Emma Harper answered all questions clearly and helped me find resolution. Very happy with service. Only learning opportunity is she called mobile to mobile within australia local calls and to a pers... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Telemarketers are nice and helpful, but transfer an account to a new phone process is very tedious. Many steps and is taking two days to transfer my number and plan. I guess system could change. I... もっと見る
企業が回答しました
5 ⭐ for Emma Harper Fixed the 2nd time occuring fault that Telsim should have fixed since last month when the same fault happened!. Major problem with Telsim overall is that even though it's on the... もっと見る
企業が回答しました
Customer Service is great they answered my questions on time and got my requests done asap
企業情報
当該企業による記述
About Telsim Telsim is an Australian telecommunications provider dedicated to delivering reliable, affordable, and flexible communication solutions for individuals and businesses across Australia. Based in Australia and operating under telsim.com.au, we focus on making connectivity simple, transparent, and accessible for everyone. All Telsim services operate on the Telstra Wholesale network, giving our customers access to one of Australia’s most extensive and trusted mobile networks. This means wider coverage, stronger signal quality, and dependable performance across metropolitan, regional, and rural areas. Our services are designed to meet the real-world needs of our customers, whether they are small businesses, growing enterprises, or everyday users looking for dependable mobile and data solutions. We understand that communication is essential in today’s world, which is why we prioritise network reliability, clear pricing, and responsive customer support. At Telsim, we believe that great service starts with listening. We take customer feedback seriously and continuously improve our offerings based on real experiences. Our team is committed to providing honest advice, fast support, and practical solutions without unnecessary complexity or hidden fees. We aim to remove the frustration often associated with telecommunications by offering straightforward plans, clear terms, and friendly assistance whenever it’s needed. Whether you’re setting up a new service, transferring from another provider, or seeking ongoing support, our goal is to make the process smooth and stress-free. Telsim is proud to serve Australian customers with integrity, transparency, and care. We see every review as an opportunity to grow and do better. By choosing Telsim, you’re choosing a company that values trust, long-term relationships, and service excellence—powered by the reach and reliability of the Telstra Wholesale network.
連絡先
Suite 407, Level 4 480 Pacific Highway St Leonards NSW 2065, 2065, St Leonards , オーストラリア
- 1300 835 746
- support@telsim.com.au
- telsim.com.au
4.2
ほぼ満足
138件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 73％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Everything good
2026年2月14日
自発的なレビュー
telsim.com.au からの回答
Thank you for your feedback! We’re glad you found our team helpful and are happy with our company.
Very good communication and gave me all…
Very good communication and gave me all available options I asked for
2026年2月14日
自発的なレビュー
telsim.com.au からの回答
Thank you for your feedback! We’re glad you found our team helpful and are happy with our company.
Excellent service from Rachel
2026年2月12日
自発的なレビュー
telsim.com.au からの回答
Thank you for your feedback! We’re glad you found our team helpful and are happy with our company.
Very good quick help
2026年2月11日
自発的なレビュー
telsim.com.au からの回答
Thank you for your feedback! We’re glad you’re happy with our service.
Thanks Rose for your patience and…
Thanks Rose for your patience and solving the issue I was having with telsim recharge service. You were kind and helpful.
2026年2月11日
自発的なレビュー
telsim.com.au からの回答
Thank you for your feedback! We’re glad to hear Rose was very helpful.
telsim.com.au からの回答
Thank you for your feedback! We’re glad you found our team helpful and are happy with our company.
Dealing with Victor at Telstra/Telsim…
Dealing with Victor at Telstra/Telsim was a pleasure.
In 10 to 15 minutes, he resolved my issues quickly efficiently and professionally.
Unfortunately, I had a negative experience previously with another team member.
However, by contrast Victor excelled and i very very very happy with his support. Was able to resolve my issues so quickly.. thank you
2026年2月9日
自発的なレビュー
telsim.com.au からの回答
Thank you for your feedback! We’re glad to hear Victor was very helpful.
She was efficient communicated really…
She was efficient communicated really well and helped me solve my problem timely which I really needed
2026年2月8日
自発的なレビュー
telsim.com.au からの回答
Thank you for your kind words! We’re so glad to hear that you were communicated clearly and we were able to resolve your issue quickly when you needed it most. We truly appreciate your feedback!
Friendly and helpful service
The lovely people at Telsim helped me out with an admin issue - no fuss, no questions, just got it done.
2026年2月7日
自発的なレビュー
telsim.com.au からの回答
Thank you for your feedback! We’re glad you found our team helpful and are happy with our company.
Regarding international calls to nepal
It was really good talking with customer service department specially Rose john
, she is really helpful and supportive
2026年2月7日
自発的なレビュー
telsim.com.au からの回答
Thank you for your feedback! We’re glad to hear Rose was very helpful.
It was great that everything went so…fast
It was great that everything went so quickly and smoothly.
2026年2月6日
自発的なレビュー
telsim.com.au からの回答
Thank you for your feedback! We’re glad you found our team helpful and are happy with our company.
Rose was very helpful
2026年2月6日
自発的なレビュー
telsim.com.au からの回答
Thank you for your feedback! We’re glad to hear Rose was very helpful.
Quick and friendly service
Quick service, straight to the point of what I needed help with and was actually friendly. What a bonus! Thanks for helping me out so efficiently.
2026年2月6日
自発的なレビュー
telsim.com.au からの回答
Thank you for your feedback! We’re glad you found our team helpful and are happy with our company.
Recharge error
My wife and I took out a contact with Telsim to cover us from the 7/1/26 to 11/2/26. The Telsim shop representative sold us 2 Esims and 2 $35 recharge cards and told us that we should recharge the phones around 14 January. He then created the contract for my wife to cover both our Esim's in her name and used my email address for communications. When it came to recharging this is when things went wrong. We individually carried out the recharge from our phones but for some reason both recharges were applied to just my wife's phone. Consequently my Esim stopped working on 5 Feb. We tried resolving this with Telsim but they said there was nothing they could do. In our view they should have extended network access for the 6 days needed as they could clearly see that we had paid Telsim way more than we needed to cover both phones for the period.
Lesson do not allow the sales person to setup a contract for multiple Esims. Set them up individually.
2026年2月6日
自発的なレビュー
telsim.com.au からの回答
Thank you for taking the time to explain your experience. We sincerely regret the inconvenience caused to you and your wife.
Upon reviewing your concern, we understand that two $35 recharges were completed; however, both were applied to your wife’s service, which resulted in your eSIM expiring on 5 February 2026.
Please note that when multiple services are registered under the same account holder, recharges must be carefully selected against the specific mobile number at the time of payment. If the same number is selected during both transactions, the system will automatically apply the recharge to that selected service.
As a prepaid services operate on a recharge-based system, once the recharge is processed and benefits are added or have expired, we are unable to manually extend the plan.
We appreciate your feedback regarding setting up eSIMs individually, and we will certainly share this internally to help improve customer guidance at the point of sale.
If you would like, we can further review the account details once again to confirm if any alternative solution may be available.
telsim.com.au からの回答
Thank you for your feedback! We’re glad to hear Emma was very helpful.
nice work
Emma Harper helps me a lot! She patiently helped me resolve the network usage issue.
2026年2月4日
自発的なレビュー
telsim.com.au からの回答
Thank you for your feedback! We’re glad Emma Harper resolved your network issue and helped you get back to your day quickly.
Very quickly help
2026年2月4日
自発的なレビュー
telsim.com.au からの回答
Thank you for your feedback! We’re glad you found our team helpful and are happy with our company.
telsim.com.au からの回答
Thank you for your feedback! We’re glad you found our team helpful and are happy with our company.
Emma Harper was the best customer…
Emma Harper was the best customer support agent who helped myself and other kiwi friends connect our e sim within minutes. We are very thankful thank you telsim
2026年2月2日
自発的なレビュー
telsim.com.au からの回答
Thank you for your feedback! We’re glad to hear Emma was very helpful.
telsim.com.au からの回答
Thank you for your feedback! We’re glad to hear Emma was very helpful.
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