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企業が回答しました
所在地
所在地を変更Unit W9, St Nicholas Centre, St Nicholas St, AB10 1HW ABERDEEN, GB
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Can I please leave a review about this shop and also the companys employee called Penny in the Bon Accord centre in Aberdeen. Everytime I have visited this premises, Penny has always made me feel made... もっと見る
企業が回答しました
We had a wonderful experience at The Perfume Shop in the Bon Accord Centre in Aberdeen. Penny served us and she was an absolute delight, she was so kind, helpful, and incredibly knowledgeable about th... もっと見る
企業が回答しました
To be honest “Jasmine” she served us was amazing outstanding experience we ever had, she was so polite, we didn’t hesitate to ask her for any help. We are really appreciate her
企業が回答しました
企業情報
当該企業による記述
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
連絡先
Unit W9, St Nicholas Centre, St Nicholas St, AB10 1HW, ABERDEEN, 英国
4.8
優良
529件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Penny served me today and she was an…
Penny served me today and she was an absolute start. She was very patient and helped me pick the right gift. I will 100% be back!
2026年2月10日
自発的なレビュー
The Perfume Shop - Aberdeen 62 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I had a 20% discount on my purchase and…
I had a 20% discount on my purchase and also had an amazing experience with CARA. I will be back within the week to shop again.
2026年2月9日
自発的なレビュー
The Perfume Shop - Aberdeen 62 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Good communication and original…
Good communication and original perfumes, Thank you Cara, personalised gifting well received.
2026年2月9日
自発的なレビュー
The Perfume Shop - Aberdeen 62 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Perfume Shop - Aberdeen 62 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Perfume Shop - Aberdeen 62 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Thank you smells beautiful fast…
Thank you smells beautiful fast delivery and well worth money
2026年1月23日
The Perfume Shop - Aberdeen 62 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Love the perfume shop at Bon accord
Love the perfume shop at Bon accord
The staffs are so amazing
Big shout out to penny
You are a star !!!!
2026年1月29日
自発的なレビュー
The Perfume Shop - Aberdeen 62 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The customer service was top notch and…
The customer service was top notch and the staff always willingly to assist and friendly. Penny attended to me
2026年1月27日
自発的なレビュー
The Perfume Shop - Aberdeen 62 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Your delivery isn’t good enough he…
Your delivery isn’t good enough he didn’t ring the bell he left outside of my flat
2026年1月11日
The Perfume Shop - Aberdeen 62 からの回答
Hello Nimo,
We’re really sorry to hear about your delivery experience and completely understand how frustrating this must have been. We aim for all parcels to be delivered safely and with clear communication, so it’s disappointing this didn’t meet our usual standards.
We’ll make sure to pass your feedback on to our delivery partner to help improve future service. If your parcel is still causing any issues or you need further assistance, please reach out to us directly so we can help.
Thank you for letting us know.
Kind regards,
Jasmyn
Penny was so helpful
Penny was so helpful getting my dear brother a fancy perfume.
It smells lovely and she was very chatty and really sweet
2026年1月21日
自発的なレビュー
The Perfume Shop - Aberdeen 62 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent customer service
I experienced the best customer service of my life today from Penny, she was so friendly, polite and cheerful!
Initially, my intention was just to walk into the store for a window shopping, but after a few minutes friendly chat with Penny I was moved to buy a Dior elixir cologne I never wanted to buy. I think Penny deserves a raise FR. She’s amazing!!!😊
2026年1月19日
自発的なレビュー
The Perfume Shop - Aberdeen 62 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Not received yet
2026年1月8日
The Perfume Shop - Aberdeen 62 からの回答
Hello Sweta,
I’m so sorry to hear that your order hasn’t arrived yet. If you could please reach out to our Customer Service team, we’ll be happy to investigate this for you and ensure it’s resolved as quickly as possible.
Thank you for bringing this to our attention.
Kind regards,
Jasmyn
The Perfume Shop - Aberdeen 62 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing quality
2026年1月3日
The Perfume Shop - Aberdeen 62 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing customer service.
Amazing customer service.
Thanks Eliza for your help, happy times 🤍🤍
2026年1月17日
自発的なレビュー
The Perfume Shop - Aberdeen 62 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Perfume Shop - Aberdeen 62 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Perfume Shop - Aberdeen 62 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I ordered four perfumes but have only…
I ordered four perfumes but have only received three. I have contacted your team several times and explained the situation clearly, yet my complaints have been ignored. I was repeatedly told that my order was shipped in two separate consignments and should have received all four perfumes, which is simply not true.
I have provided photos of both packages as proof. The first shipment contained only **one** perfume, which was obvious from the size of the package. The second shipment—which your team has already confirmed—contained **two** perfumes. Despite sending multiple emails and photographic evidence, no one has followed up or resolved the issue.
I placed this order on 30th December, and I am still missing **one DKNY perfume**. This level of service is completely unacceptable, and I expect this matter to be addressed promptly.
2025年12月30日
The Perfume Shop - Aberdeen 62 からの回答
Hi,
We regret to hear that you only received three of the four perfumes ordered. We apologize for the lack of resolution and any inconvenience caused by the missing DKNY perfume. We'll investigate this immediately and appreciate you bringing this to our attention.
The Perfume Shop
Exellent service from the staff
Exellent service from the staff. Always taken good care of us, we really enjoy shopping here and return everytime we visit Aberdeen. Thumbs up
2026年1月8日
自発的なレビュー
The Perfume Shop - Aberdeen 62 からの回答
Hi,
Thank you for your 5* review. We appreciate you and thank you for choosing us to shop with.
The Perfume Shop
Exceptional service
Delivery was on time. A nice perfume for the price. The packaging was very clean and nice.
2025年12月22日
The Perfume Shop - Aberdeen 62 からの回答
Hi,
Thank you for your feedback. We appreciate you and thank you for choosing us to shop with.
The Perfume Shop.
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