Visited the Mansfield site to organise transfer of funds. We were greated by Bella who was friendly and courteous throughout our visit. All of our wishes were dealt with and she explained to us which... ãã£ãšèŠã
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Moved an ISA from VM to Nottingham BS. Opened account with NBS having had notification from VM that my ISA was ending. Left details ,sort code etc, Had previously visited branch to inquire about vie... ãã£ãšèŠã
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Straightforward in opening the cash isa account online and received many email updates on how the transfer was progressing. In fact the transfer was completed on the maturity date so no loss of int... ãã£ãšèŠã
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Good old fashioned service with a smile, with some privacy whilst conducting your banking. No personnel walking around with devices in an open plan area and everyone listening to your business. A payi... ãã£ãšèŠã
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Nottingham Building Society ã«ã€ããŠ
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Your financial needs and personal circumstances are ever-evolving. Your money goals are one of a kind. You're saving for different things and earning money in different ways. Work might not be 9â5 anymore.
You may be a millennial dreaming of your first home. A foreign national facing restricted access to credit or unfamiliar rules. Or a silver fox planning to retire in style. No matter your situation or credit score, youâll find mortgages and savings that fit.
Unlike banks, a mutual building society means shareholders don't cash in. No bumping up strangers' bank balances. No hidden agendas. Just a focus on giving you a fair shot at stability and success.
You can find out more on our website â here are some quick links:
You may be a millennial dreaming of your first home. A foreign national facing restricted access to credit or unfamiliar rules. Or a silver fox planning to retire in style. No matter your situation or credit score, youâll find mortgages and savings that fit.
Unlike banks, a mutual building society means shareholders don't cash in. No bumping up strangers' bank balances. No hidden agendas. Just a focus on giving you a fair shot at stability and success.
You can find out more on our website â here are some quick links:
MORTGAGES
SAVINGS
BRANCHES
CONTACT US
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Nottingham House, 3 Fulforth Street, NG1 3DL, Nottingham, è±åœ
- 0344 481 4444
- Trustpilot@thenottingham.com
- thenottingham.com
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New customer isa account
It was quick and efficient and friendly meeting given by Jenna.
2026幎7æ21æ¥
Nottingham Building Society ããã®åç
Hello Julie
Thank you for your kind feedback. We're delighted to hear that your meeting was quick, efficient, and friendly. We appreciate you taking the time to share your positive experience, we will pass your comments onto Jenna.
Sharon - Customer Team.
Nottingham Building Society ããã®åç
Hi Josephine
Thank you for your feedback! We're so pleased to hear you found our team to be kind, patient, and helpful. We appreciate you taking the time to leave a review.
Sharon - Customer Team.
Great service in branch
Great service in branch, setting up.app a pain internet signal poor black spot and No guest network.in.branch. app still not working yet. Otherwise all good.
2026幎7æ24æ¥
Nottingham Building Society ããã®åç
Hello Steven
We appreciate your feedback and are sorry to hear about the app setup difficulties. I will share your feedback with our team as we are always reviewing how we can support customers and make improvements for the future.
Sharon - Customer Team.
Excellent service all round
Excellent service all round. Very professional and helpful advice and guidance. Process was easy. Also allowed to bring my well behaved dog into branch. Very very satisfied.
2026幎7æ22æ¥
Nottingham Building Society ããã®åç
Thank you for your feedback Richard. We're so pleased to hear you found our advice and guidance were helpful. It's great to know the process was easy for you, and we're especially happy that your well-behaved dog was able to join you.
Amanda - Customer Team.
The gents man was really greatâŠ
The gents man was really great explaining everthing thank you for the service
2026幎7æ23æ¥
Nottingham Building Society ããã®åç
Thank you Diane for the 5 stars. We are happy to hear you had a great experience.
Amanda - Customer Team
Lovely staff.
2026幎7æ27æ¥
Nottingham Building Society ããã®åç
Thank you Elaine for the 5 star review.
Amanda - Customer Team
Efficient and friendly
2026幎7æ23æ¥
Nottingham Building Society ããã®åç
Hi Maggie, thanks for the review and 5 stars, we really appreciate it.
Amanda - Customer Team
Nottingham Building Society ããã®åç
Thank you Catherine for the 5 stars. We are happy to hear that it was helpful and professional experience.
Amanda - Customer Team
It's nice to be able to talk andâŠ
It's nice to be able to talk and discuss, what I can do with my savings, dont do things like this on the Internet.
2026幎7æ13æ¥
Nottingham Building Society ããã®åç
Its great to hear you appreciated discussing face to face your savings with us Neil. Thank you for the 5 star review.
Amanda - Customer Team.
Only just opened an account!
2026幎7æ12æ¥
Nottingham Building Society ããã®åç
Hi Clare
We appreciate you taking the time to share your initial experience with us. We hope you will enjoy your new account.
Sharon - Customer Team.
The staff were brilliant with us
The staff were brilliant with us , we saw 2 different ladies on 2 different occasions they told us our options and helped us. They explained everything in a way that we could understand with compassion and empathy .
2026幎7æ24æ¥
Nottingham Building Society ããã®åç
Thank you for your feedback! We're so pleased to hear that our team provided you with clear explanations and compassionate assistance on both occasions. It's great to know you felt well-supported.
Sharon - Customer Team.
Fantastic
Absolutely fantastic customer service, needed help with opening a savings account and they explained that a regular saver would be ideal for me after going through all options, they explained in great detail what i would get from it and the benefits, the branch was absolutely amazing as soon as I walked in I felt welcomed and heard about my struggles with saving, I didn't feel judged at any point on how little or how big the amount i was putting in was, would recommend to everyone I won't be going anywhere else for banking.
2026幎6æ19æ¥
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Nottingham Building Society ããã®åç
Hi Lily
We are so happy to hear about your positive experience with us! It's great to know that our team were able to provide you with the right assistance regarding your savings options. We always strive to create a welcoming environment for everyone, and we are truly glad that you felt heard and supported. Thank you for recommending us.
Sharon - Customer Team.
Always phenomenal!
2026幎7æ12æ¥
Nottingham Building Society ããã®åç
Hi Phillipa
Thank you for taking the time to leave a review, we are delighted you found it phenomenal!
Sharon - Customer Team
Devon in particular was very helpful inâŠ
Devon in particular was very helpful in difficult circumstances following the bereavement of a close family member.
There should however be a dedicated Bereavement Line.
2026幎7æ18æ¥
Nottingham Building Society ããã®åç
Thank you for taking the time to leave a review and recognise the help that Devon provided at this very difficult time for you, I'm very sorry for your loss. We are currently reviewing the support we provide for our customers during bereavement and your suggestion for a dedicated line is valuable feedback that we will consider.
Kind regards
Sharon - Customer Team.
Very Good Experience
I recently opened a 5 year cash ISA with NBS and the rate of 4.65% was great. I opened it so I could transfer in a maturing Virgin Money ISA.
I really like the NBS website and setting up the account was very simple. One small observation;NBS use a third party called Onfido to verify your identity and when I was uploading an image of my driving licence I got a pop up from "TOTAL AV" tring to sell me an upgrade on my online security. This somewhat spooked me as it could only have come from Onfido as I have very good security software on my devices. Perhaps NBS can address this with Onfido.
When my existing ISA matured with Virgin Money I messaged NBS just to check that they had notified VM of the transfer and everything was proceeding smoothly. I got a very quick and friendly response from Zoe who answered my question in full.
A highly recommended provider.
2026幎7æ24æ¥
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Nottingham Building Society ããã®åç
Hi Philip
We are so pleased to hear about your positive experience opening a 5-year cash ISA with us and that you found our website simple to use. We truly appreciate you taking the time to share your feedback.
We've noted your observation regarding the pop-up you encountered during the identity verification process with Onfido. We understand how this could be concerning, and we will certainly look into this matter with our third-party provider to ensure a seamless and secure experience for all our customers.
It's good to know that our team provided a quick and friendly response to your query about the transfer from your maturing ISA, we're glad we met your expectations. Thank you for highly recommending us!
Sharon - Customer Team.
A wonderful provider
The staff are extremely supportive, and make sure to help however they can.
2026幎7æ21æ¥
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Nottingham Building Society ããã®åç
Hi Jake
Thank you for your feedback! We're so pleased to hear that our team was extremely supportive and helpful during your experience. We truly appreciate you sharing this.
Sharon - Customer Team.
Be more patient like Robin Hood.
Good. Decent account with a competitive Interest Rate. Could have been bettered had Nottingham been more patient with funding the account.
I had only set it up about 12 hours and was being told to fund it?
Everything else I am happy about.
2026幎7æ10æ¥
Nottingham Building Society ããã®åç
Hi Karl
We appreciate your feedback regarding your recent experience. We understand your concern about the timing of our funding request, and we apologise for any inconvenience this may have caused. We will share your comments with the team.
Sharon - Customer Team.
Amateurish feel to their website.
Their 'new' website has an amateur feel, asking for a "High Five" in their messages. This is so naff and American in style which makes me CRINGE. The colours used and the layout suggest overconfidence in their relationship with prospective customers and one reason I pulled out of letting them have £70,000 of my money to invest.
Another reason is that half way through my application I needed to be identified by an agency. I was able to send copies of my driving licence from my computer but not an image of myself. It was not possible to use a laptop or computer for ID purposes - ONLY a phone or iPad. This view of the 'future' where EVERYTHING is done on a smart device via an APP spells disaster to me. Most scams these days are phone related.
So I pulled out of my application.
I put my money with VIDA Bank where the online application was so much SIMPLER and quicker on a website that was EASY on the eye and a pleasure to give the required information. I did not need to send any form of ID in image format.
The whole feeling during making my application with Nottingham was of an amteurish company who think they need to be 'trendy' with customers, who many like me - older people - see through this approach and as we are mainly the people with the MONEY our viewpoint needs to be accomodated. So I have put my money elsewhere.
2026幎7æ22æ¥
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Nottingham Building Society ããã®åç
Thank you for taking the time to share your experience with us. We're genuinely sorry to hear that your application journey left you feeling disappointed and ultimately influenced your decision to place your savings elsewhere.
We appreciate that customers have different preferences when it comes to technology and how they manage their finances. Your comments about the design of our website, the tone of our communications and the requirement to complete parts of the verification process on a mobile device are all valuable feedback that we'll ensure is shared with the relevant teams.
Thank you again for taking the time to let us know how you felt about the journey. While we're disappointed that we weren't able to welcome you as a customer on this occasion, we do appreciate your feedback and the opportunity to learn from your experience. We'd be very happy to discuss this in more detail, if you'd like to contact us please email trustpilot@thenottingham.com. Kerry - Customer Team
Straightforward to open an accountâŠ
Straightforward to open an account paying a competitive rate of interest
2026幎7æ8æ¥
Nottingham Building Society ããã®åç
Hi Stephen,
We're so pleased to hear that you found the account opening process straightforward and our interest rates competitive. Thank you for your positive feedback!
Sharon - Customer Team.
New customer
New customer. Application a smooth, straightforward and quick experience. Nothing to be negative about.
2026幎7æ5æ¥
Nottingham Building Society ããã®åç
Hi Val,
We're so happy to hear that your application process was smooth and straightforward! We truly appreciate you sharing your positive experience as a new customer.
Sharon - Customer Team.
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