Terra Kaffe レビュー 188

I had the great privilege of dealing with the Terra Kaffe customer service when dealing with a problem with my previous machine and ordering a renewed TK-01. The support team was with me every step of the way, and would reply to my emails quickly. They always told me not to hesitate with any questions or concerns, and seemed genuinely happy to help me out with this process. 10/10 would recommend working with the troubleshooting team as well as purchasing from Terra Kaffe for anyone with any interest at all in coffee!

Super quick email response to an issue I was having. Convenient videos I could watch on my phone while fixing my Demi.

I ran into an issue with my TK-01 and contacted customer support. They got back to me quickly, shared clear video instructions, and walked me through recalibrating the machine.

The experience was outstanding—their customer service made me appreciate my TK-01 even more

I was on the waitlist for the new machine for a while! When I finally got it, it was awesome. Less than a month or so in, it started falling apart. It looked like it was going to explode. Thankfully it was still under warranty. I sent it in, they fixed it and all was good. And then a few months goes by and now it won't turn on. And no warranty. I have a $2,000 counter ornament now.

I had the 1st generation TK and loved it. When they released the TK2 with the Drip option and over the air updates, I knew I had to purchase. All my interactions with their CS team has always been pleasant. Responses are timely and resolutions are top tier. I recommend the TK2 to all my friends and family.

I have the TK-02 and I absolutely love the espresso and drip coffee it produces. I had to do some troubleshooting when I first used the machine, but the team at TK helped me fix the issues.

My biggest gripe with the machine is the milk frothing really is not too good, and I got a separate frother for better textured milk

I have purchased the Demi model and it has been a great experience. The espresso quality rivals/overshadows coffee shop experiences, so much so that I stopped buying coffee outside of the house. I only spend money on beans now so I can make my coffee at home. The machine is easy to use, maintain, and the customer service experience is one of the best I’ve encountered with prompt response time beyond my expectations and close follow up. Would buy from again.

I pre-ordered the Terra Kaffe Demi and have been using it for about 4 months; I really love it.

Before this, I was grinding beans, measuring everything out, and making pour-over coffee by hand. The Demi gave me a lot more convenience without costing me flavor, which is exactly what I wanted.

I like that it still gives you real control. You can use your own beans, adjust the grind size, and easily make espresso, Americanos, and drip coffee. You can also dial in strength, water, and shots, which makes it feel much more personal than a pod machine.

It is easy to clean, pretty quiet, and makes a very good cup of coffee. I also had one issue, and support was fantastic. Gregory helped me get it resolved quickly.

The instructions could be improved, since much of the support info still seems geared toward the TK-02. And the water tank can be a little awkward to access if you have the machine squeezed into a crowded counter, but that is more of a me issue than a machine issue.

Overall, I am very happy with it and would absolutely recommend it.

Without a doubt, the TK-02 brings the best in personal coffee experiences to reality at home. From the easy-to-learn-and-use app interface, to the machine’s amazing functionality, to the first-rate customer service and responsiveness, it’s hard to point to any downside. The quality of the end product—be it espresso, cappuccino, latte, macchiato, Americano, brewed, etc.—can be adjusted and saved easily by each individual user, making this machine a true standout in the crowded field of automatics. Machine refinements, in the form of firmware updates, are carefully considered by the company before implementing, so there’s no ping-ponging of updates to fix unintended consequences. Overall, this has been a terrific experience after 2 years of daily use.

The Demi machine looks beautiful and makes good coffee, way better than those machines that make coffee from capsules. It’s comparable, if not better, than the other top brands that make super-automatic machines. The drinks are customizable with different settings to choose from. I am giving 5 stars for their customer service; they helped me resolve the machine issue. You are better served by contacting them through the contact us link and starting a service ticket. At that point, the good people at their customer service team will be with you all the way. Thanks, TK!

The terra kaffe machine is amazing- coffee is great and customer service is great

Machine started having issues within one year of purchase. Screen was fully non-functional and had to be sent back for replacement. The machine was returned to me in a broken box covered in coffee grounds. The machine is still having multiple issues and displaying error notifications. I get email replies from technical support that have a laundry list of steps to go through that ultimately yield no improvement. Buy something else.

We have been loving our TK-2 for about 2 years now, however we recently had multiple issues with it for which we had to send it in twice. While it’s a pain to package and haul it off to UPS, the customer service has been fabulous. They are always responsive. I just hope our machine continues to function well!

Amazing product, great customer service, had some doubts and Luis really helped out. The coffee quality the machine makes is top notch. Truly a great company!

We have purchased a TK-02 and have owned it three months. We are thrilled with all the drink options and the $ it has saved us! The quality is outstanding in terms of both the machine and results! Customer service needs have been answered swiftly and competently!
Well done!

From the moment my Terra Kaffe TK-02 arrived, I was impressed. Setup was incredibly simple—I was brewing within minutes. The machine works flawlessly, is easy to clean, and the customization options are fantastic. With just a little input, it creates the most amazing coffee drinks tailored exactly to your taste.

We’ve been experimenting with all the settings and the standard options while enjoying every cup. Very impressed with the milk frother/steamer.

About a month ago I had a reason to reach out to customer service, both by phone and email, and the experience was excellent. The team was timely, knowledgeable, and accurate in their support.

It sounds dramatic, but I’m genuinely in love with this machine. Hands down the best purchase I’ve made in a long time. Highly recommend.

Having spent a great deal of time researching "bean to cup" products I have not found a machine that checks ALL the boxes like Terra Kaffe's TK-02 does. Ease of use, each drink is the same as the last, drink customization is outstanding. Love the mobile APP. A great user experience. Customer service has been second to none. Keep up the great work!!

I had an excellent experience with Terra Kaffe addressing a shipping error. Last month, I ordered a filter kit but didn’t open the package right away. When I eventually did, I realized it contained the older model filter instead of the one I ordered.

I reached out to their team, and within 24 hours they had already started shipping the correct filter. The website submission was easy. The response was quick, professional, and hassle-free. I really appreciated how smoothly they handled the situation.

I have had my TK-02 for a year and it has performed to my expectations. I previously had a TK-01 which had problems and needed to be replaced after a year. (I gave it to my son and it is still working after 3 years.) However, my TK-01 is now showing an error message that requires returning to the factory for repair. It is a pain to return it; I hesitated since it is still working, but the error message is consistent every time I put it to sleep. The customer service has been excellent; always has been! The coffee selection is great as well. I just wish the machines were more dependable.

Any time I asked for assistance due to machine issues, their customer service rep. have the answer immediately NOT waiting for 24 hours or days. Problems were resolved quickly which is rare today! Again they have a great customer service team.
I bought the machine in 2024 after doing some research on automatic coffee maker..my criteria is very basic - a simple, 1 touch, quick cup of tasty coffee each morning. TK-01 DID NOT FAIL and 2 years into owning this compact pretty machine, it still provides my family a great cup of java.. my friend also bought one as well ..