Sold an item that wasn’t available to ship and I had to track down that information myself. If something isn’t available in the window it shows on your website, you should inform the customer before t... もっと見る
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Ordered in June, still haven't received it. Contacted support a number of times and got only generic canned emails, no tracking, no real answers, no refund. Three months of waiting and zero accountabi... もっと見る
企業が回答しました
Customer service is so professional! I was very disappointed I yes I couldn’t get my pillow but situation was handled properly and I will be back shopping with you all soon
I never received half of my order and gave up on trying. There are comparable retailers, in quality and price, that have proven more organized and reliable.
2.4
期待以下
253件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 94％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I’m glad I splurged on these quality linen sheets
The format of your email is unclear as to whether you are asking for feedback on the customer service or the product itself. So I will try to adjust both Customer Service was fine just simply ordered by email and sheets arrived although they took a little bit of time to get here. The sheets themselves are a very fine quality and I’m glad I invested in linen sheets with your company because I believe they offer a superior quality of linen.
2025年10月13日
The Citizenry からの回答
Hi Lois,
We’re delighted to hear you’re enjoying the quality of your new linen sheets! We appreciate your patience with the delivery, and thank you for trusting us with your investment. We’re so glad they were worth the wait!
I have had a very good experience with…
I have had a very good experience with Citizenry.
Customer service was outstanding. I had no delay in a response . He was very helpful. I can’t wait to receive my blanket .
2025年10月18日
The Citizenry からの回答
We’re so happy to hear that you had such a great experience with our team and that everything went smoothly with your order! It’s wonderful to know that you received helpful, timely support, and we can’t wait for you to enjoy your new blanket!
The Citizenry からの回答
Hi Braeden,
We’re so glad to hear that your sheets arrived quickly, and that you’re loving the feel! Thanks for sharing your experience with us, and for choosing The Citizenry.
Package was not delivered
Package was not delivered. This was a wedding present, and message under tracking number says undeliverable. Hope you can fix this!
2025年10月11日
The Citizenry からの回答
Hi Laurie,
We’re so sorry to hear that your package wasn’t delivered, especially given that it was a wedding gift. That’s understandably disappointing!
We’ve escalated your issue internally, and a member of our team will be reaching out shortly to assist, and to ensure that the package gets to the right place as quickly as possible. We appreciate your patience while we make things right!
The Citizenry からの回答
Thanks for the glowing review, Randy! We’re so happy to hear you’re loving your new sheets and that delivery was quick and easy. We appreciate your choosing us to be a part of your home!
Very beautiful sheets in charcoal…
Very beautiful sheets in charcoal color. Super comfy to sleep on.
2025年10月11日
The Citizenry からの回答
Thanks for sharing this, Linda! We’re so happy to hear that you’re loving your new sheets. The charcoal color is such a timeless choice, and we’re glad that they’re as comfortable as they are beautiful!
Unreliable delivery timeframes
Didn’t meet the delivery date committed to when I placed the order. Missed it by a month.
2025年10月16日
The Citizenry からの回答
Thanks for sharing your feedback with us, David. We’re truly sorry to hear that your order arrived later than expected, and we understand how frustrating it is when delivery timelines aren’t met. We’re actively reviewing this internally to improve our accuracy and communication moving forward!
Very prompt replies to my questions…
Very prompt replies to my questions regarding orders!
2025年10月17日
The Citizenry からの回答
Thank you for taking the time to share this feedback! We’re so glad to hear that our team was able to respond quickly and keep your order experience as smooth as possible. We hope that you enjoy your items!
Beautiful product
Beautiful product. I ordered table napkins. I’ve had amazing vases and other decorations from the citizenry including carpet and they always make my home beautiful
2025年10月10日
The Citizenry からの回答
Hi Aida,
We’re so happy to hear that your new items from The Citizenry have brought even more beauty to your home!
We appreciate you for being such a loyal customer and for sharing your kind words. It means the world to us!
Shipping delays
I have bought two rugs, and both times they were delivered delayed from the original shipping date, with minimal communication. Great quality, but very expensive and not the best customer experience overall.
2025年10月11日
The Citizenry からの回答
Thanks for sharing your experience, Sophie. We’re so glad to hear that you’ve been happy with the quality of your rugs, but we understand how frustrating the delays and limited communication must have been. Your feedback is really helpful as we work to improve transparency and reliability around shipping updates, and we truly appreciate your continued support and honesty. It helps us to do better!
It has been 20 days since I ordered a…
It has been 20 days since I ordered a fabric sample, and I am still waiting...
I am a member of the trade and usually get fabrics within a reasonable time, 5-6 days. I do understand that there was a mistake in my address the first time the salesperson wrote it. However, I am still waiting.
2025年10月15日
The Citizenry からの回答
Hi Sara,
We’re truly sorry for the delay in receiving your fabric sample and completely understand how frustrating that must be, especially given the initial address issue.
We’ve flagged this for follow-up so that our customer experience team can ensure your sample gets to you as quickly as possible. Thank you for your patience and for bringing this to our attention!
Customer service was Unwilling to make…
Customer service was Unwilling to make a situation right on a product they admitted was misrepresented on their website.
*update*
It was only after i was sent an email by you to rate my experience which i shared that the next day i did receive a full refund. That was after going back and forth several times. While that may be your policy, the description of your product which you acknowledged was *incorrect on your site was the reason we were in this place. I am grateful for my requested refund.
2025年10月13日
The Citizenry からの回答
Hi Ashley,
We’re sorry to hear that the blanket didn’t meet your expectations and understand how frustrating that must have been. Although our policy states that items shipped outside the contiguous US are final sale, our team did issue a full refund without requiring a return of the item as a goodwill gesture.
That said, we appreciate your feedback and will review this product's listing again to ensure that sizing details are as clear as possible moving forward. Thank you for the honest feedback!
The linen fabric was softer and thicker…
The linen fabric was softer and thicker than I imagined, the fitted sheet fit perfectly,… And there is definitely something to the energy that the linen lets off, it seems that my whole life I’ve only slept between 4 1/2 to 5 1/2 hours a night, Instantly I’ve slept 8+ hours a night since I’ve used them…God is always right, I would highly recommend them, thanks again
2025年10月7日
The Citizenry からの回答
Hi Michael,
We’re so thrilled to hear how much you’re loving your new linen sheets, and that they’ve made such a difference in your sleep! It’s wonderful to know that the feel, fit, and quality exceeded your expectations, and we appreciate you sharing your experience and recommendation. :-)
Exceptional cs
I called the Dallas store and got Abbie on the phone. She was exceptional in every way and helped me so much. I really appreciate her going the extra mile which is so rare in this day and age. I'm thankful she answered the phone when I called.
2025年10月14日
The Citizenry からの回答
Thank you for the glowing review, John! We’re so happy to hear about your wonderful experience with Abbie. She truly goes above and beyond for her clients, and we’ll be sure to share your kind words with her and the Dallas team!
Strange size
The sheets are nice quality. I really like them. However I wish I had paid better attention to the size noted for the Cal/King. The Duvet is way too long at the end of the bed and barely covers the bed side to side. I would not buy again based on the odd sizing.
2025年10月7日
The Citizenry からの回答
Hi Barbara,
We’re so glad to hear you’re enjoying the quality of your new sheets, but we understand your frustration with the duvet sizing. Your feedback about the dimensions for California King beds is really helpful, and we’ll be sure to share it with our product team as we continue refining our fit and design details. We truly appreciate you taking the time to share your experience!
We ordered 3 beds and were told they'd…
We ordered 3 beds and were told they'd be delivered in early Sept. We heard nothing from Citizenry until we contacted them at the end of September. It is now mid October and the beds have still not been delivered. Throughout the process Citizenry was polite but offered no help in getting the order expedited or offering any compensation, and had no excuse for why they never reached out to tell us the order was so delayed. At all times we had to proactively contact them. We will never order from them again.
2025年10月13日
The Citizenry からの回答
Hi Myra,
We’re very sorry to hear about your experience and understand how disappointing these delays and communication gaps have been. This isn’t the level of transparency or support we aim to provide, and we regret that you had to reach out repeatedly for updates. Our team is reviewing what went wrong in this case to ensure we improve both communication and delivery timelines going forward, and we truly appreciate your feedback. It helps us do better for all of our customers!
Wasn’t the best experience from start…
Wasn’t the best experience from start to finish. Happy to be done with this back and forth on product and refunds.
2025年10月13日
The Citizenry からの回答
Hi Whitney,
Thank you for sharing your experience, and we’re sorry to hear that the return process didn’t go as smoothly as it should have. We understand how frustrating it can be to deal with back-and-forth communication, and we've passed your feedback along to our Leadership team to improve the process moving forward. We hope to have the opportunity to earn your business again in the future!
Only shipped item 1 month after…
Only shipped item 1 month after ordering with no warning on the website or via email that this would be the case. I would take that into account before ordering.
2025年10月10日
The Citizenry からの回答
Hi Lea,
Thanks for your honest review. We’re truly sorry for the unexpected delay and lack of communication regarding your order timeline, and we completely understand how frustrating it is when an item ships much later than expected without prior notice.
We’re reviewing how we communicate stock and lead times so customers have clearer expectations before placing an order going forward, and we appreciate your feedback. It helps us improve!
Great prompt service and love the sale…
Great prompt service and love the sale prices. The alpaca throw is very well made, soft and just the right size.
2025年10月5日
The Citizenry からの回答
Hi Sherrie,
Thank you for sharing! We’re so glad to hear you love your throw, and that the quality and size were just right. It’s great to know our team’s prompt service and sale pricing made the experience even better! We hope to welcome you back again soon.
I still have not gotten one of my items!
2025年10月9日
The Citizenry からの回答
Hi Laura,
Thank you for taking the time to share your feedback. We completely understand how frustrating it must feel to be waiting this long for your shams, and we’re truly sorry for the stress this situation has caused.
We’ve flagged our Customer Experience Team for assistance, and someone will be reaching out shortly. We really appreciate your patience in the meantime, and the chance to make things right!
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