review "It has a lovely clean taste and most importantly is not bitter".

Please also note that there are various grades and types of gunpowder green teas. There are those which are very tightly rolled as you have described but you also get the more loosely rolled ones which is what we decided to go for. The reason for this is that the tightly rolled ones tend to yield a bitter brew compared to the more lightly rolled ones. As you may have had the more tightly rolled ones in the past, you found ours to be 'weak'.

Also the image on our website is exactly of the product we sell and is not misleading in any way. There can of course be slight variations from one batch to another. But in essence it is the same loosely rolled, superior quantity gunpowder green tea.

We would therefore suggest you give this tea another chance based on the above. However if you are still not happy with the tea then please write to us at info@teapeople.co.uk and we will be happy to offer you an alternative product or a refund.

Regards,
Customer Service
Tea People

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