Telesinstore レビュー 

Telesinstore からの回答

2026年6月17日

Hello! I'm the customer service representative of [Telesin]. Regarding the shopping experience you shared on Trustpilot, I immediately conducted a detailed internal investigation and have personally taken charge of handling your issue.
First of all, please allow me, on behalf of the team, to express our most sincere apologies to you. The problems you mentioned in your review, such as delayed shipment, missing items, and product malfunctions, regardless of the cause, fall far short of our promised service standards. Especially when our customer service team failed to provide you with an effective solution in a timely manner, it was our negligence. I fully understand the disappointment and anger you have experienced. Please provide your order number and email address, and we will immediately offer you a satisfactory solution.

Telesinstore からの回答

2026年6月17日

Hello, Thank you for taking the time to share your shopping experience. We are deeply sorry for what happened to you at Telesinstore.com.
Regarding the issue where you requested to cancel the order 10 minutes after placing it but did not receive any response - after investigation, our customer service system was experiencing a backlog of work orders during the time you contacted us, resulting in your multiple emails not being handled promptly. This was entirely our mistake and not in line with our expected service standards.
Regarding the issue you mentioned about the invalid UPS tracking number - since this order was transported by our domestic logistics, it cannot be queried on UPS but can only be found on the logistics website on our official website.
In addition, our customer service manager will contact you via email to confirm the specific solution and provide [for example: a 20% compensation coupon for the order amount] as an apology for this unpleasant experience.
Please provide your email address and order number. Our specialist will communicate directly with you to ensure your concerns are properly resolved.
Once again, we sincerely apologize for the inconvenience and unease you have experienced. Your feedback is crucial to us as it helps us identify significant flaws in our service.

Telesinstore からの回答

2026年6月17日

Hello,I am the customer service lead here. I read your Trustpilot review and felt deeply sorry – not just for the wrong item, but for the fact that we ignored you for 10 days after giving you a useless reply. That is completely our fault, and I take full responsibility.Could you please provide your order number and your e-mail address, we will We will provide you with a satisfactory solution. Thank you for your understanding.

Telesinstore からの回答

2026年6月17日

Hello，
You are right to be angry – and your review is completely justified. Waiting two months with no delivery and then being ignored by our support team is absolutely unacceptable. This is a total failure on our part.
Could you please provide the order number and your e-mail address, we will issue the refund for you,no more excuses.
Thank you so much for your understanding.

Telesinstore からの回答

2026年6月17日

Hello,
You are absolutely right to be frustrated – and I am truly sorry.
You ordered 2 products from us, but only received 1. And then when you reached out via chat and email, we went completely silent for 3 weeks. That is unacceptable, and I don't blame you for being upset.
Could you please provide the order number, so that we can help you solve the issue better. Please trust us again, we will provide you a satisfactory solution.
Thank you so much for your understanding.

Telesinstore からの回答

2026年6月17日

Hello,
You are absolutely right to be frustrated – and I am truly sorry.
A product that is faulty straight out of the box is completely unacceptable. And then to have you go through troubleshooting steps over and over with no success, only to be left waiting for a refund – that is not the experience any customer should have, and certainly not the standard we hold ourselves to at Telesin.
Could you please provide the order number, so that we can issue the refund for your immediately, thank you for your understanding.

Telesinstore からの回答

2026年6月22日

Thank you for bringing this to our attention, and we are truly sorry to hear about your experience with our underwater case. This is definitely not the quality or service we stand for.

We take full responsibility for any product defect. As stated on our official website, our underwater cases come with a 6-month warranty for water-related use. Your case stopped working after only 3 uses, which clearly falls within this period, and we are more than willing to help you resolve this issue.

We apologize that your previous attempts to contact us were not answered. To make things right, we would like to investigate this matter personally. Could you please reply to this message or email us directly at info@telesin-store.com with your order number and a brief description of the problem? Our dedicated team will get back to you within 24 hours to arrange a replacement or full refund, whichever you prefer.

We value your feedback and are committed to improving both our products and customer service. We hope you will give us the chance to restore your faith in our brand.

Sincerely,
The TELESIN Customer Support Team

Telesinstore からの回答

2026年6月22日

Thank you for your honest feedback, and we sincerely apologize for the frustration caused by the delayed delivery and our poor communication regarding the stock issue. This is entirely our fault, and we completely understand why you have lost trust in us.

We have located your order (Order #18893). As you mentioned, the item was unfortunately out of stock at the time of your purchase, and we failed to inform you promptly. We realize that telling you to wait indefinitely was unacceptable.

We have just processed your full refund to your original payment method right now. It should reflect in your bank account within 1-3 business days.

Regarding the chargeback you filed with your bank, we kindly ask you to cancel that request once you see the refund credited, as it will help us avoid unnecessary fees and administrative burdens. We promise there is no need for that step anymore.

We are deeply sorry for wasting your time. This situation does not reflect our usual service standards, and we are taking steps to improve our inventory notification system to prevent this from happening again.

If you have any further questions, please reply to this message or contact us directly at info@telesin-store.com, and we will prioritize your case.

Sincerely,
The TELESIN Customer Support Team

Telesinstore からの回答

2026年6月22日

Thank you for taking the time to write such a detailed and honest review. Honestly, this is one of the most professional battery reviews we’ve ever read — you clearly know your lithium-ion chemistry, charging practices, and storage protocols. We truly appreciate that level of expertise.

You‘re right. We won’t make excuses. The bulging issue you experienced with our 9-series batteries is something we are aware of, and we sincerely apologize that you weren‘t able to get a replacement back then. That was our failure, and we own it.

For full transparency, our official warranty policy for battery products is one year from the date of receipt. Your 9-series batteries developed issues within that timeframe, and they should have been replaced. We dropped the ball on that, and we’re sorry.

Regarding your recent 12-series purchase — we hear your concern about the run time. The rounded-edge design was indeed introduced to address overheating, but we acknowledge that battery capacity (1750mAh) hasn‘t seen a dramatic jump from the 9-series. That’s fair feedback, and we‘ll take it back to our R&D team.

Here’s what we‘d like to do to make things right:

1. For your 9-series batteries — even though it’s been a while, we‘d like to offer you a replacement set or a partial refund as a goodwill gesture. Please email us at support@telesin.com with your order info, and we’ll prioritize your case.

2. For your 12-series batteries — if you‘re not satisfied, we’re happy to process a full refund under our 30-day return policy. No questions asked.

You mentioned storing them at 50% charge at room temperature — that‘s exactly right, and we’re glad to see a user who knows how to treat batteries properly. We hope you‘ll give us a chance to restore your trust. We’re not perfect, but we‘re listening and improving.

Please reach out to us directly at info@telesin-store.com— we’ll make sure you get a real person who understands your case.

Sincerely,
The TELESIN Customer Support Team

Telesinstore からの回答

2026年6月22日 に更新

Hello, we are extremely sorry for the any inconvenience caused to you, could you please provide your order number, so that we can help you solve the issue better, thank you so much for your understanding .

Telesinstore からの回答

2026年6月22日

Thank you for your review, and we are truly sorry to hear about your experience with our underwater selfie stick. We completely understand your frustration — a product that fails after only three uses is absolutely not the quality we stand for.

You mentioned that you contacted us and confirmed the product is defective, but received no resolution. We sincerely apologize for this failure on our part. This is not the level of service we aim to provide, and we take full responsibility.

As clearly stated in our official warranty policy, water-related products come with a 6-month warranty from the date of receipt. Any manufacturing defects within this period are covered, and we offer free repair, replacement parts, or product exchange. For defective items, we also cover the return or exchange shipping cost.

To make things right, here is what we would like to do for you:

Please email us directly at info@telesin-store.com with your order number and a brief description of the issue. Our dedicated team will prioritize your case and get back to you within 24 hours to arrange a replacement or full refund — whichever you prefer.

We are genuinely sorry that we let you down, both with the product and with our previous response. We value your feedback and are committed to improving our service. We hope you will give us the chance to resolve this to your satisfaction.

Sincerely,
The TELESIN Customer Support Team

Telesinstore からの回答

2026年6月22日

Thank you for your review, and we are truly sorry to hear about your experience with our selfie stick. We completely understand your frustration — a product that fails after only three uses is absolutely not the quality we stand for.

You mentioned that you contacted us and confirmed the product is defective, but received no resolution. We sincerely apologize for this failure on our part. This is not the level of service we aim to provide, and we take full responsibility.

As clearly stated in our official warranty policy, water-related products come with a 6-month warranty from the date of receipt. Any manufacturing defects within this period are covered, and we offer free repair, replacement parts, or product exchange. For defective items, we also cover the return or exchange shipping cost.

To make things right, here is what we would like to do for you:

Please email us directly at info@telesin-store.com with your order number and a brief description of the issue. Our dedicated team will prioritize your case and get back to you within 24 hours to arrange a replacement or full refund — whichever you prefer.

We are genuinely sorry that we let you down, both with the product and with our previous response. We value your feedback and are committed to improving our service. We hope you will give us the chance to resolve this to your satisfaction.

Sincerely,
The TELESIN Customer Support Team