Amazing staff - zoe and minha that helped me pick gifts so quickly- they were so sweet and so helpful. They know exactly which scents to suggest basis my preference! Look forward to being back herebb... もっと見る
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所在地
所在地を変更Unit SU 2.28, St James Quarter, 209 St James Crescent, EH1 3AD EDINBURGH, GB
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We had such a lovely experience. All the staff were incredibly friendly and welcoming, and the customer service was excellent from start to finish. Everyone was patient, attentive and took the tim... もっと見る
企業が回答しました
Served by Cara, absolutely top class. Looked up my buying history for me, advised me what I had previously bought and continued to provide exactly what I needed, updated my VIP card,ensured I had all... もっと見る
企業が回答しました
I had such a lovely experience at the perfume shop, and I especially want to mention Cara! She was absolutely amazing, so friendly, helpful, and knowledgeable, and she made the whole experience feel r... もっと見る
企業が回答しました
企業情報
当該企業による記述
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
連絡先
Unit SU 2.28, St James Quarter, 209 St James Crescent, EH1 3AD, EDINBURGH, 英国
5.0
優良
324件のレビュー
顧客にレビューを依頼しています
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この企業のTrustpilot 利用方法
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Excellent customer service
2026年9月25日
自発的なレビュー
The Perfume Shop - Edinburgh St James 360 からの回答
Hello Mateen,
Thank you for leaving us an amazing 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a great shopping experience with us. We look forward to serving you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
She was kind and professional.
She was kind and professional.
She talked me into buying 2 perfumes, great at her job.
(lois)
2026年9月25日
自発的なレビュー
The Perfume Shop - Edinburgh St James 360 からの回答
Hi Hammad,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
I would like to commend Isla for…her excellent customer service
I would like to commend Isla for providing me with excellent customer service. She greeted me warmly and took the time to understand my preferences. She was very patient and never made me feel rushed while I was choosing a perfume.
Isla went above and beyond to show me different varieties and helped me find fragrances that suited my preferences. Thanks to her excellent service and recommendations, I ended up purchasing two perfumes, and I absolutely love both fragrances.
Thank you Isla, for making my shopping experience so enjoyable and for your outstanding customer service!
2026年9月25日
自発的なレビュー
The Perfume Shop - Edinburgh St James 360 からの回答
Hi Juveria,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
Zoe was so kind and took the time to…
Zoe was so kind and took the time to help me work out what perfume suited me.
2026年9月23日
自発的なレビュー
The Perfume Shop - Edinburgh St James 360 からの回答
Hi Antonina,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
Good stuff especially Eman
I went to Edinburgh Westfield shop and I met Eman their.. she is amazing with her charming smile and helped me a lot and I do recommend her
I had amazing time of shopping
2026年9月16日
自発的なレビュー
The Perfume Shop - Edinburgh St James 360 からの回答
Hello Cherry,
Thank you for leaving us an amazing 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a great shopping experience with us. We look forward to serving you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Lovely experience
We visited to see whether we could find some new perfume and aftershave for our wedding day and Jamie was so friendly and helpful. It was a lovely experience.
2026年9月21日
自発的なレビュー
The Perfume Shop - Edinburgh St James 360 からの回答
Hello Natasha,
Thank you for leaving us an amazing 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a great shopping experience with us. We look forward to serving you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
Jamie was really helpful
Jamie was really helpful. She helped me buy not just one but two perfumes for my dad.
2026年9月21日
自発的なレビュー
The Perfume Shop - Edinburgh St James 360 からの回答
Hello Sujasca,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Logan
The Perfume Shop Customer Services
I had such a lovely experience at the…
I had such a lovely experience at the perfume shop, and I especially want to mention Cara! She was absolutely amazing, so friendly, helpful, and knowledgeable, and she made the whole experience feel really enjoyable. Her service was exceptional and she went above and beyond to help me find what I was looking for. Thank you, Cara, for making my visit so lovely!
2026年9月17日
自発的なレビュー
The Perfume Shop - Edinburgh St James 360 からの回答
Hello Shreya,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
Eman was the goat
Eman was the goat, super helpful very nice I’d recommend you go just to see her
2026年9月16日
自発的なレビュー
The Perfume Shop - Edinburgh St James 360 からの回答
Hi Sam,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
Very nice experience
Today I visited the shop for the first time and was attended by Lois. She was really nice and helped me with everything i needed with a great smile. It was a really nice experience.
2026年9月15日
自発的なレビュー
The Perfume Shop - Edinburgh St James 360 からの回答
Hi Clara,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
Nicely packaged and delivered.
2026年9月4日
The Perfume Shop - Edinburgh St James 360 からの回答
Hello Reitta,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
We had such a lovely experience
We had such a lovely experience. All the staff were incredibly friendly and welcoming, and the customer service was excellent from start to finish. Everyone was patient, attentive and took the time to make sure we were properly looked after.
A special mention to Zoe, who was absolutely fantastic. She was professional, warm and genuinely helpful, with a smile throughout. Nothing felt rushed and she made the whole experience so pleasant.
Excellent customer service all round. Thank you, Zoe and the entire team!
2026年9月14日
自発的なレビュー
The Perfume Shop - Edinburgh St James 360 からの回答
Hi Yusrah,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
Emma, a Star sales person
I have been a customer of the perfume shop for last 15 years. My experience this time at Edinburgh St James branch was made special by Emma. Emma during the busy time has given me and my family full attention and respect. We bought more perfumes than we planned during our visit. Thanks and well done Emma. Keep it up.
2026年9月11日
自発的なレビュー
The Perfume Shop - Edinburgh St James 360 からの回答
Hi,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
The Perfume Shop Customer Services
Lovely shop with great staff
Lucy was great! Amazing service, recommendations and put up with me being fussy and indecisive without making me feel rushed.
2026年9月11日
自発的なレビュー
The Perfume Shop - Edinburgh St James 360 からの回答
Hello Keeley,
Thank you for your 5⭐ rating! Your feedback is very much appreciated, and we are thrilled that you have had a super shopping experience with us. We look forward to helping you again soon.
Kind regards,
Logan
The Perfume Shop Customer Services
The patience from the staff (Paul) that…
The patience from the staff (Paul) that attended to me was excellent. Paul had great knowledge of my scent options and helped me decide on the scent to pick.
2026年9月6日
自発的なレビュー
The Perfume Shop - Edinburgh St James 360 からの回答
Hi Melvin,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
Cavan was an absolute delight while…
Cavan was an absolute delight while assisting me today! Cavan listened to my very difficult inquiry and helped me narrow down a scent that I did not even know the name of before I came in your store. Cavan is definitely a wonderful employee! Thank you for your wonderful service Cavan!
2026年9月5日
自発的なレビュー
The Perfume Shop - Edinburgh St James 360 からの回答
Hi Cassie,
Thank you for your 5⭐ rating! We really appreciate your feedback and are so pleased to know you had a great experience shopping with us. We look forward to serving you in the near future.
Kind Regards,
Logan
Huge thank you to Lois & Jamie for…
Huge thank you to Lois & Jamie for helping a girl out with finding gifts for my bridesmaids! Great service!! :)
2026年9月1日
自発的なレビュー
The Perfume Shop - Edinburgh St James 360 からの回答
Hi Oliwia,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us. We look forward to assisting you again in the future.
Many Thanks,
Logan
The Perfume Shop Customer Services
Lucy was so kind
Lucy was so kind, came up to us right away and helped us pick out the perfect scent 10/10
2026年8月29日
自発的なレビュー
The Perfume Shop - Edinburgh St James 360 からの回答
Hello,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us.
We look forward to assisting you again in the future.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Perfume Shop - Edinburgh St James 360 からの回答
Hello,
Thank you for leaving us a wonderful 5⭐ review! It’s great to know that you were happy with your experience, and we really appreciate you taking the time to share your feedback with us.
We look forward to assisting you again in the future.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Anika was absolutley brilliant
Anika was absolutley brilliant. Loved her energy and really helped me tey a broad range of scents so i could make a decision. Thank you!
2026年8月28日
自発的なレビュー
The Perfume Shop - Edinburgh St James 360 からの回答
Hello,
Thank you so much for your 5⭐ review! We’re really pleased to hear that you had such a positive experience shopping with us. We truly appreciate your feedback and hope to welcome you back again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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