Emma Harper answered all questions clearly and helped me find resolution. Very happy with service. Only learning opportunity is she called mobile to mobile within australia local calls and to a pers... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Telemarketers are nice and helpful, but transfer an account to a new phone process is very tedious. Many steps and is taking two days to transfer my number and plan. I guess system could change. I... もっと見る
企業が回答しました
5 ⭐ for Emma Harper Fixed the 2nd time occuring fault that Telsim should have fixed since last month when the same fault happened!. Major problem with Telsim overall is that even though it's on the... もっと見る
企業が回答しました
Customer Service is great they answered my questions on time and got my requests done asap
企業情報
当該企業による記述
About Telsim Telsim is an Australian telecommunications provider dedicated to delivering reliable, affordable, and flexible communication solutions for individuals and businesses across Australia. Based in Australia and operating under telsim.com.au, we focus on making connectivity simple, transparent, and accessible for everyone. All Telsim services operate on the Telstra Wholesale network, giving our customers access to one of Australia’s most extensive and trusted mobile networks. This means wider coverage, stronger signal quality, and dependable performance across metropolitan, regional, and rural areas. Our services are designed to meet the real-world needs of our customers, whether they are small businesses, growing enterprises, or everyday users looking for dependable mobile and data solutions. We understand that communication is essential in today’s world, which is why we prioritise network reliability, clear pricing, and responsive customer support. At Telsim, we believe that great service starts with listening. We take customer feedback seriously and continuously improve our offerings based on real experiences. Our team is committed to providing honest advice, fast support, and practical solutions without unnecessary complexity or hidden fees. We aim to remove the frustration often associated with telecommunications by offering straightforward plans, clear terms, and friendly assistance whenever it’s needed. Whether you’re setting up a new service, transferring from another provider, or seeking ongoing support, our goal is to make the process smooth and stress-free. Telsim is proud to serve Australian customers with integrity, transparency, and care. We see every review as an opportunity to grow and do better. By choosing Telsim, you’re choosing a company that values trust, long-term relationships, and service excellence—powered by the reach and reliability of the Telstra Wholesale network.
連絡先
Suite 407, Level 4 480 Pacific Highway St Leonards NSW 2065, 2065, St Leonards , オーストラリア
- 1300 835 746
- support@telsim.com.au
- telsim.com.au
4.2
ほぼ満足
138件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 73％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Perfect thanks
2026年5月21日
自発的なレビュー
telsim.com.au からの回答
Thank you for your feedback. We’re delighted to hear you had a perfect experience.
telsim.com.au からの回答
Thank you for your feedback. We’re glad we could assist quickly and efficiently in resolving your concerns.
telsim.com.au からの回答
Thank you for your feedback! We're glad to hear you had a smooth and positive experience with your eSIM activation. We appreciate your support and look forward to keeping you connected with Telsim.
Fast,and helful
2026年5月16日
自発的なレビュー
telsim.com.au からの回答
Thank you for your feedback! We're glad to hear you found our service fast and helpful. We appreciate your support and look forward to serving you again with Telsim.
Great job dear
2026年5月15日
自発的なレビュー
telsim.com.au からの回答
Thank you for your feedback! We're delighted to hear you found our service fast and helpful. We appreciate your support and look forward to assisting you again with Telsim.
Great customer service and provides…
Great customer service and provides immediate solution.
2026年5月13日
自発的なレビュー
telsim.com.au からの回答
Thank you for your wonderful feedback! We're delighted to hear you had a great customer service experience and that we could provide an immediate solution. Your support means a lot to us, and we look forward to assisting you again with Telsim.
telsim.com.au からの回答
Thank you for your wonderful feedback. Oliver John will be happy to hear your kind words.
Very good service
2026年5月9日
自発的なレビュー
telsim.com.au からの回答
Thank you for your valuable feedback. We’re glad to hear you were happy with our service.
telsim.com.au からの回答
Thank you for your feedback. We’re pleased to hear you had a great customer service experience.
good service
2026年5月7日
自発的なレビュー
telsim.com.au からの回答
Thank you for your feedback. We’re pleased to hear you had a great customer service experience.
Fast, Friend and convenient
Very convenient to just message over the Telsim app. Get matched with a support person real quick and get contacted via email to complete my eSIM to eSIM transfer process very quick
2026年5月6日
自発的なレビュー
telsim.com.au からの回答
Thank you for your wonderful feedback. We’re glad to hear you found the process fast, friendly, and convenient, and that your eSIM transfer was completed quickly through the Telsim app support team.
Good response
2026年5月5日
自発的なレビュー
telsim.com.au からの回答
Thank you for your feedback!
We’re glad to hear you experienced a good response. We truly appreciate your support and look forward to assisting you again.
telsim.com.au からの回答
Thank you for your positive feedback!
We’re glad to hear that you had a good experience with our service and that everything met your expectations. Your support means a lot to us, and we look forward to serving you again soon.
telsim.com.au からの回答
Thank you for your kind feedback!
We’re delighted to hear that Oliver John was able to assist you and provide helpful support. We’ll be sure to pass on your appreciation to him. We look forward to serving you again soon!
Great customer service!
2026年5月3日
自発的なレビュー
telsim.com.au からの回答
Thank you for your feedback!
We’re glad you had a great experience with our customer service. We truly appreciate your support and look forward to assisting you again soon.
Really helpful thank you
2026年5月1日
自発的なレビュー
telsim.com.au からの回答
Thank you for your kind words!
We’re glad to hear you found our service helpful. Your feedback means a lot to us, and we look forward to assisting you again soon.
telsim.com.au からの回答
Thank you for your feedback.
We’re glad to hear the service met your expectations. If there’s anything we can improve to make your experience even better, we’d really appreciate your input. We hope to serve you again soon.
Swift and clear replies from Emma…
Swift and clear replies from Emma Harper. Thank you.
2026年4月28日
自発的なレビュー
telsim.com.au からの回答
Thank you for your kind feedback!
We’re glad to hear that Emma Harper provided swift and clear assistance. We’ll be sure to share your appreciation with her. We look forward to assisting you again soon!
telsim.com.au からの回答
Thank you for your feedback!
We’re glad to hear you experienced a fast response and good service. We truly appreciate your support and look forward to assisting you again.
5 ⭐ for Emma Harper Fixed the 2nd time…
5 ⭐ for Emma Harper Fixed the 2nd time occuring fault that Telsim should have fixed since last month when the same fault happened!.
Major problem with Telsim overall is that even though it's on the Telstra network you can't use their sim card in Telstra products! So you have to buy unlocked devices if available!.
2 ⭐ for Telsim
2026年4月24日
自発的なレビュー
telsim.com.au からの回答
Thank you for your kind words! We’re glad to know Emma Harper provided such helpful. We truly appreciate your support.
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