I visited on Saturday with my teenage daughter who is starting to look for some nice perfume for herself. Nadim was very helpful in guiding us through some different fragrances that would suit a teena... もっと見る
企業が回答しました
所在地
所在地を変更K2/K3, Regent Arcade, GL50 1JZ CHELTENHAM, GB
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Nadim and Shevaan were very helpful and took their time with me when i was being indecisive. They helped me pick out 2 fragrances that go well together and separately. I’m very happy with this purcha... もっと見る
企業が回答しました
I visited the store to try and find my husband some aftershave for our wedding anniversary and didn't have a clue as to what he'd like! Lewis was very attentive and patient with me to help me find jus... もっと見る
企業が回答しました
Kayleigh was so welcoming and knowledgeable in her perfumes and helped me find just what I was after for my daughter’s birthday !would highly recommend her !!
企業が回答しました
企業情報
当該企業による記述
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
連絡先
K2/K3, Regent Arcade, GL50 1JZ, CHELTENHAM, 英国
4.5
優良
60件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
It was a lovely atmosphere within the…
It was a lovely atmosphere within the shop and the team member specially from Lewis and ryan who sold us the perfumes that my partner wanted for ages also good prices compared to competitors
2025年9月22日
自発的なレビュー
The Perfume Shop - Cheltenham 36 からの回答
Hi,
Thanks for your review! I am so happy to hear you have had a 5* experience. Thank you for choosing us to shop with.
The Perfume Shop
Jenny helped me choose my wedding…
Jenny helped me choose my wedding fragrance, she was so patient. Will definitely be back!
2025年9月22日
自発的なレビュー
The Perfume Shop - Cheltenham 36 からの回答
Hi,
Thanks for your review! I am so happy to hear you have had a 5* experience. Thank you for choosing us to shop with.
The Perfume Shop
The Perfume Shop - Cheltenham 36 からの回答
Hello,
Thank you for your lovely 5 star review! Your feedback is really important to us and we appreciate you taking the time to share your kind words. We hope to serve you again soon.
Kind regards,
Jasmyn
Absolutely incredible customer service
Absolutely incredible customer service. So friendly and knowledgeable. Helped me pick my wedding perfume ❤️
2025年6月19日
自発的なレビュー
The Perfume Shop - Cheltenham 36 からの回答
Hi,
It's lovely to hear of your recent experience and thank you so much for shopping with us.
Kind regards,
Sharain
The Perfume Shop Team
Outstanding customer service
Outstanding customer service, I had a specific aftershave I went to buy, Kenzo Homme. It was unavailable to buy online and had a limited supply and not available in the Cheltenham shop. Lewis ordered it from another shop, delivered direct to my door on Thursday 12th June, less than 24 hours after my visit to the store. And I got a discount! Absolutely amazing thank you. Will definitely recommend The Perfume Shop.
2025年6月11日
The Perfume Shop - Cheltenham 36 からの回答
Hi,
It's lovely to hear of your recent experience and thank you so much for shopping with us.
Kind regards,
Sharain
The Perfume Shop Team
Staff is friendly and helpful
Staff is friendly and helpful. Very patient and they assist you accordingly .
Good value for money
2025年6月3日
The Perfume Shop - Cheltenham 36 からの回答
Hi,
Thank you for your kind review. We appreciate you!
The Perfume Shop.
The Perfume Shop - Cheltenham 36 からの回答
Hi,
Thank you so much for your kind review, we truly appreciate your support.
Stay fabulous and fragrant,
The Perfume Shop
Easy ordering great delivery and best…
Easy ordering great delivery and best of all the price. Son loves this bought as extra birthday present and if course I had my free samples thank you.
2025年5月4日
The Perfume Shop - Cheltenham 36 からの回答
Hi,
Thank you for your review and kind words! Your support means the world to us and thank you for shopping with us.
Kind regards,
Sharain
The Perfume Shop Team
5 Stars - Exceptional Service from Ryan at The Perfume Shop, Cheltenham
Picked up Acqua di Gio from The Perfume Shop in Cheltenham and have to shout out Ryan for the top service. He’s a proper genuine guy—friendly, humble, and speaks with confidence. You can tell he really understands what young men are looking for and made the whole experience easy. He helped with everything and didn’t rush or pressure me. Big respect to him, definitely one of the best I’ve come across in retail.
2025年5月2日
自発的なレビュー
The Perfume Shop - Cheltenham 36 からの回答
Hi Mohammed,
Thank you for your kind words and for taking the time to share your experience. We're thrilled to hear that you had such a positive interaction with our team member. We appreciate you recognizing his genuine personality, helpfulness, and expertise. We're proud to have such dedicated individuals representing our brand.
We strive to create a welcoming and informative environment for all our customers, and it's fantastic to know that you felt comfortable and well-supported during your visit. We hope to see you again soon.
The Perfume Shop
Amazing customer service
I was shopping in Cheltenham I want to the perfume shop I’ve been sat by Lewis such amazing guy very helpful and kind. I had a very nice conversation with him and you recommend too many fragrance I really appreciate it thank you, Lewis I will definitely recommend it
2025年4月15日
自発的なレビュー
The Perfume Shop - Cheltenham 36 からの回答
Hi,
Thank you so much for your kind words! We're thrilled to hear you had a great experience.
Stay fabulous and keep spritzing joy!
Kind regards,
Sharain
The Perfume Shop Team
The guys at the perfume shop are always…
The guys at the perfume shop are always happy and smiley, helped me find the perfect Valentino fragrance:)
2025年3月31日
自発的なレビュー
The Perfume Shop - Cheltenham 36 からの回答
Hello,
We're so glad to hear you had a positive experience! It's wonderful to know our team was able to help you find the perfect fragrance. We strive to provide excellent customer service and appreciate your kind words.
Best wishes,
Jasmyn
The team at the perfume shop Cheltenham…
The team at the perfume shop Cheltenham are always helpful and give the right guidance to the perfect fragrance.
2025年4月7日
自発的なレビュー
The Perfume Shop - Cheltenham 36 からの回答
Hello,
Thank you for your kind words. We are delighted to hear that you had a positive experience at our Cheltenham shop. We appreciate your feedback and are glad that our team was able to provide you with the right guidance and help you find the perfect fragrance.
Kind regards,
Jasmyn
Lewis and Ryan have been at this site…
Lewis and Ryan have been at this site for a while now every time I’ve pop in to top up my perfume they’ve always been super supportive and kind big shout out to these guys.
2025年4月2日
自発的なレビュー
The Perfume Shop - Cheltenham 36 からの回答
Hello,
We are thrilled to hear about your positive experience with Lewis and Ryan. It's wonderful to know that they have consistently provided you with such supportive and kind service. We appreciate you taking the time to share your feedback and will be sure to pass your compliments along to them.
Best wishes,
Jasmyn
Honestly the hole vibe was brilliant…
Honestly the hole vibe was brilliant the store looked nice and even the staff members where brilliant and full of respect one who stood out for me was Ryan instantly he tried his best to do everything he could to help to the degree I wasn’t even going to buy anything when I walked in but ended up buying something so I can say I got sold and very happy to have been
2025年4月8日
自発的なレビュー
The Perfume Shop - Cheltenham 36 からの回答
Hello,
We're thrilled to hear you had such a positive experience! It's wonderful to know that our store's atmosphere and our staff's helpfulness made such a great impression on you. We're especially happy to hear about Ryan's dedication to providing excellent customer service. It's fantastic that he was able to help you find something you loved. We strive to create a welcoming and helpful environment for all our customers and your feedback reinforces that we're on the right track.
Kind regards,
Jasmyn
staff where very helpful ryan knows all…
staff where very helpful ryan knows all u can need to know about it all, great experience and good quality
2025年4月8日
自発的なレビュー
The Perfume Shop - Cheltenham 36 からの回答
Hello,
Thank you for your kind words! We're delighted to hear you had a great experience and that our staff were so helpful. We strive to provide excellent service and appreciate your feedback.
Many thanks,
Jasmyn
Great staff and incredibly friendly and…
Great staff and incredibly friendly and useful at finding desired products, Ryan was incredibly helpful
2025年4月3日
自発的なレビュー
The Perfume Shop - Cheltenham 36 からの回答
Hello,
Thank you for your kind words! We're delighted to hear you had a positive experience and that our staff member was so helpful. We appreciate your feedback and will share it with them.
Best wishes,
Jasmyn
Amazing lovely service from the guys at…
Amazing lovely service from the guys at cheltemham branch over the weekend. Service with smiles and just love how they know their products and can recommend to suit your needs
2025年4月5日
自発的なレビュー
The Perfume Shop - Cheltenham 36 からの回答
Hello,
Thank you for your kind review! We're delighted to hear about your positive experience at our Cheltenham branch. We strive to provide excellent customer service and knowledgeable product recommendations, so it's wonderful to know we met your expectations.
Kind regards,
Jasmyn
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