telsim.com.au レビュー 

138
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TrustScore 5段階評価の4

4.2

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Emma Harper answered all questions clearly and helped me find resolution. Very happy with service. Only learning opportunity is she called mobile to mobile within australia local calls and to a pers... もっと見る

企業が回答しました

5つ星のうち3の評価

Telemarketers are nice and helpful, but transfer an account to a new phone process is very tedious. Many steps and is taking two days to transfer my number and plan. I guess system could change. I... もっと見る

企業が回答しました

5つ星のうち5の評価

5 ⭐ for Emma Harper Fixed the 2nd time occuring fault that Telsim should have fixed since last month when the same fault happened!. Major problem with Telsim overall is that even though it's on the... もっと見る

企業が回答しました

企業情報

当該企業による記述

About Telsim Telsim is an Australian telecommunications provider dedicated to delivering reliable, affordable, and flexible communication solutions for individuals and businesses across Australia. Based in Australia and operating under telsim.com.au, we focus on making connectivity simple, transparent, and accessible for everyone. All Telsim services operate on the Telstra Wholesale network, giving our customers access to one of Australia’s most extensive and trusted mobile networks. This means wider coverage, stronger signal quality, and dependable performance across metropolitan, regional, and rural areas. Our services are designed to meet the real-world needs of our customers, whether they are small businesses, growing enterprises, or everyday users looking for dependable mobile and data solutions. We understand that communication is essential in today’s world, which is why we prioritise network reliability, clear pricing, and responsive customer support. At Telsim, we believe that great service starts with listening. We take customer feedback seriously and continuously improve our offerings based on real experiences. Our team is committed to providing honest advice, fast support, and practical solutions without unnecessary complexity or hidden fees. We aim to remove the frustration often associated with telecommunications by offering straightforward plans, clear terms, and friendly assistance whenever it’s needed. Whether you’re setting up a new service, transferring from another provider, or seeking ongoing support, our goal is to make the process smooth and stress-free. Telsim is proud to serve Australian customers with integrity, transparency, and care. We see every review as an opportunity to grow and do better. By choosing Telsim, you’re choosing a company that values trust, long-term relationships, and service excellence—powered by the reach and reliability of the Telstra Wholesale network.


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4.2

ほぼ満足

TrustScore 5段階評価の4

138件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 73%に回答しています

通常1週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.2

すべてのレビュー

(138)

過去12か月のレビュー数: 127件

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5つ星のうち5の評価

Perfect data and coverage

Perfect data and coverage. while my visit in australia, I bought $39 for 90 Gb and connection was so good.
All the places I went, I got proper coverage. Few places were little bit here and there, but thats with every provider.
Highly recommended.

2025年12月1日
自発的なレビュー
telsim.com.au ロゴ

telsim.com.au からの回答

Thank you, Sabaz! We're thrilled you had a great experience. Your support means a lot to us!

5つ星のうち5の評価

Telsim network is working prefectly for…

Telsim network is working prefectly for me. I pay $35 each month and getting 45 gb. This is a good value with a proper connection

2024年12月4日
自発的なレビュー
telsim.com.au ロゴ

telsim.com.au からの回答

Thanks for the positive review! We're glad you're happy with your $35 plan and the network performance. We appreciate you choosing Telsim.

5つ星のうち1の評価

Telsim Are SCAMMERS!

Telsim took my money, required my passport details, and activated the service a whole month before I wanted it to start - then refused to re-set the account or refund.

BEWARE this dishonest behaviour is some of the worst I have come across in over 40 years of leading a computer business.

2025年11月26日
自発的なレビュー
5つ星のうち1の評価

initaly good..but NEVER

initaly good, activating etc...
but changed my phone number after a few days WITHOUT notifying.
VERY bad, does NOT work on all telstra nets.
this is a problem in remote areas.
customer support lousy.

2025年11月10日
自発的なレビュー
5つ星のうち1の評価

SCAM

SCAM - do not purchase!! I experienced very poor service. After arriving back in NZ after being abroad & purchased an e-sim on promotion via their website on the 4th November. I selected the e-sim thinking it would be the fastest method of delivery.. I then received an email confirmation that I would receive a code posted to me in the mail which would take 3-7 business days... as I selected their promo option. What a joke! This is their way to get people to purchase full price instead, as they email out a code for full price and not promo sims.
This has now taken two weeks and one day and no sign of any letter in the mail. Instead of sending me a code they have now mailed me another code which will take 3-7 business days. What a waste of time!!! It very much feels like a scam.

2025年11月19日
自発的なレビュー
5つ星のうち1の評価

Telsim is a scam

I would give it less than one star if I could. Very poor coverage, customer service closes at 7pm and the only thing that ‘outperformed’ was the sales team at the airport when we arrived. We are traveling the great ocean road road and at 80% of the time we have no coverage, while other travelers have coverage. Telsim is a pure scam that sells you blue sky at the airport, k owing they will never see you again.

2025年11月3日
自発的なレビュー
5つ星のうち1の評価

Telsim has a shit customer service they…

Telsim has a shit customer service they don't get back after.for the request I asked them about my esim no moving to another phone since I loss my phone were the esim was I have provided them my id which they request they keep saying someone will get back to me shortly and no one 4ver did telsim customer don't care about their customer and I have left a lot messages soni even called them.butnthey just say someone will get back toe.shortly.bit no one ever did so do not bother getting a phone service with this company as they are shit and sonwithbthe customer service I'm getting with them

2025年9月24日
自発的なレビュー
5つ星のうち1の評価

DO NOT BUY THEIR PREPAID PLAN

DO NOT BUY THEIR PREPAID PLAN! I had the prepaid plan for a year when I was on a working holiday visa in Australia, and thought that since it was a one time purchase, it would end once the year was over. But just a few days ago, I got a tax invoice telling me that they had taken my money for yet another year. I tried to get through customer service to get a refund, since I won’t be using the mobile plan again, and they just said that since I had auto recharge enabled, they couldn’t do a refund? This is not something I have manually done, and there was in no way any consent from me for them to do this. No email or anything, asking me if I wanted to go through with the payment. Absolutely ridiculous, and I’m beyond frustrated with this company.

2025年9月19日
自発的なレビュー
5つ星のうち1の評価

Telsim had auto recharge enabled by…

Telsim had auto recharge enabled by default without user consents and took ppls money without remorse. the Australia government is not doing anything to protect the consumers. Shame on the Government leaving Telsim doing all this. i would think the government has shares with Telsim.

2025年9月1日
自発的なレビュー
5つ星のうち1の評価

Bad experience. No understanding from customer support

Telsim does not support google pixel 9 pro. Before the activation process of the esim was completed, I asked to cancel my order and a refund, but support didn't help on that. They charged me for a service that I couldn't use. The list of supported devices is limited.

2025年7月30日
自発的なレビュー
5つ星のうち1の評価

This company is a scam

This company is a scam. I was travelling for two weeks , no cover in all the way down to Northern Territory to Adelaide , and when I arrived it's said; that I run off data's ???????? How???????
Now I was sleeping , and I receive a message at 3 am while I was sleeping that I use all my data's.
I have being with Telsim 3 years and was def filthy not like this , I'm swapping companies , scammers

2025年6月29日
自発的なレビュー
5つ星のうち1の評価

Awful service

Purchased a sim card, and then when I went to activate it, they told me that the email address which I have been using for the last 20 years 'is not valid'.
Then proceed to tell me I should register for a gmail account. Since when do I have to have a gmail account just to buy a sim card!
Then told me that they wouldn't give me a refund !!!!

2025年4月3日
自発的なレビュー

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