Always have a very good experience at this store! Staff go above and beyond to assist looking for the perfect perfume. I had my chosen fragrance gift wrapped with a personalised ribbon which was a lov... もっと見る
企業が回答しました
所在地
所在地を変更101A The Lakeside Centre, West Thurrock Way, Gray�s, RM20 2ZG ESSEX, GB
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Brilliant service , so friendly. I came into the store a few weeks ago looking for a special gift for my groom. Been elsewhere looking beforehand without any success , the service I got here was... もっと見る
企業が回答しました
Had a really great experience at your store ( ground floor) buying some products as gifts. It was a pleasure been served by young lady named Sara. She was amazing, very friendly with lovely person... もっと見る
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VISITED LAKESIDE STORE ON MONDAY 7TH JULY with my sister and what a lovely selection of perfumes available to view and test.Kelly served us and once again she was so customer focused and made it easy... もっと見る
企業が回答しました
企業情報
当該企業による記述
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
連絡先
101A The Lakeside Centre, West Thurrock Way, Gray�s, RM20 2ZG, ESSEX, 英国
4.6
優良
68件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Always have a very good experience at…
Always have a very good experience at this store! Staff go above and beyond to assist looking for the perfect perfume. I had my chosen fragrance gift wrapped with a personalised ribbon which was a lovely touch, it looks lovely. I will return! Thank you all!
2026年8月8日
自発的なレビュー
The Perfume Shop - Lakeside 369 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Customer service was amazing
Customer service was amazing, the staff were very helpful and friendly.
2026年8月10日
自発的なレビュー
The Perfume Shop - Lakeside 369 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Wheelchair/ service
Went to the store with my wife who is in a wheelchair, two girls at the till, we went up for assistance, they talked between themselves about home lives and failed to offer assistance. No one in the store and 4/5 members of staff, not even given eye contact
2026年8月9日
自発的なレビュー
The Perfume Shop - Lakeside 369 からの回答
Hello Lewis,
I am so very sorry to read about your experience in our store and I completely understand why you found this so upsetting and disappointing.
Everyone who visits The Perfume Shop should feel welcomed, acknowledged and treated with care and respect. I am particularly sorry to hear that your wife was left without assistance when you approached our colleagues and that you felt you were not even given eye contact while trying to get their attention. I can appreciate how uncomfortable and upsetting this must have been for both of you.
The behaviour you have described is certainly not the level of customer service we expect from our colleagues. We want every customer to feel supported during their visit, and we take feedback such as this extremely seriously.
Please be assured that your concerns will be shared with the relevant internal team and store management so that the circumstances can be reviewed and addressed appropriately.
If there is any further information you would like to share about your visit, please do not hesitate to contact our Customer Services team via our website. Any additional details you can provide would be helpful in allowing us to understand what happened and ensure your concerns are fully considered.
Please accept my sincerest apologies to you and your wife. I am very sorry that your visit did not reflect the welcoming and inclusive experience we want every customer to have.
Kind regards,
Jasmyn
The Perfume Shop Customer Services
Wonderful
Wonderful, cheerful, helpful staff x always xx big shout out to Jayne and Sarah xx
2026年8月6日
自発的なレビュー
The Perfume Shop - Lakeside 369 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
The Perfume Shop - Lakeside 369 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Struan
The Perfume Shop Customer Services
Especially for Jayne and Sarah!
Especially for Jayne and Sarah!! Amazing service as always, I come to say hello to these girls every time I am in lakeside. They are the best best best girls I know. I keep coming to the same store because they look after me all the time. I love spending money in here. Makes my day every time. I bought the girls sweets in from my holiday too 🩷🩷
2026年7月16日
自発的なレビュー
The Perfume Shop - Lakeside 369 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing Service from a lovely Member of staff
I went in to buy a present for my son and a lovely young lady called Neesha helped me chose an aftershave for my son, she helped me with different variations of smells, she was kind and polite and very patient, I am a loyalty member and this young lady went above and beyond in her service, thank you for being patient and helping me chose
2026年7月13日
自発的なレビュー
The Perfume Shop - Lakeside 369 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Jane and Sarah were incredibly helpful
Jane and Sarah were incredibly helpful! I recommend coming here to pick out perfume, the girls helped us so so much!!
2026年6月11日
自発的なレビュー
The Perfume Shop - Lakeside 369 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The Perfume Shop - Lakeside 369 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Excellent service from Jane and Sarah…
Excellent service from Jane and Sarah today. As part of the Loyalty programme, we were able to try some samples so we can be certain before purchasing.
2026年4月7日
自発的なレビュー
The Perfume Shop - Lakeside 369 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Jane was serving me today (Lakeside…
Jane was serving me today (Lakeside thurrock). She made it so easy for me to look for gift for my Dad. Ended up buying the one she recommended. Love it!!
2026年4月4日
自発的なレビュー
The Perfume Shop - Lakeside 369 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Jane and Megan were really helpful and…
Jane and Megan were really helpful and provided great service. Many thanks!
2026年3月31日
自発的なレビュー
The Perfume Shop - Lakeside 369 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The staff have been outstanding
The staff have been outstanding, very polite and very helpful. I would come back again. Jayne and Sarah were wonderful.
2026年3月31日
自発的なレビュー
The Perfume Shop - Lakeside 369 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Amazing Service
Amazing information, very polite & respectful from Sarah & Jane, very helpful
They advised me to find a specific perfume and extended extortion
2026年3月31日
自発的なレビュー
The Perfume Shop - Lakeside 369 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The service was incredible
The service was incredible and both ladies were incredibly kind giving free gifts and discounts I would a hundred percent recommend
2026年3月31日
自発的なレビュー
The Perfume Shop - Lakeside 369 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Bad customer sevice 👎
Bad customer sevice 👎
Lakeside Thurrock perfume shop has no customer service at all!
Walked in looking to buy a perfume, seeing they are not too busy serving only 1 customer. Me and my daughter stood there for good 3-5 minutes , One lady was already serving, and the two other Staff i believe her name is Kristy & another girl did not even made the effort to approach us, they were just chatting.
2026年3月29日
自発的なレビュー
The Perfume Shop - Lakeside 369 からの回答
Hello Alex,
Thank you for sharing your feedback, I'm truly sorry to hear about your experience. Please know we take your concerns seriously and would appreciate the opportunity to learn more and make this right. Please reach out to our customer service department through our website, we’re here to listen and improve.
Sincerely,
Jasmyn
The Perfume Shop Customer Services
Amazing customer service
Amazing customer service, really helpful and made my day. Best customer service I've ever received by nisha and Sarah.
2026年3月24日
自発的なレビュー
The Perfume Shop - Lakeside 369 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
The ladies (Megan and Nisha) were…
The ladies (Megan and Nisha) were extremely helpful in helping me decide which perfume to pick for my mother , they let me smell loads of perfumes before hand and gave me a excellent service.Very welcoming and Friendly and we will definitely be coming back because of their service
2026年3月19日
自発的なレビュー
The Perfume Shop - Lakeside 369 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Nice prices and great discounts
Nice prices and great discounts. No regrets having a loyalty card with your shop.
The shop staff were great especially Sarah.
2026年3月11日
自発的なレビュー
The Perfume Shop - Lakeside 369 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
Sara and Karen were really helpful
Sara and Karen were really helpful. Amazing customer service. Friendly and approachable. Will definitely be coming back. They knew their products. Thank you so much.
2026年3月5日
自発的なレビュー
The Perfume Shop - Lakeside 369 からの回答
Hello,
Thank you for your 5⭐review! We truly value your feedback and are delighted to hear that you had a positive shopping experience with us. We look forward to the opportunity to assist you again soon.
Many Thanks,
Jasmyn
The Perfume Shop Customer Services
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