I visited on Saturday with my teenage daughter who is starting to look for some nice perfume for herself. Nadim was very helpful in guiding us through some different fragrances that would suit a teena... もっと見る
企業が回答しました
所在地
所在地を変更K2/K3, Regent Arcade, GL50 1JZ CHELTENHAM, GB
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Nadim and Shevaan were very helpful and took their time with me when i was being indecisive. They helped me pick out 2 fragrances that go well together and separately. I’m very happy with this purcha... もっと見る
企業が回答しました
I visited the store to try and find my husband some aftershave for our wedding anniversary and didn't have a clue as to what he'd like! Lewis was very attentive and patient with me to help me find jus... もっと見る
企業が回答しました
Kayleigh was so welcoming and knowledgeable in her perfumes and helped me find just what I was after for my daughter’s birthday !would highly recommend her !!
企業が回答しました
企業情報
当該企業による記述
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
連絡先
K2/K3, Regent Arcade, GL50 1JZ, CHELTENHAM, 英国
4.5
優良
60件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I came in and was very happy with the…
I came in and was very happy with the service i received from the perfume shop staff member Jenny. She had a wide range knowledge of all perfumes men’s and woman’s. Would definitely recommend to friends and family to come in to the perfume shop in Cheltenham.
2026年3月13日
自発的なレビュー
The Perfume Shop - Cheltenham 36 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The most incredible service today
The most incredible service today! Shout out to the guy (didn’t catch his name) who sold me the Gucci Bamboo perfume! So genuine and helpful! He is a credit to your team!
2026年3月11日
自発的なレビュー
The Perfume Shop - Cheltenham 36 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I came today and was served by Lewis
I came today and was served by Lewis, he was very helpful and wrapped the Chanel for my wife. Nothing was an trouble and went above and beyond
2026年3月11日
自発的なレビュー
The Perfume Shop - Cheltenham 36 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The woman sold me the wrong aftershave…
The woman sold me the wrong aftershave even though both me and my boyfriend were shown the correct bottle on her phone, she managed to sell and pack a completely different scent. A birthday morning for my boyfriend was ruined. Won't ever buy from Perfume Shop again. Not sure how anyone can be so dumb.
2026年2月22日
自発的なレビュー
The Perfume Shop - Cheltenham 36 からの回答
Hello Lois,
Thank you for your review, and I’m sincerely sorry for the mix-up with the aftershave you received. As no email or order information has been provided in this review, I’m unfortunately unable to look into this further on your behalf.
If you haven’t already, please reach out to the store where the purchase was made so you can return the incorrect item. We would never expect a customer to keep a product that was sent in error, and we sincerely apologise for the inconvenience caused.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
The Perfume Shop - Cheltenham 36 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Perfume Shop - Cheltenham 36 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Nice prices
Nice prices, amazing scents and I found some lovely perfumes. Highly recommend!"
2026年2月2日
The Perfume Shop - Cheltenham 36 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The staff were very kind and friendly…
The staff were very kind and friendly and the experience I had was a very pleasant one! Nadim was very helpful when it came to finding a perfume that would work best for me and so I’m grateful to have had such a great experience ☺️
2026年1月15日
自発的なレビュー
The Perfume Shop - Cheltenham 36 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Perfume Shop - Cheltenham 36 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Popped down there the other day and was…
Popped down there the other day and was given fantastic service from Ryan, Helped me pick out a variety of gifts sets for the kids. :)
2026年1月13日
自発的なレビュー
The Perfume Shop - Cheltenham 36 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I visited the store today and was…
I visited the store today and was helped by a lovely Lucia who was great! Very polite and so attentive. It made the whole visit to the store a great experience!
2025年12月19日
自発的なレビュー
The Perfume Shop - Cheltenham 36 からの回答
HI,
Thank you for your lovely feedback. It's great to hear of your 5* experience with us.
Thank you.
The Perfume Shop
Fantastic customer service in the…
Fantastic customer service in the Cheltenham store. Nadir was so helpful and patient with our requests for prices and samples and had a huge knowledge of the scents in store. A very polite young man who's an asset to the store
2025年12月13日
自発的なレビュー
The Perfume Shop - Cheltenham 36 からの回答
Hi,
Thanks for your 5* feedback!
The Perfume Shop
Quick and easy ordering system
Quick and easy ordering system. Very polite and helpful staff.
2025年12月6日
The Perfume Shop - Cheltenham 36 からの回答
HI,
Thank you for your lovely feedback. It's great to hear of your 5* experience with us.
Thank you.
The Perfume Shop
The Perfume Shop - Cheltenham 36 からの回答
Hi,
Thanks for your review! It's great to hear you are happy with your recent experience.
Kind regards,
Sharain - The Perfume Shop
The Perfume Shop - Cheltenham 36 からの回答
Hi,
Thanks for a lovely review. We value you and thank you for choosing us to shop with.
Kind regards,
Sharain - The Perfume Shop
Perfume
I got my perfume really quickly and received lovely gifts and free samples.
Thank you
2025年10月23日
The Perfume Shop - Cheltenham 36 からの回答
Hi,
Thank you so much for your feedback and for choosing us to purchase your fragrances from. We appreciate you!
Kind regards,
Sharain - The Perfume Shop
Hello
Hello
Today I visit the perfume shop there is a guy Ryan that giving me the service and I like the behiovr of the person I just go there visit but when they show me every thing which I want I decide to buy the perfume just before the dealing of that guy. Thanks
2025年10月4日
自発的なレビュー
The Perfume Shop - Cheltenham 36 からの回答
Hi,
Thanks for your lovely words, we appreciate you!
Kind regards,
Sharain - The Perfume Shop
The Perfume Shop - Cheltenham 36 からの回答
Hi,
I am so happy to hear you have had a positive experience and thank you so much for shopping with us.
The Perfume Shop.
Very helpful staff and was happy
Very helpful staff and was happy, I got a Hugo boss set and had it wrapped for free and was given a pouch for no charge. I will be back thanks Lewis
2025年9月10日
自発的なレビュー
The Perfume Shop - Cheltenham 36 からの回答
Hi,
Thanks for your review! I am so happy to hear you have had a 5* experience. Thank you for choosing us to shop with.
The Perfume Shop
It was good atmosphere lovely staff…
It was good atmosphere lovely staff within the shop
2025年9月22日
自発的なレビュー
The Perfume Shop - Cheltenham 36 からの回答
Hi,
Thanks for your review! I am so happy to hear you have had a 5* experience. Thank you for choosing us to shop with.
The Perfume Shop
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