Emma Harper answered all questions clearly and helped me find resolution. Very happy with service. Only learning opportunity is she called mobile to mobile within australia local calls and to a pers... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Telemarketers are nice and helpful, but transfer an account to a new phone process is very tedious. Many steps and is taking two days to transfer my number and plan. I guess system could change. I... もっと見る
企業が回答しました
5 ⭐ for Emma Harper Fixed the 2nd time occuring fault that Telsim should have fixed since last month when the same fault happened!. Major problem with Telsim overall is that even though it's on the... もっと見る
企業が回答しました
Customer Service is great they answered my questions on time and got my requests done asap
企業情報
当該企業による記述
About Telsim Telsim is an Australian telecommunications provider dedicated to delivering reliable, affordable, and flexible communication solutions for individuals and businesses across Australia. Based in Australia and operating under telsim.com.au, we focus on making connectivity simple, transparent, and accessible for everyone. All Telsim services operate on the Telstra Wholesale network, giving our customers access to one of Australia’s most extensive and trusted mobile networks. This means wider coverage, stronger signal quality, and dependable performance across metropolitan, regional, and rural areas. Our services are designed to meet the real-world needs of our customers, whether they are small businesses, growing enterprises, or everyday users looking for dependable mobile and data solutions. We understand that communication is essential in today’s world, which is why we prioritise network reliability, clear pricing, and responsive customer support. At Telsim, we believe that great service starts with listening. We take customer feedback seriously and continuously improve our offerings based on real experiences. Our team is committed to providing honest advice, fast support, and practical solutions without unnecessary complexity or hidden fees. We aim to remove the frustration often associated with telecommunications by offering straightforward plans, clear terms, and friendly assistance whenever it’s needed. Whether you’re setting up a new service, transferring from another provider, or seeking ongoing support, our goal is to make the process smooth and stress-free. Telsim is proud to serve Australian customers with integrity, transparency, and care. We see every review as an opportunity to grow and do better. By choosing Telsim, you’re choosing a company that values trust, long-term relationships, and service excellence—powered by the reach and reliability of the Telstra Wholesale network.
連絡先
Suite 407, Level 4 480 Pacific Highway St Leonards NSW 2065, 2065, St Leonards , オーストラリア
- 1300 835 746
- support@telsim.com.au
- telsim.com.au
4.2
ほぼ満足
138件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 73％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great customer support
Very happy with the clear and unambiguous responses I got from telsim support member Emma Harper. Keep up the good work, appreciate it.
2026年3月24日
自発的なレビュー
telsim.com.au からの回答
Thank you for your feedback! We’re glad you’re happy with our service
telsim.com.au からの回答
Thank you for your feedback! We’re glad Emma Harper helped you get your issue resolved.
telsim.com.au からの回答
Thank you for your feedback! We’re glad you’re happy with our service.
Not worth the hassle
Wow evey step of the way trying to get the esim activated there were issues. And you cannot activaye early as you can only activate upon arrival. Better of buying a physical sim at the airport
2026年3月22日
自発的なレビュー
telsim.com.au からの回答
We’re sorry to hear about your experience and appreciate your feedback.
Our eSIMs are designed to activate upon arrival to ensure full validity during your travel period. While most activations are smooth, we regret that you faced issues along the way.
We’re continuously working to improve the activation experience and appreciate you sharing your thoughts.
telsim.com.au からの回答
Thank you for your feedback! We’re glad Victor helped you.
Customer service was very good and…
Customer service was very good and helped to update the details correctly
2026年3月3日
自発的なレビュー
telsim.com.au からの回答
Thank you for your feedback! We’re glad you’re happy with our service.
telsim.com.au からの回答
Thank you for your feedback! We’re glad you’re happy with our service.
Some of the worst customer service - more than 24hours for esim activation!
Some of the worst customer service. Purchased an esim and it took more than 24hours for them to sort out the activation. Every time I message or call them, it's the standard reply that their team is working on it and will be done in the next 2-3hours. Keeps repeating the same thing over and over again! Can't even bloody cancel my order as they just ignored my request and continue to ask me to wait.
2026年3月17日
自発的なレビュー
telsim.com.au からの回答
Hi, we’re really sorry to hear about your experience and the delay with your eSIM activation, we understand how frustrating that must have been. Please contact our Customer Service team directly with your order details so they can prioritise your case or assist with activation.
Wir sind für 3 Monate in Asien und…
Wir sind für 3 Monate in Asien und Ozeanien. Für Neuseeland haben wir zwei eSims Unlimited mit Telefonnummern, Gesprächs- und SMSguthaben von Spark an Flughafen gekauft. Kosten total NZD 168 für 3 Mte. Funktioniert absolut perfekt.
Für 3 Wochen Tasmanien und Queensland kauften wir eine eSim von Telsim. Die Installation funktionierte nicht und der Kundendienst antwortete nicht auf unser Problem, die schickten uns stattdessen nur laufend neue Angebote. Das Problem konnte nicht gelöst werden und so verlangte ich den bezahlten Betrag zurück. Keine Antwort und keine Rückzahlung. Die paar Dollar bringen mich nicht um und sind die Zeit und den Ärger nicht wert aber Telsim würde ich niemandem empfehlen, denn andere Anbieter bieten wenigstens Unterstützung bei Problemen.
2026年2月21日
自発的なレビュー
telsim.com.au からの回答
Hi, thanks for sharing your experience and we’re sorry to hear about the inconvenience caused.
Please reach out to our Customer Service team directly for assistance with your refund. They’ll be able to review your case and help resolve this for you.
We appreciate your patience.
She was so sweet and actually answered…
She was so sweet and actually answered my question. perfect!
2026年3月7日
自発的なレビュー
telsim.com.au からの回答
Thank you for your feedback! We’re glad our customer support team was able to provide you with good service.
Terrible
They sell you the esim, but then you try to activate it but it want let you.
2026年3月1日
自発的なレビュー
telsim.com.au からの回答
Hi there, eSIM activation should normally be quick and straightforward. If you’re experiencing issues, please feel free to contact our customer service team or send an email to support@telsim.com.au
Very knowledgeable for a quick solution…
Very knowledgeable for a quick solution and made sure my issue was completely resolved.
2026年3月1日
自発的なレビュー
telsim.com.au からの回答
We’re glad you had a positive experience and appreciate your support. If
there’s anything you’d like to share, we’d love to hear it.
Emma harper provides good service
2026年2月22日
自発的なレビュー
telsim.com.au からの回答
Thank you for your feedback! We’re glad to hear Emma was very helpful.
The women I spoke to was very nice &…
The women I spoke to was very nice & sorted out my problems within 5 minutes of being in the phone !!
2026年2月21日
自発的なレビュー
telsim.com.au からの回答
Thank you for your feedback! We’re glad our customer service team could help to sort out my problems.
She is really kind and helped me with…
She is really kind and helped me with all questions I had.
2026年2月20日
自発的なレビュー
telsim.com.au からの回答
Thank you for your feedback! We’re glad our customer service team could help you with all your questions.
telsim.com.au からの回答
Thank you for your feedback! We’re glad our customer support team was able to provide you with good service.
Always excellent customer service from…
Always excellent customer service from Telsim
2026年2月19日
自発的なレビュー
telsim.com.au からの回答
Thank you for your feedback! We’re glad you found our team helpful and are happy with our company
Good service I love Amelia Adams
2026年2月19日
自発的なレビュー
telsim.com.au からの回答
Thank you for your feedback! We’re glad our customer support team was able to provide you with good service.
Amelia was really helpful and resolved…
Amelia was really helpful and resolved all my doubts. Good customer service.
2026年2月16日
自発的なレビュー
telsim.com.au からの回答
Thank you for your feedback! We’re glad to hear Amelia was very helpful.
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