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telsim.com.au レビュヌ 

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TrustScore 5段階評䟡の4

4.2

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5぀星のうち5の評䟡

Emma Harper answered all questions clearly and helped me find resolution. Very happy with service. Only learning opportunity is she called mobile to mobile within australia local calls and to a pers... もっず芋る

䌁業が回答したした

5぀星のうち3の評䟡

Telemarketers are nice and helpful, but transfer an account to a new phone process is very tedious. Many steps and is taking two days to transfer my number and plan. I guess system could change. I... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

5 ⭐ for Emma Harper Fixed the 2nd time occuring fault that Telsim should have fixed since last month when the same fault happened!. Major problem with Telsim overall is that even though it's on the... もっず芋る

䌁業が回答したした

䌁業情報

圓該䌁業による蚘述

About Telsim Telsim is an Australian telecommunications provider dedicated to delivering reliable, affordable, and flexible communication solutions for individuals and businesses across Australia. Based in Australia and operating under telsim.com.au, we focus on making connectivity simple, transparent, and accessible for everyone. All Telsim services operate on the Telstra Wholesale network, giving our customers access to one of Australia’s most extensive and trusted mobile networks. This means wider coverage, stronger signal quality, and dependable performance across metropolitan, regional, and rural areas. Our services are designed to meet the real-world needs of our customers, whether they are small businesses, growing enterprises, or everyday users looking for dependable mobile and data solutions. We understand that communication is essential in today’s world, which is why we prioritise network reliability, clear pricing, and responsive customer support. At Telsim, we believe that great service starts with listening. We take customer feedback seriously and continuously improve our offerings based on real experiences. Our team is committed to providing honest advice, fast support, and practical solutions without unnecessary complexity or hidden fees. We aim to remove the frustration often associated with telecommunications by offering straightforward plans, clear terms, and friendly assistance whenever it’s needed. Whether you’re setting up a new service, transferring from another provider, or seeking ongoing support, our goal is to make the process smooth and stress-free. Telsim is proud to serve Australian customers with integrity, transparency, and care. We see every review as an opportunity to grow and do better. By choosing Telsim, you’re choosing a company that values trust, long-term relationships, and service excellence—powered by the reach and reliability of the Telstra Wholesale network.

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4.2

ほが満足

TrustScore 5段階評䟡の4

138件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

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4.2

すべおのレビュヌ

(138)

過去12か月のレビュヌ数: 127件

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5぀星のうち5の評䟡

The operator really put my mind at rest with her advice

The operator listened carefully and explained things to me so well as there was a complication concerning the changes made with Crown that I didn't understand. In addition to this, the lady explained the advantages of using the $49.90 unlimited gb deal that I'm considering using when I more to my new address.

2026幎8月22日
自発的なレビュヌ
telsim.com.au ロゎ

telsim.com.au からの回答

Thank you for your 5-star rating! We truly appreciate your support and are delighted to know you had a positive experience with Telsim. We look forward to assisting you again in the future!

5぀星のうち1の評䟡

Purchased an eSim

Purchased an eSim, went to activate it and it said I was not eligible for activation. I contacted customer support who said there was an issue with the email I provided? After much discussion, they agreed to refund, although it will take several days. Much time wasted. Would not recommend at all.

(Edit) - telsim's reply fails to address the issue: if the email address supplied was not valid, whatever that means, then the system should not have accepted payment. Happy to take my money.....

2026幎8月13日
自発的なレビュヌ
telsim.com.au ロゎ

telsim.com.au からの回答

Thank you for your feedback, We understand your frustration. In this instance, the eSIM activation could not be completed because the email address provided during the activation process was not valid, which prevented the system from verifying the activation eligibility.
Our support team subsequently assisted you with the refund process. We’re sorry for the time and effort you had to spend resolving the issue. We’re also taking your feedback seriously and will continue working to make the activation process clearer and smoother for our customers.

5぀星のうち1の評䟡

Avoid at all costs

Avoid at all costs. Rude customer service. Disconnected my unlimited internet due to high use in 6 days. Will never deal with them again.

2026幎8月4日
自発的なレビュヌ
telsim.com.au ロゎ

telsim.com.au からの回答

Hi, we're sorry to hear about your experience and would appreciate the opportunity to look into this further. Could you please let us know whether your Telsim service is with Telsim Australia or Telsim New Zealand, along with your service details? This will help us direct your case to the appropriate team and investigate the matter properly.

5぀星のうち1の評䟡

I bought a telsim card in Sydney


I bought a telsim card in Sydney airport . I drove all the way to newcastle not internet reception. Emailed them sent them all the info and all I got was an apology. Crooked pricks never again

2026幎8月1日
自発的なレビュヌ
telsim.com.au ロゎ

telsim.com.au からの回答

Hi, we're sorry to hear about your experience with Telsim and understand how frustrating it must have been to have connectivity issues after travelling from Sydney to Newcastle.

We appreciate that an apology alone does not resolve the inconvenience you experienced. We'd like the opportunity to investigate what happened and understand why you were unable to access the internet. Please contact our support team with your mobile number and any relevant details so we can review your case and assist you further.

5぀星のうち1の評䟡

Gierige Geier

Komplette verar***e. Der Empfang in Australien war meistens ziemlich schlecht. Außer in der nÀhe von größeren Orten natÃŒrlich. Sobald man das Land verlÀsst bekommt man nichteinmal Nachrichten oder Anrufe rein. Dazu mÃŒsste man nochmal 35 dollar ausgeben. Da ich eine wichtige SMS erwartete um in meinen Account reinzukommen, habe ich das gÃŒnstigste Paket fÃŒr ca 30 dollar gebucht. Es steht nirgends dass man im Ausland keine Nachrichten erhalten kann oder ein zusÀtzliches Paket buchen mÃŒsste. Auf freundliche Anfrage ob ich die Kosten erstattet bekomme, da ich das Paket ja eh nichtmehr nutzen kann, bekomme ich nur den Hinweis ich könne ja nochmal 35 dollar ausgeben. Da sind Telsim natÃŒrlich "leider" die HÀnde gebunden.
Geld- und Zeitverschwendung.

2026幎7月28日
自発的なレビュヌ
telsim.com.au ロゎ

telsim.com.au からの回答

We regret that your experience did not meet your expectations.

Telsim services are designed for use in Australia. International roaming is not enabled by default, and calls, SMS, and mobile data including receiving messages require an International Roaming add-on while overseas.

We understand how important it is to receive account access messages. Please contact our support team with your Telsim number so we can review your case.

5぀星のうち5の評䟡

The customer service is very fast to


The customer service is very fast to respond and solving a customer’s problem

2026幎7月12日
自発的なレビュヌ
telsim.com.au ロゎ

telsim.com.au からの回答

Thank you for your feedback! We're glad to hear you found our service fast and helpful. We appreciate your support and look forward to serving you again with Telsim.

5぀星のうち1の評䟡

Data being withheld and being left high and dry

I prepaid for 160gb of data and unfortunately have had lots of issues. What they do not tell you when you purchase a travel pack as a visitor to Australia is that after the first 15gb is used you have to wait for the next bundle of data which they drop feed to you 10gb at a time. On multiple occasions the top up of data did not happen. I was left without data for 14 hours on the first occasion and more than 8 hours on the second. I am still travelling so will update further in due course. Navigating rush hour traffic in Sydney a couple of days ago with no satnav was no joke. I have found myself having to turn on international roaming on multiple occasions to maintain connectivity at significant cost. Ironically due to the significant periods of time without data it Is unlikely that I’ll even get to use the data I already paid for. Customer services dont seem to be able to do anything about it. I suspect they are overwhelmed with lots of customers all having the same issue. It is genuinely crazy that they withhold data from you that you have already paid for. I would avoid using telsim and have learned my lesson the hard way.

2026幎7月1日
自発的なレビュヌ
5぀星のうち1の評䟡

Absolute garbage

Absolute garbage - nothing but issue after issue the list is endless . Prepaid told number not valid cant access account - dumb robots to deal with - stay away at all costs !!

2026幎6月30日
自発的なレビュヌ
telsim.com.au ロゎ

telsim.com.au からの回答

Hi, we’re sorry to hear about your experience.

We’d like to look into this for you and help resolve the issues you’ve mentioned with your account access and number validation. Please reach out to our support team with your details so we can investigate this further and get it sorted as quickly as possible for you.

5぀星のうち3の評䟡

Telemarketers are nice and helpful- long and tedious process

Telemarketers are nice and helpful, but transfer an account to a new phone process is very tedious. Many steps and is taking two days to transfer my number and plan. I guess system could change.
I understand that you need to verify my identity but should be a quicker process.

2026幎6月7日
自発的なレビュヌ
telsim.com.au ロゎ

telsim.com.au からの回答

Thank you for your feedback. We’re pleased to hear our team was helpful and supportive throughout the process.

We also appreciate your comments regarding the account transfer experience and understand the importance of making the process quicker and smoother while maintaining security and identity verification requirements. Your feedback will be shared with our team as we continue improving our services.

Thank you for choosing Telsim.

5぀星のうち5の評䟡

Emma Harper answered all questions


Emma Harper answered all questions clearly and helped me find resolution. Very happy with service.
Only learning opportunity is she called mobile to mobile within australia local calls and to a person who is over 50 that sounds like landline to landline, but other than that her service was great.

2026幎6月6日
自発的なレビュヌ
telsim.com.au ロゎ

telsim.com.au からの回答

Thank you for your kind feedback and for recognising Emma Harper’s support. We appreciate your helpful suggestion and will share it with our team as a learning opportunity. Thanks again for choosing Telsim.

5぀星のうち3の評䟡

I am currently in New Zealand and my


I am currently in New Zealand and my Telsim phone card isn't accepting incoming calls from Australia to New Zealand. What can you advise me? Thanks

2026幎6月6日
自発的なレビュヌ
telsim.com.au ロゎ

telsim.com.au からの回答

Hi,

Thank you for reaching out. We’re sorry to hear you’re experiencing issues receiving calls while in New Zealand.

We recommend checking the following:
• Ensure international roaming is enabled on your Telsim service
• Confirm that call barring or Do Not Disturb settings are turned off
• Try switching airplane mode on and off

If the issue continues, please contact our support team with your Telsim number and device details so we can investigate further and assist you promptly.

Thank you,
Telsim Support

5぀星のうち5の評䟡

Very good

Very good, perfect service

2026幎5月21日
自発的なレビュヌ
telsim.com.au ロゎ

telsim.com.au からの回答

Thank you for your feedback. We’re delighted to hear you received very good service and had a perfect experience.

5぀星のうち4の評䟡

Change number

Long but safe

2026幎5月21日
自発的なレビュヌ
telsim.com.au ロゎ

telsim.com.au からの回答

Thank you for your feedback. We’re glad we could assist with your number change and appreciate your patience throughout the process.

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