Emma Harper answered all questions clearly and helped me find resolution. Very happy with service. Only learning opportunity is she called mobile to mobile within australia local calls and to a pers... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Telemarketers are nice and helpful, but transfer an account to a new phone process is very tedious. Many steps and is taking two days to transfer my number and plan. I guess system could change. I... もっと見る
企業が回答しました
5 ⭐ for Emma Harper Fixed the 2nd time occuring fault that Telsim should have fixed since last month when the same fault happened!. Major problem with Telsim overall is that even though it's on the... もっと見る
企業が回答しました
Customer Service is great they answered my questions on time and got my requests done asap
企業情報
当該企業による記述
About Telsim Telsim is an Australian telecommunications provider dedicated to delivering reliable, affordable, and flexible communication solutions for individuals and businesses across Australia. Based in Australia and operating under telsim.com.au, we focus on making connectivity simple, transparent, and accessible for everyone. All Telsim services operate on the Telstra Wholesale network, giving our customers access to one of Australia’s most extensive and trusted mobile networks. This means wider coverage, stronger signal quality, and dependable performance across metropolitan, regional, and rural areas. Our services are designed to meet the real-world needs of our customers, whether they are small businesses, growing enterprises, or everyday users looking for dependable mobile and data solutions. We understand that communication is essential in today’s world, which is why we prioritise network reliability, clear pricing, and responsive customer support. At Telsim, we believe that great service starts with listening. We take customer feedback seriously and continuously improve our offerings based on real experiences. Our team is committed to providing honest advice, fast support, and practical solutions without unnecessary complexity or hidden fees. We aim to remove the frustration often associated with telecommunications by offering straightforward plans, clear terms, and friendly assistance whenever it’s needed. Whether you’re setting up a new service, transferring from another provider, or seeking ongoing support, our goal is to make the process smooth and stress-free. Telsim is proud to serve Australian customers with integrity, transparency, and care. We see every review as an opportunity to grow and do better. By choosing Telsim, you’re choosing a company that values trust, long-term relationships, and service excellence—powered by the reach and reliability of the Telstra Wholesale network.
連絡先
Suite 407, Level 4 480 Pacific Highway St Leonards NSW 2065, 2065, St Leonards , オーストラリア
- 1300 835 746
- support@telsim.com.au
- telsim.com.au
4.2
ほぼ満足
138件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 73％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Emma Harper was very quick to resolve…
Emma Harper was very quick to resolve the issue related to my account.
2026年4月22日
自発的なレビュー
telsim.com.au からの回答
Thank you for your kind words! We’re glad to know Emma Harper provided such helpful and friendly service. We truly appreciate your support.
Good communication
Good communication, great help, friendly person. His name was Oliver John.
2026年4月18日
自発的なレビュー
telsim.com.au からの回答
Thank you for your wonderful feedback! We’re glad to hear you had a positive experience with our team. We’ll be sure to pass your kind words on to Oliver John, he’ll be delighted to know his communication, friendliness, and support made a difference. We look forward to assisting you again!
The company is responsive to address my…
The company is responsive to address my issue related to my replacement SIM Card. Such a satisfying service
2026年4月16日
自発的なレビュー
telsim.com.au からの回答
Thank you for your kind feedback. We’re pleased to hear that our team was able to promptly assist with your replacement SIM card issue and provide a satisfying experience. Your support means a lot to us, and we’re always here whenever you need assistance.
Fast respon and helpful
2026年4月13日
自発的なレビュー
telsim.com.au からの回答
Thanks so much! We’re happy we could assist you quickly and helpfully
telsim.com.au からの回答
Thank you for your review! We’re pleased to know Amelia delivered excellent customer service.
Mr Oliver John topped up my SIM
2026年4月12日
自発的なレビュー
telsim.com.au からの回答
Thanks so much for your feedback! We’re happy Oliver John could assist you with helpful and informative service
Informative and helpful customer…
Informative and helpful customer service from Oliver John!
2026年4月11日
自発的なレビュー
telsim.com.au からの回答
Thank you for your review! We’re pleased to know Oliver John delivered clear and helpful customer service. We truly appreciate your support.
telsim.com.au からの回答
Thank you for your kind feedback! We’re glad you experienced our fast and reliable service 😊
Emma Harper sooo kind and so helpful
Emma Harper sooo kind and so helpful. Im really glad to see you.
2026年4月8日
自発的なレビュー
telsim.com.au からの回答
Thank you for your kind words! We’re glad to know Emma Harper provided such helpful and friendly service. We truly appreciate your support.
telsim.com.au からの回答
Thank you for your kind feedback! We’re glad to hear Oliver John was very helpful 😊 We’ll be sure to pass this on to him!
telsim.com.au からの回答
Thank you for your kind feedback! We’re glad to hear you found our team helpful and responsive 😊
Very helpful and responsive
2026年4月2日
自発的なレビュー
telsim.com.au からの回答
Thank you for your kind feedback! We’re glad to hear you found our team helpful and responsive 😊
thanks for good service
2026年4月2日
自発的なレビュー
telsim.com.au からの回答
Thank you for your kind words! We’re glad you had a great experience with our service 😊
telsim.com.au からの回答
Thank you for your feedback! We’re glad to hear oliver was very helpful.
Telsim not reliable and customer friendly
Worst experience with Telsim. Even though it runs on the Telstra network, they block incoming SMS just 24 hours after your recharge expires. This is basic functionality that most providers still allow. Poor service, poor policy, and not customer-friendly at all. Much better to go with Telstra, Amaysim, or Optus.
Your reply is not matching with your confirmed official call records I have and official verbal call recording I have. !! Says. 24 hours after validity expires u bar incoming sms and also can bar incoming calls. If you want I upload here ! U want me to upload it ? Or even ur email ??
2026年3月28日
自発的なレビュー
telsim.com.au からの回答
We’d like to clarify that the you have contacted us 10 days after the plan had expired.
Incoming services like SMS are only available for a limited time post-expiry as per plan terms. Additionally, eSIM activations are typically completed within minutes when all submitted details are accurate and successfully verified.
Emma Harper was a huge help in fixing…
Emma Harper was a huge help in fixing my problem with my cell service not working, great and quick service!
2026年3月27日
自発的なレビュー
telsim.com.au からの回答
Thank you for your feedback! We’re glad Emma Harper helped you get back to your day quickly.
telsim.com.au からの回答
Thank you for your feedback! We’re glad our customer service team helped you.
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