tedee レビュー 

The batteries are great; I ordered three packs, but with one of them there was a problem: it came with a micro USB cable instead of a USB-C cable. Apart from that, everything went well. The delivery was quick too.

Eenvoudig in toepassing

Easy. Thanks.

Le produit est très bien , depuis son installation j'ai eu une petite frayeur une seule fois, mais depuis que je l'utilise, mes enfants rentrent seuls a la maison sans avoir besoin de cle

Bardzo szybka pomoc. Niemal natychmiast otrzymałam podane rozwiązanie problemu, które bylo trafione.

Easy to install and working very effective with different tools: fingerprint, numeric pad, app.

I like your product...we have had the Smart lock and keypad for the past year. Also found the online help to be very responsive.

Sencillez para comprar y rapidez de entrega

Easy to install. Good product.

Functional and precise; excellent experience

quick shipping
App improve constantly
Still waiting for NFC updating

Always great when you get good support response. These guys are in Poland and responded better than anyone I have had to rely on from anywhere else. Product is high quality. Instruction docs could be a little clearer. The lock and dial pad leave you with many options. Old fashioned key, dial pad with code, fingerprint and cell phone. No reason to ever be locked out!

Schnelle und sauberer Abwicklung hat alles prima funktioniert.

The item made it as far as a warehouse in Poland and ultimately was returned to Tedee due to insufficient shipping information. Seems like a straight forward thing to ship?

I've been using the lock, door sensor and bridge for one year without any major issues. I only had a problem with the lock (outer plastic ring broken) and the support team managed the repair quickly and effectively

battery low after 3,5 weeks and 111 openings.
Can't log in neither reset password on the website.
tedee doesn't remember the user name they confirmed 3,5 weeks ago via mail.

Podejście, jakie mają do klienta, powinny kopiować inne firmy.

Około 2,5 roku temu kupiłem zamek tedee z bridgem. Niedawno sam bridge przestał działać, więc wysłałem logi z nadzieją, że ktoś pomoże mi zdiagnozować problem.

I pomogli - ale dużo bardziej, niż się spodziewałem.

Wczoraj odebrałem nowy bridge. Firma nie musiała go wymieniać, a mimo to zrobiła to bezpłatnie, bez dopytywania, gdzie i kiedy dokładnie kupiłem urządzenie.

Tak wygląda obsługa klienta, którą się zapamiętuje.

I've run a Tedee Pro with the Gerda cylinder for three years now. The thing that sold me originally is still the thing I'd point to first: it's the only smart lock I found that properly handles modern doors with no pushable outside handle. The lock physically pulls the latch, so the door actually opens from the outside when engaged — most "smart locks" just turn the bolt and leave you stuck. That capability alone is rare.

But the real test of a product isn't when it works — it's what happens when it doesn't. Last Saturday the whole assembly started acting up. I wrote to support, on a weekend, expecting to wait until Monday. Someone replied within 15 minutes. They walked me through troubleshooting the same day, we narrowed the fault down to the Gerda cylinder, and Tedee offered a free replacement on the spot. It's already shipped.

Fast, knowledgeable, weekend support plus standing behind the hardware with no argument. That's the combination almost nobody delivers anymore. Highly recommended.