I visited on Saturday with my teenage daughter who is starting to look for some nice perfume for herself. Nadim was very helpful in guiding us through some different fragrances that would suit a teena... もっと見る
企業が回答しました
所在地
所在地を変更K2/K3, Regent Arcade, GL50 1JZ CHELTENHAM, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Nadim and Shevaan were very helpful and took their time with me when i was being indecisive. They helped me pick out 2 fragrances that go well together and separately. I’m very happy with this purcha... もっと見る
企業が回答しました
I visited the store to try and find my husband some aftershave for our wedding anniversary and didn't have a clue as to what he'd like! Lewis was very attentive and patient with me to help me find jus... もっと見る
企業が回答しました
Kayleigh was so welcoming and knowledgeable in her perfumes and helped me find just what I was after for my daughter’s birthday !would highly recommend her !!
企業が回答しました
企業情報
当該企業による記述
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
連絡先
K2/K3, Regent Arcade, GL50 1JZ, CHELTENHAM, 英国
4.5
優良
60件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The Perfume Shop - Cheltenham 36 からの回答
Hi Esah,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Kayleigh was very helpful and nadim was…
Kayleigh was very helpful and nadim was both helpful in the perfume shop thankyou for your help from Alison keylock x
2026年9月9日
自発的なレビュー
The Perfume Shop - Cheltenham 36 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
I visited the store to try and find my…
I visited the store to try and find my husband some aftershave for our wedding anniversary and didn't have a clue as to what he'd like! Lewis was very attentive and patient with me to help me find just what i was after the aftershave smells beautiful but what I was more impressed with was the customer service !
2026年9月4日
自発的なレビュー
The Perfume Shop - Cheltenham 36 からの回答
Hi Stacey,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
I visited on Saturday with my teenage…
I visited on Saturday with my teenage daughter who is starting to look for some nice perfume for herself. Nadim was very helpful in guiding us through some different fragrances that would suit a teenager. I was very impressed with the knowledge that Nadim has.
2026年9月5日
自発的なレビュー
The Perfume Shop - Cheltenham 36 からの回答
Hi Emma,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
Great customer service …
Lewis and his team are always very professional and helpful, we always use them for our perfumes now
2026年9月8日
自発的なレビュー
The Perfume Shop - Cheltenham 36 からの回答
Hi Rhonda,
Thank you for leaving us an excellent 5⭐ rating! We appreciate you spending the time to share your feedback and we are so pleased that you have had an enjoyable shopping experience with us. We look forward to assisting you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Kayleigh was so welcoming and…
Kayleigh was so welcoming and knowledgeable in her perfumes and helped me find just what I was after for my daughter’s birthday !would highly recommend her !!
2026年9月8日
自発的なレビュー
The Perfume Shop - Cheltenham 36 からの回答
Hello Stephanie,
Thank you for leaving us an amazing 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a great shopping experience with us. We look forward to serving you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
The Perfume Shop - Cheltenham 36 からの回答
Hello Law,
Thank you for taking the time to leave your review. I’m sincerely sorry to hear that you were disappointed with the customer service you received.
We would really appreciate the opportunity to understand what happened and see how we can support you further. Please kindly reach out to our Customer Services team via our website and provide any details you can about your experience.
We’re always here to listen and feedback like this is important in helping us understand where we may have fallen short and how we can improve the experience we provide to our customers.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Nadim and Shevaan were very helpful and…
Nadim and Shevaan were very helpful and took their time with me when i was being indecisive. They helped me pick out 2 fragrances that go well together and separately. I’m very happy with this purchase.
2026年9月5日
自発的なレビュー
The Perfume Shop - Cheltenham 36 からの回答
Hi Dacian,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
Highly recommend
Highly recommend. Took the time to go over and try out all the new fragrances and done so with a smile from Kayleigh!
Will continue to use this store time and time again.
2026年8月28日
自発的なレビュー
The Perfume Shop - Cheltenham 36 からの回答
Hello,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us.
We look forward to assisting you again in the future.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Exceptional customer service
Exceptional customer service, I needed a gift for a Birthday and Kayleigh was extremely helpful explaining all the different options that would be suitable, even showed me options to personalise the gift wrapping which was a nice touch. I will be using the perfume shop again, great experience.
2026年8月25日
自発的なレビュー
The Perfume Shop - Cheltenham 36 からの回答
Hello,
Thank you so much for your 5⭐ review! We’re really pleased to hear that you had such a positive experience shopping with us. We truly appreciate your feedback and hope to welcome you back again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I love the Pwrfume Shop in Cheltenham
I love the Pwrfume Shop in Cheltenham. Luis, not sure of spelling, is a gentleman and so extremely helpful. I would never go elsewhere to buy my perfumes
2026年8月7日
The Perfume Shop - Cheltenham 36 からの回答
Hello,
Thank you for leaving us a 5⭐review! We really appreciate your feedback and are delighted to hear that you had an amazing shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Very helpful member of staff in the…
Very helpful female member of staff in the store in Cheltenham
2026年7月31日
The Perfume Shop - Cheltenham 36 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Fraud order
My partner paid £115 Valentino Born In Roma Donna Green Stravaganza
Eau de Parfum Spray 100ML. Which is an expensive gift that my partner got for me for my bday gift. When I received the order today inside the order bag was an protein bar. Like are you being for real…. £115 pounds on this. And when I’ve escalated the matter to them they want to tell me that they don’t believe that that protein bar bag could fit in that order package then who’s delivered it then because clearly it was delivered in that package bag. they need to go sort out their delivery team who’s fraud my order and taking my order for themselves. Scams
2026年7月29日
自発的なレビュー
The Perfume Shop - Cheltenham 36 からの回答
Hello Marie,
I am extremely sorry to read about your experience and completely understand how concerning and upsetting this must have been, particularly as the fragrance was purchased as a birthday gift.
Please be assured that we take concerns of this nature extremely seriously. Receiving an item that was not what you ordered is certainly not the experience we expect for our customers, and your concerns have been raised internally for further investigation.
Having looked into this for you, I can also confirm that a full refund for your order has already been processed.
I sincerely apologise for the disappointment and inconvenience this has caused, and I hope the refund provides some reassurance while your concerns are being reviewed internally.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
The Perfume Shop - Cheltenham 36 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Very exceptional customer service
Very exceptional customer service. staff was nice especially that one lady called jenny ,patient and understanding and I could say that i very much enjoyed it and would definitely come back whenever i want to buy a new perfume
2026年6月26日
自発的なレビュー
The Perfume Shop - Cheltenham 36 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Perfume Shop - Cheltenham 36 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing customer service
Amazing customer service, I came in to buy aftershave for my partner and was served by Lewis. He was extremely helpful and very friendly. He went above and beyond to help me. Would definitely return to the Cheltenham store.
2026年3月10日
自発的なレビュー
The Perfume Shop - Cheltenham 36 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Fantastic service
Absolutely fantastic service from Kayleigh, she was really helpful and knowledgeable about the scents, lovely and friendly also 😊
2026年4月9日
自発的なレビュー
The Perfume Shop - Cheltenham 36 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Nadim was very good and helpful
Nadim was very good and helpful. He is is a brilliant assistant
2026年4月7日
自発的なレビュー
The Perfume Shop - Cheltenham 36 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
My first visit in The Perfume Shop and…
My first visit in The Perfume Shop and I was so impressed with the service from the young lady who served me, as a lady of latter years I've shopped in many places and some staff don't even bother looking at you let alone show a smile, this young lady was really polite & patient which makes such a difference, I would recommend anyone to shop here..
2026年3月17日
自発的なレビュー
The Perfume Shop - Cheltenham 36 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。