Macy was very kind and helped me and lots of my friends and we are younger so you would expect trouble but she wasn’t rude or anything like that and was a brilliant help thank you macy
企業が回答しました
所在地
所在地を変更Unit 15a, Kingsgate Centre, KY12 7QU DUNFERMLINE, GB
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レビュアーのコメントを見てみましょう
I popped into the Dunfermline shop undecided on which perfume I wanted. John the staff member was exceptionally helpful and his knowledge of each perfume was unbelievable. He even wrote the name... もっと見る
企業が回答しました
Me and my partner were served by Claire and John today. Was refreshing to be served by staff who were just genuinely nice and polite and wanted to help (considering I wanted to smell 101 different aft... もっと見る
企業が回答しました
Staff where very helpful and did everything they could to help. Very efficient too.
企業が回答しました
企業情報
当該企業による記述
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
連絡先
Unit 15a, Kingsgate Centre, KY12 7QU, DUNFERMLINE, 英国
4.9
優良
87件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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この企業のTrustpilot 利用方法
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Great Customer Service
Claire was lovely, with extensive perfume knowledge and great customer service.
2026年6月27日
自発的なレビュー
The Perfume Shop - Dunfermline 193 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
5 star service
I got served by Debbie today she was so lovely. Took the time to let me smell different perfumes nothing was a bother. Gave some recommendations too on what perfumes were nice and best sellers. Would definitely recommend going here very helpful and friendly
2026年6月24日
自発的なレビュー
The Perfume Shop - Dunfermline 193 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Had an excellent experience
Had an excellent experience today! John was very friendly and helped me find exactly what I was looking for.
2026年6月23日
自発的なレビュー
The Perfume Shop - Dunfermline 193 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Thanks a lot
John was super friendly and helpful today! I Had not a clue what I was looking for and he took the time to show me various fragrances appropriate to my budget. Great customer service, will be back.
2026年6月21日
自発的なレビュー
The Perfume Shop - Dunfermline 193 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Perfume Shop - Dunfermline 193 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
I love debbie
I had such a great experience with Debbie she was so kind and conversational, great at sales and i’m so happy with the perfumes I got!
2026年6月15日
自発的なレビュー
The Perfume Shop - Dunfermline 193 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
5 STARS ⭐ Had such a lovely experience today in…
Had such a lovely experience today in the Dunfermline store. Claire was so lovely, friendly and professional. So impressed about her perfume knowledge and we managed to pick one I love ! Thank you so much for such amazing hospitality 😁!
2026年6月11日
自発的なレビュー
The Perfume Shop - Dunfermline 193 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Claire was really nice and helped me…
Claire was really nice and helped me out a lot with what to pick
2026年6月6日
自発的なレビュー
The Perfume Shop - Dunfermline 193 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Was served by Claire and had a lovely…
Was served by Claire and had a lovely experience. Bought a gift for my brother's girlfriends birthday and Claire offered to gift wrap it for me which didn't take long and looked beautiful even had happy birthday ribbon!
2026年6月4日
自発的なレビュー
The Perfume Shop - Dunfermline 193 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Sensational service from John and…
Sensational service from John and Claire, went in unsure what I was looking for and their patience and attention to detail was second to none. Having been to a few stores to get the right fragrance I hadn't really been given any support in my purchase however both John and Claire went above and beyond to make sure I was able to test aftershaves out and pick the right scent for me as well as this they helped wrap my present as well which was the icing on the cake. Really appreciate the support 5 star service 👏
2026年6月1日
自発的なレビュー
The Perfume Shop - Dunfermline 193 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great experience
Claire was really helpful and knowledgeable, really helped narrow down the huge choice available. Great deals and gift wrapping too. Will definitely return.
2026年6月1日
自発的なレビュー
The Perfume Shop - Dunfermline 193 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Claire in Dunfermline town centre store…
Claire in Dunfermline town centre store was fabulous, my brother was looking for a perfume for his wife’s birthday and Claire went above and beyond to find the perfect gift
2026年5月31日
自発的なレビュー
The Perfume Shop - Dunfermline 193 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Claire in Dunfermline 5 ⭐️ service
Went in to the Dunfermline store where Claire served me. Fantastic helpful and very informative. Helped me choose a new fragrance and advised on a couple of new ones to try. Came home with a new perfume and a couple of samples. Very delighted. Thank you
2026年5月29日
自発的なレビュー
The Perfume Shop - Dunfermline 193 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
John the worker in dunfermline…
John the worker in dunfermline kingsgate perfume shop was AMAZING! He was the sweetest guy and even offered us some samples etc and what discounts there were available! he helped us out so much and i’ve never met such a nice worker, thank you john! 🤗
2026年5月14日
自発的なレビュー
The Perfume Shop - Dunfermline 193 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Great service
John in the store was great at helping me to choose a perfume for my mum - he took the time to show me several options at various price points. The returns policy is also great, as it’s quite tricky to choose a perfume for someone else, so that was reassuring. Great service, thanks!
2026年5月16日
自発的なレビュー
The Perfume Shop - Dunfermline 193 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
John was lovely and helpful
John was lovely and helpful, I managed to not only get what I was looking for, but I also was made aware of an offer, which I wasn’t aware of. Can’t fault the service.
2026年5月2日
自発的なレビュー
The Perfume Shop - Dunfermline 193 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
John at Dunfermline Made the Difference
I visited The Perfume Shop at Dunfermline Kingsgate Centre recently and was blown away by the level of service I received from sales advisor John.
I came in looking for a birthday gift for my wife, but explained that she already has an impressive collection and I wanted to find something genuinely new and different. Rather than pointing me straight to a best-seller, John took the time to walk me through numerous options, letting me try as I went, and drawing on a really impressive knowledge of the products in store.
We landed on the Tom Ford Bois Pacifique Eau de Parfum, which I am thrilled with. John also listened when I mentioned my wife prefers smaller bottles for her handbag, and rather than just steering me to the 50ml he thoughtfully recommended a perfume vaporiser as a practical and stylish solution, I then opted for the 100ml. He shared his honest opinion on which option would suit best, which I really appreciated.
This is the kind of personalised, knowledgeable service that is hard to come by. John has absolutely made a customer out of me. Thank you!
2026年5月7日
自発的なレビュー
The Perfume Shop - Dunfermline 193 からの回答
Hello Blair ,
Thank you for your fantastic review! We're so glad to hear that you received such helpful and personalised service during your visit to our store. It's wonderful to know that John was able to assist you in finding the perfect gift. We really appreciate your feedback and will make sure to pass this along to him. We hope to see you again soon!
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Praise for John!
John served me and my other half today and he was absolutely brilliant! He let us try samples and great with the products on explaining each one we had an interest in. This is the 2nd time John has served us and each time he has been brilliant! A credit to your team and store!
2026年5月5日
自発的なレビュー
The Perfume Shop - Dunfermline 193 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Claire was so lovely and helpful with…
Claire was so lovely and helpful with advice on what to choose. Thank you
2026年5月3日
自発的なレビュー
The Perfume Shop - Dunfermline 193 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Lauren served me and told me about the…
Lauren served me and told me about the offers in store. She used the website to help locate vegan friendly perfumes and let me smell each one. She was friendly and knowledgeable.
2026年5月2日
自発的なレビュー
The Perfume Shop - Dunfermline 193 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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